Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $14.75 - $17.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Discounted parking
Subsidized public transit
401(k) savings plan
Job Description
Marriott Downtown at City Creek is a premier hotel located in the heart of downtown Salt Lake City. This vibrant hotel is positioned among the city's most popular attractions, offering guests a seamless blend of modern style and the spirit of the great outdoors. Situated directly across from The Salt Palace Convention Center and just a block from TRAX, the Marriott Downtown at City Creek places guests and staff at the center of dynamic conventions and group events, making it a lively and exciting place to work and visit. The hotel prides itself on fostering a community of passionate individuals dedicated to delivering exceptional guest experiences. With a comprehensive benefits package that includes medical, dental, and vision health insurance, discounted parking, and subsidized TRAX passes, employees enjoy both professional growth and personal wellness benefits. The company values diversity and inclusion, encourages applications from candidates who may not meet every requirement, and welcomes U.S. military experience, reflecting its commitment to building a supportive and diverse workplace.
The role offered at Marriott Downtown at City Creek is focused on providing superior customer service while maintaining a clean and attractive outlet for guests. This position requires a friendly and sincere approach to customer interactions, the ability to accurately prepare and ring up customer orders using POS systems, and ensuring guest satisfaction through tactful conflict resolution when necessary. The role also includes responsibilities such as maintaining high standards in product preparation, cleaning and sanitizing work areas and equipment, and adhering to accounting guidelines for handling payments and cash management. This is a tipped/service charge eligible position without discretionary performance bonuses. The work environment is fast-paced, offering a dynamic and rewarding experience for employees who are committed to consistently delivering excellent service. The position also emphasizes team collaboration, punctual attendance, and flexibility to perform a range of job-related duties. This role is ideal for candidates who enjoy engaging with customers, managing detailed operational tasks, and being part of a hospitable and energetic team at one of Salt Lake City’s finest hotels.
The role offered at Marriott Downtown at City Creek is focused on providing superior customer service while maintaining a clean and attractive outlet for guests. This position requires a friendly and sincere approach to customer interactions, the ability to accurately prepare and ring up customer orders using POS systems, and ensuring guest satisfaction through tactful conflict resolution when necessary. The role also includes responsibilities such as maintaining high standards in product preparation, cleaning and sanitizing work areas and equipment, and adhering to accounting guidelines for handling payments and cash management. This is a tipped/service charge eligible position without discretionary performance bonuses. The work environment is fast-paced, offering a dynamic and rewarding experience for employees who are committed to consistently delivering excellent service. The position also emphasizes team collaboration, punctual attendance, and flexibility to perform a range of job-related duties. This role is ideal for candidates who enjoy engaging with customers, managing detailed operational tasks, and being part of a hospitable and energetic team at one of Salt Lake City’s finest hotels.
Job Requirements
- High school diploma or equivalent
- Previous experience in customer service or hospitality preferred
- Basic math proficiency
- Familiarity with point of sale systems
- Ability to work weekends, holidays and flexible hours
- Strong communication and interpersonal skills
- Ability to stand and walk for extended periods
- Adherence to attendance and punctuality policies
Job Qualifications
- Basic mathematical skills necessary to operate a cash register, make change, total guest checks, count total bank, prepare cash drops, total all other charges, and understand portion sizes as relating to pricing
- Ability to operate a keyboard and Point of Sale procedures
- Ability to effectively deal with and resolve conflict situations
- Ability to sit and/or stand and work continually in confined spaces with or without reasonable accommodation
- Effective verbal and written communication skills
- Ability to adapt communication style to suit different audiences
Job Duties
- Greet customers immediately with a friendly and sincere welcome
- Use a positive and clear speaking voice, listen to, and understand requests
- Prepare customers' orders as requested accurately and efficiently
- Ring guest check correctly and close the check to the proper method of payment
- Ensure guest satisfaction and tactfully negotiate resolution if dissatisfaction occurs
- Maintain the highest level of standards for all product preparation
- Clean or sanitize work areas, utensils, equipment, service stations or seating areas
- Comply with accounting guidelines regarding receipt of payments, check total verification, tip disbursement, cash drawer and house bank management
- Balance house bank at the end of the shift
- Retrieve and return bank from vault to workstation to ensure accountability
- Comply with attendance rules and be available to work on a regular basis
- Perform any other job-related duties as assigned
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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