Sr. Technical Account Manager

Autodesk is a global leader in design and engineering software, empowering innovators across architecture, engineering, construction, manufacturing, and media and entertainment industries. Renowned for its comprehensive software solutions, Autodesk helps users create everything from sustainable buildings and efficient vehicles to cutting-edge factories and blockbuster movies. Emphasizing its culture of innovation and inclusion, Autodesk fosters a collaborative environment that supports professional growth and high performance. This culture is central to the company’s mission to transform how things are designed and made, driving a more sustainable and connected future for all.

The role of Senior Technical Account Manager at Autodesk’s Customer Success team focuses on delivering superior technical support and fostering long-term partnerships with medium and large enterprise customers worldwide. This role is essential in helping clients optimize their investment in Autodesk products, particularly in the Architecture, Engineering, Construction, and Operations (AECO) sectors. The successful candidate will work within the Technical Adoption and Success group, contributing to a team that values professional development and rewards excellence.

As a Senior Technical Account Manager, the individual will serve as a trusted technical advisor, ensuring that customers receive expert guidance and technical assistance aligned with their business goals. This position demands an in-depth understanding of Autodesk cloud and desktop applications, especially Forma (formerly Autodesk Construction Cloud), and requires proficiency in handling complex enterprise environments. The role is critical in managing escalations of urgent issues, monitoring service level agreements, and implementing proactive strategies to improve customer satisfaction and product adoption. The manager will collaborate closely with Customer Success Managers and Technical Adoption Specialists to execute tailored success plans fostering measurable outcomes.

Additional responsibilities include conducting technical coaching sessions, coordinating with customers’ IT and design teams for seamless software implementation, and conducting regular health-checks through support case reviews and software performance assessments. A key aspect of the job is to manage important customer events like major product upgrades, ensuring minimal disruption and maximum value realization. The position demands excellent communication skills to build lasting relationships across organizational levels and the ability to present technical information effectively to diverse audiences both live and virtually.

To thrive in this role, candidates must have a bachelor’s degree or equivalent experience in Architectural, Civil, or Construction Engineering, combined with a minimum of five years’ experience supporting Autodesk cloud services in enterprise settings. Strong analytical skills, technical troubleshooting expertise, and knowledge of workflows and data exchange protocols are essential. Preferred candidates will also have experience with Autodesk pre-construction solutions such as BuildingConnected and TradeTapp and a background in technical consulting or project delivery for demanding enterprise clients.

Autodesk offers a competitive compensation package for this position, including a base salary ranging from $76,000 to $136,730, based on experience and location, as well as bonuses, stock grants, and comprehensive benefits. Employees at Autodesk enjoy a dynamic, inclusive workplace where they can contribute to meaningful projects that shape the future of design and manufacturing. The Senior Technical Account Manager role is a fantastic opportunity for professionals eager to leverage their technical expertise in a customer-focused role while advancing their careers within a globally recognized technology leader.