Sr. Director of Front of House Operation

Din Tai Fung is a globally recognized, family-owned restaurant brand that was founded in 1972. The company has a long-standing reputation for excellence in the culinary world, particularly renowned for its iconic Xiao Long Bao, a delicate and flavorful soup dumpling that has captivated food enthusiasts internationally. With over 165 locations worldwide and a strong presence across North America, Din Tai Fung continues to expand, maintaining its commitment to delivering exceptional quality, authentic flavors, and world-class hospitality. The brand is celebrated not only for its remarkable food but also for its consistent dedication to creating superior guest experiences through a culture of operational excellence and attention to detail. As a company, Din Tai Fung emphasizes a high-performance environment where quality and guest satisfaction are paramount, attracting passionate professionals who thrive in such settings.

The Sr. Director of Front of House Operations role at Din Tai Fung is a prestigious leadership position based in Los Angeles, CA, with a compensation package ranging from $180,000 to $227,000 plus bonus eligibility. This senior role is a field-first leadership opportunity that oversees the guest experience, culture, and overall performance across 5 to 7 high-volume, multi-million dollar restaurant locations. The Sr. Director will be responsible for coaching and developing top-tier General Managers, fostering a front-of-house-led company culture, and driving operational excellence to uphold and exceed the brand's established high standards.

In this capacity, the Sr. Director acts as the primary coach and accountability partner for General Managers, offering real-time feedback, structured development, and ongoing performance support. This role requires a hands-on leader who can shape the operational culture to be guest-centric and results-driven, setting hospitality standards that ensure consistent, high-quality execution across all restaurants. Additionally, the role demands a keen focus on financial performance, including ownership of profit-and-loss statements (P&L) across multiple locations and partnering with General Managers to deliver against sales, labor, and EBITDA targets.

Operational excellence is key in this position, with responsibilities including ensuring all restaurants meet service, cleanliness, and staffing standards by identifying operational gaps, solving root causes, and enforcing accountability. The Sr. Director must also engage in robust cross-functional collaboration by working closely with Facilities, People & Culture, and other teams to support restaurant performance and company-wide initiatives. Compliance with all health, safety, labor, and operational regulations across all locations is another critical aspect of the role.

Candidates for this position should bring extensive experience in multi-unit restaurant leadership with a strong front-of-house focus, high-level coaching skills, and a solid track record of delivering operational and financial results. The ideal Sr. Director possesses strong communication abilities, business acumen, and proficiency with tools such as Google Workspace and Microsoft Suite. The role also requires flexibility to work evenings, weekends, and holidays and involves frequent travel to spend the majority of the time in the field.

Overall, this role offers a compelling opportunity for hospitality leaders ready to make a significant impact at a world-renowned dining brand. Din Tai Fung nurtures a work environment that encourages growth, collaboration, and continuous improvement while honoring the heritage and quality that have made the brand a global leader. If you are a driven leader passionate about delivering exceptional guest experiences and operational excellence at scale, this position could be the next exciting step in your career journey.