Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional development opportunities
Employee assistance program
Flexible work schedule
Job Description
CBRE is a global leader in real estate services, providing comprehensive solutions to clients across various sectors including commercial properties, workplace experience, and property management. As a company committed to innovation, sustainability, and exceptional service, CBRE leverages its vast expertise and global presence to deliver outstanding workplace environments that foster productivity and well-being. The company prides itself on its dynamic workforce and inclusive culture, where collaboration and client satisfaction are top priorities.
The Workplace Experience team at CBRE is dedicated to enhancing the daily work life of employees and visitors through exceptional hospitality and personalized service. This team plays a crucial role in creating a positive and efficient environment within the buildings CBRE manages, aiming to meet and exceed the expectations of all clients and tenants.
The role of Senior Concierge within the CBRE Workplace Experience team is a prestigious and dynamic position requiring a high level of professionalism, attention to detail, and interpersonal skills. As a Senior Concierge, you will be the first point of contact for guests, customers, and tenants, providing a warm welcome and delivering white-glove hospitality services. Your responsibilities will include assisting with business and personal needs such as making reservations, coordinating transportation, and offering recommendations on local attractions, enhancing the overall tenant and visitor experience.
This role demands strong organizational skills and the ability to manage multiple service requests efficiently and with a customer-focused approach. You will be responsible for maintaining an extensive database of local business resources and guiding guests to preferred dining, entertainment, and transportation options. Ensuring safety by adhering to building security and emergency protocols is also a key aspect of the role.
Working at CBRE as a Senior Concierge offers the opportunity to engage with a diverse client base while contributing to a team that exemplifies service excellence and CBRE's core values. This position not only impacts the workplace environment but also directly influences the satisfaction and well-being of all building occupants. You will be a leader and role model within your team, applying knowledge of company practices and fostering collaboration to achieve collective success. Joining CBRE means being part of a forward-thinking organization where your work impacts real estate experiences globally, and your career can grow through continuous learning and leadership opportunities.
The Workplace Experience team at CBRE is dedicated to enhancing the daily work life of employees and visitors through exceptional hospitality and personalized service. This team plays a crucial role in creating a positive and efficient environment within the buildings CBRE manages, aiming to meet and exceed the expectations of all clients and tenants.
The role of Senior Concierge within the CBRE Workplace Experience team is a prestigious and dynamic position requiring a high level of professionalism, attention to detail, and interpersonal skills. As a Senior Concierge, you will be the first point of contact for guests, customers, and tenants, providing a warm welcome and delivering white-glove hospitality services. Your responsibilities will include assisting with business and personal needs such as making reservations, coordinating transportation, and offering recommendations on local attractions, enhancing the overall tenant and visitor experience.
This role demands strong organizational skills and the ability to manage multiple service requests efficiently and with a customer-focused approach. You will be responsible for maintaining an extensive database of local business resources and guiding guests to preferred dining, entertainment, and transportation options. Ensuring safety by adhering to building security and emergency protocols is also a key aspect of the role.
Working at CBRE as a Senior Concierge offers the opportunity to engage with a diverse client base while contributing to a team that exemplifies service excellence and CBRE's core values. This position not only impacts the workplace environment but also directly influences the satisfaction and well-being of all building occupants. You will be a leader and role model within your team, applying knowledge of company practices and fostering collaboration to achieve collective success. Joining CBRE means being part of a forward-thinking organization where your work impacts real estate experiences globally, and your career can grow through continuous learning and leadership opportunities.
Job Requirements
- High school diploma or equivalent
- Previous experience in hospitality or customer service
- Excellent verbal and written communication skills
- Ability to remain calm under pressure
- Proficiency in using scheduling and service request software
- Strong organizational skills
- Ability to work collaboratively within a team environment
- Availability to work flexible hours as needed
Job Qualifications
- Proven experience in a concierge, hospitality, or customer service role
- Strong communication and interpersonal skills
- Ability to handle multiple requests efficiently
- Knowledge of local attractions and services
- Basic administrative and organizational skills
- Problem-solving capabilities
- Leadership qualities and ability to guide a team
- Commitment to excellence in customer service
- Familiarity with security and emergency procedures
Job Duties
- Be the first point of contact for all those entering the facility
- Greet them with a friendly and welcoming demeanor
- Record and log service requests and track the statuses
- Provide administrative aid to management as needed
- Arrange and confirm recreational, dining, and business activities on behalf of the requestor
- Respond to requests in a timely manner
- Deliver world-class customer service to all individuals in the facility
- Encourage guests and tenants to refer personal and business associates to the location
- Build and maintain a database of local business recommendations
- Follow property-specific security and emergency procedures
- Notify appropriate parties to ensure the safety of all individuals in the building
- Acknowledge inquiries or complaints from clients, co-workers, and supervisors
- Provide solutions in a professional customer service-driven manner
- Resolve complex problems and identify appropriate approaches to existing solutions to accomplish team objectives
- Lead by example and model behaviors consistent with CBRE RISE values
- Guide team through the application of basic knowledge of practices and procedures
- Work to build consensus
Job Criteria
Experience
Expert Level (7+ years)
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
