Sr. Manager, Operations Innovation & Effectiveness

Miami, FL, USA|Onsite

Job Overview

Compensation

Type:

Salary

Rate:

Range $69,800.00 - $116,200.00

Benefits

Insurance plans

competitive bonus

Mobility Allowance

Tuition Reimbursement

company holidays

Employee Resource Groups

Volunteering time

Job Description

Subway Headquarters is the central hub of one of the world's most iconic fast-food restaurant brands, Subway. Operating globally, Subway supports thousands of franchisees with a commitment to delivering quality food and innovative solutions. Headquartered in Miami, this dynamic organization thrives on a culture of continuous improvement, innovation, and collaboration. Subway’s brand ethos centers around bettering lives through healthier eating options, efficient business operations, and environmental sustainability. As a leading player in the quick-service restaurant industry, Subway is poised for future growth and transformation, contributing to the evolution of the restaurant and food service landscape worldwide.

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Job Requirements

Bachelor's degree
Minimum 7 years of relevant industry experience
Experience in quick-service restaurant, retail or food service operations
Ability to lead operational testing and innovation programs
Strong communication and interpersonal skills
Proficiency in project management and Microsoft Office applications
Experience working with cross-functional teams
Ability to travel 30% of the time
Authorization to work in the United States
Ability to work in a fast-paced and dynamic environment
Strong problem-solving and critical thinking skills

Job Qualifications

Bachelor's degree
7+ years of experience in quick-service restaurant, retail or food service industry involving field operations, training and execution excellence
Strong financial acumen with experience managing budgets and resources
Proven leadership in large-scale transformation and operational initiatives
Deep understanding of franchising, field operations, frontline team dynamics and customer service
Excellent leadership, interpersonal and presentation skills
Ability to influence and collaborate across all organizational levels
Strategic thinking combined with precise communication skills
Strong written, visual and oral communication proficiency
Creative and innovative problem solver
Detail-oriented with exceptional organizational and project management abilities
Proficiency in Microsoft Office Suite including SharePoint, Outlook, Word, Excel, PowerPoint
Ability to manage multiple priorities in fast-paced environments
Deep understanding of restaurant workflows, equipment performance and back-of-house efficiency
Experience working effectively in global, matrixed environments
Willingness to travel up to 30%

Job Duties

Act as a primary conduit between Culinary Innovation and Operations stakeholders ensuring alignment with field testing for new products and initiatives
Develop and lead testing protocols for new menu items, smallwares, and kitchen equipment focusing on functionality and ease of execution
Translate culinary concepts into practical in-store processes emphasizing simplicity, speed, and consistency
Identify operational pain points during product development and deliver scalable solutions
Package and transfer validated execution plans, tools, and protocols to the Testing Implementation Team prior to market tests
Support evaluation and selection of kitchen tools and technology to enhance operational efficiency and product integrity
Champion speed oven programming integration leveraging data and testing insights
Simulate real-world production environments to optimize workflows and provide operational recommendations
Drive continuous improvement by assessing processes and collaborating with Field Execution teams
Provide post-launch performance analysis and identify optimization opportunities
Monitor key operational KPIs such as throughput, execution time, and waste
Establish strong feedback loops with restaurant operators, leaders, and training teams
Lead and test initiatives to innovate restaurant operations ensuring alignment with guest needs and growth strategies
Identify and implement process enhancements to improve franchisee and system profitability
Collaborate with cross-functional leaders including Technology, Learning, Culinary, QA, and Supply Chain
Maintain vendor relationships supporting equipment trials and deployments
Partner with QA, Training, and Equipment teams ensuring readiness for testing and rollouts
Develop scalable training content with Training and Communications teams
Focus on simplifying operations and reducing complexity
Enhance restaurant productivity and team experience
Focus on continuously reducing cost of goods and labor to boost franchisee profitability
Maintain and update the Global and NAM regional Operations Manual ensuring brand standards consistency
Guide the development of high-quality operational materials and branding
Influence and engage key stakeholders and franchisee advisory councils
Travel as required to support field execution and stakeholder engagement

Job Location

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