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Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional development opportunities
Employee assistance program
Flexible work schedule
Job Description
CBRE is a global leader in real estate services, providing comprehensive solutions to clients across various sectors including commercial properties, workplace experience, and property management. As a company committed to innovation, sustainability, and exceptional service, CBRE leverages its vast expertise and global presence to deliver outstanding workplace environments that foster productivity and well-being. The company prides itself on its dynamic workforce and inclusive culture, where collaboration and client satisfaction are top priorities.
The Workplace Experience team at CBRE is dedicated to enhancing the daily work life of employees and visitors through exceptional hospitality and personalized service. This team pl... Show More
The Workplace Experience team at CBRE is dedicated to enhancing the daily work life of employees and visitors through exceptional hospitality and personalized service. This team pl... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in hospitality or customer service
- Excellent verbal and written communication skills
- Ability to remain calm under pressure
- Proficiency in using scheduling and service request software
- Strong organizational skills
- Ability to work collaboratively within a team environment
- Availability to work flexible hours as needed
Job Qualifications
- Proven experience in a concierge, hospitality, or customer service role
- Strong communication and interpersonal skills
- Ability to handle multiple requests efficiently
- Knowledge of local attractions and services
- Basic administrative and organizational skills
- Problem-solving capabilities
- Leadership qualities and ability to guide a team
- Commitment to excellence in customer service
- Familiarity with security and emergency procedures
Job Duties
- Be the first point of contact for all those entering the facility
- Greet them with a friendly and welcoming demeanor
- Record and log service requests and track the statuses
- Provide administrative aid to management as needed
- Arrange and confirm recreational, dining, and business activities on behalf of the requestor
- Respond to requests in a timely manner
- Deliver world-class customer service to all individuals in the facility
- Encourage guests and tenants to refer personal and business associates to the location
- Build and maintain a database of local business recommendations
- Follow property-specific security and emergency procedures
- Notify appropriate parties to ensure the safety of all individuals in the building
- Acknowledge inquiries or complaints from clients, co-workers, and supervisors
- Provide solutions in a professional customer service-driven manner
- Resolve complex problems and identify appropriate approaches to existing solutions to accomplish team objectives
- Lead by example and model behaviors consistent with CBRE RISE values
- Guide team through the application of basic knowledge of practices and procedures
- Work to build consensus
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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