Sr. Injury Claims Adjuster

USAA is a leading financial services group dedicated to serving the military community and their families. Founded with a mission to empower its members to achieve financial security through highly competitive products, exceptional service, and trusted advice, USAA has grown to become the number one choice for military personnel and their loved ones. The company prides itself on strong core values such as honesty, integrity, loyalty, and service, which create a supportive, respectful, and inclusive workplace environment. With a commitment to innovation, member-first service, and professional development, USAA offers rewarding career opportunities that align with its mission to make a measurable difference in the lives of its members.

This job opportunity is for the position of Senior Injury Adjuster, a critical role within USAA’s claims department that focuses on handling attorney-involved, moderately complex bodily injury claims. The role involves applying in-depth knowledge of insurance policies, state laws, and regulations to manage claims from initiation to settlement with accuracy, efficiency, and empathy. Operating within a defined framework and company guidelines, the Senior Injury Adjuster is responsible for confirming coverage, determining liability, investigating injuries and accidents, evaluating losses, negotiating settlements, and defending claims where necessary. The role requires excellent communication, negotiation, conflict resolution, and decision-making skills, as it interacts extensively with members, attorneys, vendors, and internal business partners.

This position is designed for candidates who thrive in a dynamic environment where attention to detail and high levels of accountability are paramount. The Senior Injury Adjuster is expected to deliver concierge-level service, providing proactive communication, clear expectations, sound advice, and compassionate support to USAA members. Creativity in problem-solving and a proactive approach to risk management ensure the best possible outcomes for both members and the company. This hybrid role requires working three days a week from one of several office locations, including San Antonio, Texas; Chesapeake, Virginia; Tampa, Florida; Colorado Springs, Colorado; or Phoenix, Arizona. Relocation assistance is not provided, so candidates should be within commuting distance or willing to commute.

Compensation for the Senior Injury Adjuster role ranges from $63,590 to $121,530 annually, depending on experience, location, and market factors. USAA enhances the compensation package with the possibility of performance-based pay incentives. In addition, employees benefit from comprehensive health plans, retirement options, paid time off, and wellness initiatives that support work-life balance and career growth. USAA values ongoing professional development and supports learning opportunities to enable employees to further their expertise and advance their careers within the organization.

Overall, a career as a Senior Injury Adjuster at USAA offers a unique opportunity to make a meaningful impact on the lives of military families while working with a respected and mission-driven company. Candidates who possess a strong blend of technical skills, customer service excellence, and personal integrity will find this a challenging and fulfilling role. The position encourages continuous growth, professional achievement, and active contribution to a workplace committed to diversity, equity, and inclusion.