STARBUCKS/BARISTA

Wichita, KS, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Work Schedule

Flexible

Benefits

Healthcare coverage

Dental Insurance

Vision Insurance

Prescription coverage

flexible scheduling

Paid Time Off

Employee assistance program

Tuition Reimbursement

associate discounts

Training and Development

Job Description

Dillons, based in Hutchinson, Kansas, is a well-established grocery store chain that merged with The Kroger Company in 1983. Today, Dillons proudly serves customers across more than 60 stores throughout Kansas, offering a diverse range of groceries and household products. As part of the Kroger family of companies, Dillons benefits from Kroger's extensive experience, resources, and innovation in the retail grocery industry. The company's mission is centered around bringing diverse teams who share a passion for food and people together with one common purpose: to Feed the Human Spirit. This commitment extends to creating memorable shopping experiences, supporting communities, and fostering growth and development for employees.

As a customer service associate at Dillons, you will play a vital role in delivering exceptional service in a clean, safe environment. Your interactions will ensure that customers feel welcome and valued, encouraging repeat visits. This role requires you to embody the company's core values of respect, honesty, integrity, diversity, inclusion, and safety at all times. By providing accurate product information, fair pricing, and timely service, you contribute to the positive shopping experience that Dillons is known for. The position offers a welcoming and inclusive workplace where teamwork and collaboration are prioritized. Employees are supported with comprehensive benefits, including healthcare coverage, flexible scheduling, paid time off, and educational opportunities, reflecting Dillons' commitment to associate well-being and career growth. Whether seeking part-time work or pursuing a career path, associates at Dillons are given the tools and opportunities to succeed and thrive in a supportive environment.

Job Requirements

Excellent customer service skills
Ability to work cooperatively in high paced and sometimes stressful environment
Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
Ability to act with honesty and integrity regarding customer and business information
Ability to follow directions and seek assistance when necessary to resolve customer and business issues
Must be able to perform the essential job functions of this position with or without reasonable accommodation

Job Qualifications

Any previous comparable experience
Basic knowledge of food safety and sanitation
Strong communication skills
Ability to prepare beverages according to recipes and standards
Experience working in a customer-focused environment
Team player with the ability to collaborate effectively
Familiarity with operating kitchen equipment such as espresso machines, blenders, and ovens
Knowledge of inventory and stock management
Commitment to upholding company core values of respect, honesty, integrity, diversity and inclusion

Job Duties

Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
Collaborate with associates and promote teamwork to help achieve company/store goals
Prepare beverage selections to recipe and standards and to customer's requests using proper equipment
Tender transactions using company best practices
Offer product samples to help customers discover new items or products for which they inquire about
Inform customers of coffee shop specials
Provide customers with fresh products that they have ordered and the correct portion size to prevent shrink
Recommend coffee shop items to customers to ensure they get the products they want and need
Use all equipment in coffee shop such as the refrigerators, freezers, slicers, and ovens according to company guidelines
Prepare, package, label and inventory ingredients in merchandise
Check product quality to ensure freshness
review "sell by" dates and take appropriate action
Properly use kitchen equipment, espresso machine, blender, computerized scale and steamer
Label, stock and inventory department merchandise
Report product ordering/shipping discrepancies to the department manager
Stay current with present, future, seasonal and special ads
Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
Adhere to all food safety regulations and guidelines
Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
Notify management of customer or employee accidents
report all safety risks, issues or illegal activity, including robbery, theft, or fraud to store management
Ability to work cooperatively in high paced and sometimes stressful environment
Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
Ability to act with honesty and integrity regarding customer and business information
Ability to follow directions and seek assistance when necessary to resolve customer and business issues
Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
Must be able to perform the essential job functions of this position with or without reasonable accommodation