
Job Overview
Compensation
Salary
Range $61,300.00 - $104,200.00
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid vacation
Paid holidays
On-the-job training
401k Match
Flexible work schedule
ON DEMAND PAY
Job Description
Bridgestone Retail Operations (BSRO) is a major division of Bridgestone Americas, employing over 22,000 associates across North America. BSRO operates more than 2,200 company-owned stores including well-known brands like Firestone Complete Auto Care, Tires Plus, and Wheel Works. These stores serve customers by offering a wide range of tire and automotive services supported by unparalleled expertise and quality products. Bridgestone Retail Operations boasts annual sales exceeding $4.5 billion, solidifying its position as a leading retailer in the automotive service industry. The company is dedicated to fostering a diverse and inclusive workforce, believing that the best service is provided when employees can bring their whole selves to work. In addition to competitive pay, Bridgestone offers extensive training, performance incentives, paid vacations, holidays, healthcare benefits for full-time and part-time employees, and a 401(k) plan to help employees prepare financially for the future. BSRO actively encourages teamwork, diversity, and professional growth, making it an ideal place for career development in retail and automotive services.
The role of Store Manager at Bridgestone Retail Operations encompasses comprehensive management of store operations, including selecting, coaching, and developing team members. The Store Manager is responsible for overseeing merchandising, advertising, and promotions to drive sales performance. This position requires a strong focus on customer satisfaction and loyalty, effective team management, and meeting financial goals such as payroll control and budgeting. A sign-on bonus of $3,000 is available for first-time hires, and the pay range for this role is $61,300 to $104,200. The Store Manager must have excellent communication and problem-solving skills to handle customer complaints and maintain high standards of service. Additionally, this role involves staying updated on industry developments through paid training and actively engaging with customers to ensure their needs are met. As part of Bridgestone’s broader mission to Serve Society with Superior Quality, this role supports the company’s dedication to community involvement, integrity, and professional development. Bridgestone values individuals who demonstrate boldness, creativity, and resilience, and offers a supportive and dynamic work environment where employees are encouraged to grow and innovate. Joining Bridgestone means becoming part of a global team that prioritizes mutual respect, diversity, and sustainable business practices, while delivering superior quality and service to customers every day.
The role of Store Manager at Bridgestone Retail Operations encompasses comprehensive management of store operations, including selecting, coaching, and developing team members. The Store Manager is responsible for overseeing merchandising, advertising, and promotions to drive sales performance. This position requires a strong focus on customer satisfaction and loyalty, effective team management, and meeting financial goals such as payroll control and budgeting. A sign-on bonus of $3,000 is available for first-time hires, and the pay range for this role is $61,300 to $104,200. The Store Manager must have excellent communication and problem-solving skills to handle customer complaints and maintain high standards of service. Additionally, this role involves staying updated on industry developments through paid training and actively engaging with customers to ensure their needs are met. As part of Bridgestone’s broader mission to Serve Society with Superior Quality, this role supports the company’s dedication to community involvement, integrity, and professional development. Bridgestone values individuals who demonstrate boldness, creativity, and resilience, and offers a supportive and dynamic work environment where employees are encouraged to grow and innovate. Joining Bridgestone means becoming part of a global team that prioritizes mutual respect, diversity, and sustainable business practices, while delivering superior quality and service to customers every day.
Job Requirements
- High school diploma or equivalent
- demonstrated success in retail sales management
- problem solving skills as it relates to customer complaints
- aptitude to manage inventory, order scheduling, and merchandising displays
- must be able to assist customers for personal sales as well as complaints to ensure customer retention and loyalty
- exceptional teammate and customer communication skills
- negotiation and conflict resolution skills
- must have a valid automobile driver’s license at all times and be able to drive customer and company vehicles
Job Qualifications
- High school diploma or equivalent
- demonstrated success in retail sales management
- problem solving skills as it relates to customer complaints
- aptitude to manage inventory, order scheduling, and merchandising displays
- must be able to assist customers for personal sales as well as complaints to ensure customer retention and loyalty
- exceptional teammate and customer communication skills
- negotiation and conflict resolution skills
- must have a valid automobile driver’s license at all times and be able to drive customer and company vehicles
- 2 year college degree or equivalent preferred
Job Duties
- Customer service
- drive store sales and promotions
- build customer satisfaction and loyalty creating results for teammates, customers and the company
- understand alternative tire sourcing and competitors
- track and meet payroll, budgets and store goals
- keep records and relevant financial information current
- manage, schedule and assign staff according to their skill level
- attend paid training to stay up-to-date with new developments in the automotive service industry
- follow up with customers to obtain feedback and ensure they are satisfied with received service
- other duties as assigned
Job Criteria
Experience
No experience required
Job Location
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