Sr. Member Services Representative / Teller

Connexus Credit Union is a leading member-focused financial cooperative serving members across all 50 states in the U.S. The credit union places a strong emphasis on returning profits to its member-owners by offering high yields on checking accounts and deposit products, as well as competitive rates on loans. With a remote-first employment approach, most employees are based in the upper Midwest, allowing Connexus to tap into a diverse and talented workforce while maintaining a collaborative culture.

Connexus Credit Union stands out as an employer by fostering an environment rooted in collaboration and high performance, aiming to achieve excellence across all levels of the organization. The company places a high value on the holistic development and well-being of its employees, ensuring they thrive both personally and professionally. By sharing success with employees and members alike, Connexus builds strong relationships founded on mutual respect, trust, and shared goals.

The position offered is an excellent opportunity for individuals with a passion for customer service and a desire to grow their careers in the financial services industry. The role is designed as an entry point into financial services with a starting wage of $19.00 per hour, with increases based on prior experience. Connexus provides comprehensive training and tools necessary for success, highlighting the company’s commitment to employee growth and development.

As a Member Services Representative, the selected candidate will play a critical role in providing outstanding service to Connexus members. You will act as the first point of contact, helping members with all types of financial transactions and providing informed recommendations tailored to their financial goals. This role requires excellent interpersonal skills, the ability to work efficiently in a fast-paced environment, and a professional approach to confidentiality and risk management.

Connexus values individuals with a hunger to learn and positive energy, encouraging them to excel during banker’s hours alongside supportive teams and leadership. The role involves not only transactional duties such as cash handling and account management but also educating members about financial products, promoting credit union services, and assisting in compliance tasks. There are opportunities to develop expert product knowledge, mentor new team members, and contribute to branch success through individual and team goal achievement.

Overall, this role offers meaningful work, career advancement potential, and a supportive environment backed by one of the best benefit packages in the industry. The comprehensive benefits include paid time off, paid holidays, volunteer time off, retirement plans with employer match, various insurance options, tuition reimbursement, and extensive learning programs. These benefits reflect Connexus’s commitment to employee well-being, financial security, and continuous development.