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Starbucks Barista

Job Overview

diamond

Benefits

Health Insurance
Dental Insurance
Paid Time Off
employee discount
Retirement Plan
Training and Development
flexible schedule

Job Description

The hiring establishment is a company dedicated to delivering exceptional customer service within a welcoming, safe, and clean environment. The company operates in a retail setting with a focus on product quality, customer satisfaction, and ethical business practices. This establishment places strong emphasis on promoting an inclusive work environment, treating both customers and employees with respect and fairness, and being a responsible member of the community. Adhering to core company values such as respect, honesty, integrity, diversity, inclusion, and safety is fundamental to their operations.

The role being offered is centered around providing exceptional customer care while maintaining safety and cleanliness standards to ensure that customers have a positive experience that encourages their return. This position involves direct interaction with customers, answering questions about products, and helping customers find the exact items they need. It requires a highly cooperative attitude, the ability to manage conflict in a nonconfrontational manner, and the capability to act with honesty and integrity concerning customer and business information.

The role also involves working collaboratively with team members to meet company and store goals, assisting in the preparation of products such as beverages to recipe standards, offering product samples, recommending items, and ensuring product freshness and accurate portion sizes to prevent inventory shrinkage. The successful candidate must be adept at using various kitchen and store equipment like refrigerators, ovens, espresso machines, blenders, and computerized scales.

Additional responsibilities include managing inventory, labeling and stocking merchandise, reporting discrepancies in product orders or shipments, staying informed about current and upcoming promotions, and reinforcing safety programs by following food safety regulations and identifying unsafe conditions promptly. This role also calls for the ability to provide support and assistance to diverse customer groups, including minors, individuals with special needs, and older adults.

This position requires an individual who is capable of performing essential job functions reliably with or without reasonable accommodations, underscoring the commitment to inclusivity. It demands excellent customer service skills, the capacity to work effectively in a fast-paced and occasionally stressful environment, and a genuine enthusiasm for fostering a positive shopping experience. Overall, this role is integral to upholding the company’s standards of operational excellence and responsible business conduct, making a measurable difference in both employee and customer satisfaction.

Job Requirements

  • Excellent customer service skills
  • Ability to perform essential job functions with or without reasonable accommodation
  • Ability to work cooperatively in a fast-paced and sometimes stressful environment
  • Ability to manage conflict in a nonconfrontational and cooperative manner
  • Ability to act with honesty and integrity regarding customer and business information
  • Ability to follow directions and seek assistance as necessary
  • Must be willing to provide support through direct interaction with minors, individuals with special needs, and older adults

Job Qualifications

  • Excellent customer service skills
  • Previous comparable experience is desired
  • Ability to work cooperatively and manage conflict
  • Knowledge of product safety and handling
  • Ability to use various kitchen and coffee shop equipment effectively
  • Strong communication and interpersonal skills
  • Ability to follow directions and work under supervision
  • Commitment to company core values of respect, honesty, integrity, diversity, and inclusion

Job Duties

  • Provide exceptional customer service in a safe and clean environment to ensure customer's return visit
  • Treat customers and employees in a fair and ethical manner promoting an inclusive work environment
  • Provide the right products at the right time with fair and accurate pricing
  • Demonstrate company's core values of respect, honesty, integrity, diversity, inclusion, and safety
  • Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold
  • Gain and maintain knowledge of products and respond to customer questions and suggestions
  • Collaborate with associates and promote teamwork to achieve company/store goals
  • Prepare beverages to recipe and standards and to customer requests using proper equipment
  • Tender transactions using company best practices
  • Offer product samples and inform customers of coffee shop specials
  • Provide customers with fresh products and correct portion sizes to prevent shrink
  • Recommend coffee shop items to customers
  • Use all coffee shop equipment according to company guidelines
  • Prepare, package, label and inventory ingredients and merchandise
  • Check product quality to ensure freshness and review 'sell by' dates
  • Properly use kitchen equipment, espresso machine, blender, computerized scale and steamer
  • Label, stock and inventory department merchandise
  • Report product ordering/shipping discrepancies to department manager
  • Stay current with present, future, seasonal and special ads
  • Reinforce safety programs by complying with safety procedures and identifying unsafe conditions
  • Adhere to all food safety regulations and guidelines
  • Practice preventive maintenance by inspecting equipment and notifying manager of repairs
  • Notify management of customer or employee accidents and report safety risks or illegal activity
  • Work cooperatively in high paced and sometimes stressful environment
  • Manage conflict in a reasonable, nonconfrontational and cooperative manner
  • Act with honesty and integrity regarding customer and business information
  • Follow directions and seek assistance when necessary to resolve customer and business issues
  • Provide support through direct interaction with minors, individuals with special needs, and older adults
  • Perform essential job functions with or without reasonable accommodation

Job Criteria

Experience

No experience required


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