Job Overview
Benefits
Competitive weekly pay
Bonus opportunities
401(k) plan with company matching
medical coverage plans
Paid Time Off
company holidays
Tuition Reimbursement
Job Description
Safelite Group, Inc. is a leading provider of automotive glass repair, replacement, and calibration services, known for its commitment to quality, customer service, and innovation. Operating across multiple locations nationwide, Safelite combines advanced automotive technology with skilled technicians to deliver superior service experiences for customers. The company is renowned for its industry-leading standards, extensive training programs, and dedication to employee development, making it a reputable place to build a rewarding career. As a retail-focused enterprise specializing in automotive services, Safelite ensures comprehensive support with its robust benefits package, inclusive work environment, and focus on work-life balance for its team members. Employment with Safelite typically includes competitive compensation and extensive benefits.
The role of Store Manager at Safelite is a pivotal leadership position responsible for managing all aspects of retail store operations. As Store Manager, you will oversee daily activities to ensure operational excellence, focusing on delivering outstanding customer service and maintaining high quality standards. Your leadership will drive the store's success through effective team management, coaching, inventory control, financial oversight, and compliance with safety and loss prevention policies. You will be charged with motivating and mentoring a team of associates and technicians, fostering a positive work culture that supports performance and growth. This position involves hands-on management with responsibilities including opening and closing procedures, cash and expense management, inventory monitoring, and maintaining store appearance.
Additionally, the Store Manager will play a key role in promoting safety and regulatory compliance, ensuring technicians meet SafeTech certification and quality benchmarks. Your leadership will also encompass handling customer concerns swiftly and professionally, maintaining positive client relationships and ensuring repeat business. The job requires a balance of strategic oversight and frontline involvement, providing training resources and support to empower your team to excel. Safelite offers this position as a full-time opportunity with competitive weekly pay and bonus options, along with a benefits package valued at over $10,000 annually. The comprehensive benefits include a 401(k) plan with company match, customizable medical coverage, paid time off, company holidays, and tuition reimbursement, underscoring Safelite's commitment to employee well-being and professional development.
Joining Safelite as a Store Manager means becoming part of a dynamic team that values diversity and equal opportunity. This role requires a strong leader motivated by results and customer satisfaction, who embraces innovative methods to incentivize team performance. Ideal candidates will bring leadership experience in a retail or service environment, preferably with automotive knowledge, and demonstrate proficiency in managing operational functions and employee engagement. Safelite supports reasonable accommodations per ADA and other relevant legislation, ensuring an inclusive workplace where all employees can thrive. The Store Manager is integral to the Safelite mission of delivering exceptional automotive services through empowered and skilled team members.
The role of Store Manager at Safelite is a pivotal leadership position responsible for managing all aspects of retail store operations. As Store Manager, you will oversee daily activities to ensure operational excellence, focusing on delivering outstanding customer service and maintaining high quality standards. Your leadership will drive the store's success through effective team management, coaching, inventory control, financial oversight, and compliance with safety and loss prevention policies. You will be charged with motivating and mentoring a team of associates and technicians, fostering a positive work culture that supports performance and growth. This position involves hands-on management with responsibilities including opening and closing procedures, cash and expense management, inventory monitoring, and maintaining store appearance.
Additionally, the Store Manager will play a key role in promoting safety and regulatory compliance, ensuring technicians meet SafeTech certification and quality benchmarks. Your leadership will also encompass handling customer concerns swiftly and professionally, maintaining positive client relationships and ensuring repeat business. The job requires a balance of strategic oversight and frontline involvement, providing training resources and support to empower your team to excel. Safelite offers this position as a full-time opportunity with competitive weekly pay and bonus options, along with a benefits package valued at over $10,000 annually. The comprehensive benefits include a 401(k) plan with company match, customizable medical coverage, paid time off, company holidays, and tuition reimbursement, underscoring Safelite's commitment to employee well-being and professional development.
Joining Safelite as a Store Manager means becoming part of a dynamic team that values diversity and equal opportunity. This role requires a strong leader motivated by results and customer satisfaction, who embraces innovative methods to incentivize team performance. Ideal candidates will bring leadership experience in a retail or service environment, preferably with automotive knowledge, and demonstrate proficiency in managing operational functions and employee engagement. Safelite supports reasonable accommodations per ADA and other relevant legislation, ensuring an inclusive workplace where all employees can thrive. The Store Manager is integral to the Safelite mission of delivering exceptional automotive services through empowered and skilled team members.
Job Requirements
- High school diploma GED equivalent or 5-7 years leadership supervisory experience preferred
- Valid state-issued driver’s license required
- 3 plus years of leadership experience with an innovative approach toward incenting performance
- 3-5 years of experience in retail or service center environments automotive experience preferred
- Proficiency with Microsoft Office Suite web applications and general office equipment
- Excellent communication skills with the ability to influence persuade engage and have crucial conversations with a mobile workforce
- Comfort working outside in a variety of weather conditions
- Present a professional appearance and wear personal protective equipment
- Physical requirements include lifting and carrying up to 35 lbs for short periods working at elevated heights remaining on feet for extended periods
Job Qualifications
- High school diploma GED or equivalent or 5-7 years leadership supervisory experience preferred
- 3 plus years of leadership experience with an innovative approach toward incenting performance
- 3-5 years of experience in retail or service center environments automotive experience preferred
- Proficiency with Microsoft Office Suite web applications and general office equipment
- Excellent communication skills with the ability to influence persuade engage and have crucial conversations with a mobile workforce
- Comfort working outside in a variety of weather conditions
- Present a professional appearance and wear personal protective equipment
- Physical ability to lift and carry up to 35 lbs for short periods work at elevated heights and remain on feet for extended periods
Job Duties
- Oversee the daily operations of the store including open and closing procedures work order management performing the CICO procedures providing high levels of customer service staffing and scheduling and making necessary modifications inventory management and proper cash handling
- Drive team performance to ensure key performance indicators and company goals are met or exceeded including Net Promoter Score Time to Serve job completion customer conversion and quality metrics as well as compliance with federal state and local regulations
- In conjunction with other field leaders ensure that every technician is SafeTech certified and through training re-training and coaching ensure that all technicians perform quality installs or repairs on every job
- Provide guidance and reinforcement on proper vehicle and equipment maintenance and required recordkeeping occasionally collaborating with marketing associates to ensure proper display of materials
- Provide world class customer service by responding quickly to client complaints and warranty issues
- Perform all other duties as assigned
Job Location
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