Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Daily Pay
Medical insurance
Dental Insurance
Vision Insurance
short-term disability
long-term disability
term life insurance
Paid Time Off
Employee assistance program
401k Retirement Plan
Job Description
Aimbridge Hospitality is a leading global third-party hotel management company known for its commitment to operational excellence and delivering outstanding guest experiences. With a diverse portfolio of properties including luxury hotels, resorts, and full-service branded hotels, Aimbridge Hospitality stands out for its dedication to quality service, innovation, and employee development. The company thrives on creating memorable stays for guests while fostering a culture of respect, teamwork, and professional growth among its Associates.
The Front Desk Lead role at Aimbridge Hospitality is a pivotal position that combines guest service leadership with hands-on front desk responsibilities. This role serves as the primary point of contact for both guests and hotel Associates, addressing complex inquiries and overseeing the quality of front desk operations. The Front Desk Lead not only greets, registers, and checks out guests with exceptional professionalism and efficiency but also plays a critical role in training new Front Desk Agents. By providing focused training and ongoing support, the Front Desk Lead ensures that all Associates achieve high standards in guest service.
In this role, candidates will be expected to perform a variety of duties including managing reservations, operating the hotel’s telephone system, and fulfilling concierge functions. The ability to handle stressful and high-pressure situations with composure, problem-solving skills, and clear communication is essential. The Front Desk Lead maintains a friendly, service-oriented demeanor at all times and contributes to maximizing room revenue and occupancy by following the company’s policies and promoting hotel rates and packages appropriately.
The position demands a well-rounded skill set combining leadership, customer service, multitasking, and financial acumen. The Front Desk Lead must be capable of evaluating alternative courses of action promptly and accurately, while also anticipating and resolving problems proactively. Familiarity with hospitality terminology, emergency procedures, and Aimbridge Hospitality’s specific policies is also important to succeed in this role.
Aimbridge Hospitality values integrity, high personal standards, and teamwork. The Front Desk Lead will represent these values by maintaining excellent personal grooming and a professional appearance, participating actively in team meetings, and establishing excellent communication within the hotel departments. This is a full-time position offering competitive pay with access to a comprehensive benefits package after the initial waiting period. Benefits include medical, dental, vision coverage, disability income insurance, life insurance, paid time off, an employee assistance program, and a 401k retirement plan. Additionally, new hires can inquire about the option for daily pay.
The Front Desk Lead role offers a rewarding opportunity for individuals passionate about hospitality and leadership. It provides a platform to build a career within Aimbridge Hospitality while contributing to an outstanding guest experience and efficient hotel operations. If you thrive in dynamic environments and enjoy working with both guests and team members, this role is an excellent fit.
The Front Desk Lead role at Aimbridge Hospitality is a pivotal position that combines guest service leadership with hands-on front desk responsibilities. This role serves as the primary point of contact for both guests and hotel Associates, addressing complex inquiries and overseeing the quality of front desk operations. The Front Desk Lead not only greets, registers, and checks out guests with exceptional professionalism and efficiency but also plays a critical role in training new Front Desk Agents. By providing focused training and ongoing support, the Front Desk Lead ensures that all Associates achieve high standards in guest service.
In this role, candidates will be expected to perform a variety of duties including managing reservations, operating the hotel’s telephone system, and fulfilling concierge functions. The ability to handle stressful and high-pressure situations with composure, problem-solving skills, and clear communication is essential. The Front Desk Lead maintains a friendly, service-oriented demeanor at all times and contributes to maximizing room revenue and occupancy by following the company’s policies and promoting hotel rates and packages appropriately.
The position demands a well-rounded skill set combining leadership, customer service, multitasking, and financial acumen. The Front Desk Lead must be capable of evaluating alternative courses of action promptly and accurately, while also anticipating and resolving problems proactively. Familiarity with hospitality terminology, emergency procedures, and Aimbridge Hospitality’s specific policies is also important to succeed in this role.
Aimbridge Hospitality values integrity, high personal standards, and teamwork. The Front Desk Lead will represent these values by maintaining excellent personal grooming and a professional appearance, participating actively in team meetings, and establishing excellent communication within the hotel departments. This is a full-time position offering competitive pay with access to a comprehensive benefits package after the initial waiting period. Benefits include medical, dental, vision coverage, disability income insurance, life insurance, paid time off, an employee assistance program, and a 401k retirement plan. Additionally, new hires can inquire about the option for daily pay.
The Front Desk Lead role offers a rewarding opportunity for individuals passionate about hospitality and leadership. It provides a platform to build a career within Aimbridge Hospitality while contributing to an outstanding guest experience and efficient hotel operations. If you thrive in dynamic environments and enjoy working with both guests and team members, this role is an excellent fit.
Job Requirements
- High school diploma or equivalent
- Relevant experience in hospitality or customer service
- Knowledge of hospitality industry standards
- Strong interpersonal and communication skills
- Ability to multitask and solve problems effectively
- Positive attitude and professionalism
- Ability to handle cash and financial transactions
- Ability to maintain confidentiality
- Capability to work in high-pressure environments
- Willingness to comply with company policies and procedures
- Ability to work flexible hours
- Basic computer proficiency
- Ability to maintain professional appearance
- Must be able to handle guest interactions courteously
- Ability to follow safety and emergency procedures
Job Qualifications
- High school diploma or equivalent
- College coursework in related field preferred
- Experience in hotel or related field preferred
- Leadership experience preferred
- Positive and upbeat personality
- Strong customer service skills
- Ability to multitask and be detail-oriented
- Strong problem-solving abilities
- Clear communication skills
- Ability to evaluate and select courses of action quickly
- Ability to work well under pressure
- Effective problem handling skills
- Good listening and clarifying skills
- Ability to understand and work with financial information
- Maintains composure under pressure
Job Duties
- Approach all encounters with guests and associates in a friendly, service oriented manner
- Maintain high standards of personal appearance and grooming, including proper uniform and name tag
- Maintain regular attendance as required by hotel scheduling
- Comply with Aimbridge Hospitality standards and regulations
- Conduct thorough orientation for new Front Desk Agents
- Assist with higher-level guest or Associate concerns
- Greet and welcome guests per company standards
- Maintain proper operation of telephone switchboard
- Handle requests for information, mail and messages courteously
- Answer guest inquiries about hotel services and local amenities
- Establish communication and teamwork with hotel departments
- Follow credit policies
- Manage room reservations and rate quoting
- Be familiar with hotel policies, house rules and hospitality terminology
- Assist in emergency procedures
- Handle check-ins and check-outs efficiently
- Operate Front Desk computer system
- Ensure attentiveness to all guests and staff
- Log and deliver packages, mail and messages
- Use proper radio etiquette
- Attend meetings as required
- Perform other duties as assigned by management
- Handle cash securely and balance bank
- Access sensitive hotel areas
- Drive safely for company business
- Maintain trust, responsibility and good judgment
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
