Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Night Shifts
Benefits
day-one medical coverage
401(k) matching
Annual performance bonus
Paid Time Off
wellness programs
Financial well-being support
physical and mental well-being support
Job Description
PENN Entertainment is a leading provider in the integrated entertainment, sports content, and casino gaming industry, boasting a presence at 43 destinations across North America along with innovative online platforms such as theScore Bet Sportsbook and Casino. As an industry leader, PENN Entertainment is not only committed to offering exciting and varied entertainment experiences but also to fostering a work environment that emphasizes diversity, sustainability, and community engagement. The company deeply values its team members and strives to create a workplace where employees feel supported in their career growth and personal well-being. This commitment is demonstrated through competitive Total Rewards packages, including wellness programs designed to support financial, physical, and mental health. Benefits like day-one medical coverage, 401(k) matching, annual performance bonuses, and generous paid time off are part of the comprehensive support system offered to employees, reinforcing PENN Entertainment's dedication to its workforce.
Joining PENN Entertainment means becoming part of a dynamic and fast-paced industry where fun and professionalism go hand in hand. The role in focus is that of a Restaurant Host, a vital position that ensures guests receive exceptional service from the moment they enter the restaurant until they leave. Restaurant Hosts at PENN Entertainment play a crucial role in greeting guests warmly, managing seating arrangements efficiently, and maintaining a clean and organized dining environment. They act as a welcoming face that enhances the overall guest experience, contributing to the company’s reputation for excellence in customer service.
The position involves responsibilities such as greeting and seating guests according to specified rotation requirements, maintaining accurate seating and reservation records, monitoring table availability, and keeping the designated work area clean and sanitary in compliance with health and safety standards. Additionally, Restaurant Hosts assist the wait staff and bus persons by refilling drinks, pre-bussing tables, and promptly attending to guest needs. At the end of each shift, hosts are responsible for completing closing duties to ensure the restaurant is orderly for the next day.
Successful candidates must exhibit excellent communication skills and a friendly, professional demeanor. Working in a sometimes noisy, fast-paced dining environment requires physical mobility and the ability to respond quickly to visual and oral cues. Candidates must be able to work flexible schedules, including nights, weekends, holidays, and overtime as needed. A high school diploma or equivalent and the ability to read, write, and speak English clearly are required to excel in this role.
At PENN Entertainment, the focus is not only on delivering outstanding guest service but also on empowering employees to grow, thrive, and advance in their careers. The company encourages applicants who are ready to bring their best and embrace the vibrant culture of entertainment and hospitality. If you are passionate about customer service and want to be part of a team that loves its work and values each member's contribution, PENN Entertainment offers the perfect place to start or develop your career.
Joining PENN Entertainment means becoming part of a dynamic and fast-paced industry where fun and professionalism go hand in hand. The role in focus is that of a Restaurant Host, a vital position that ensures guests receive exceptional service from the moment they enter the restaurant until they leave. Restaurant Hosts at PENN Entertainment play a crucial role in greeting guests warmly, managing seating arrangements efficiently, and maintaining a clean and organized dining environment. They act as a welcoming face that enhances the overall guest experience, contributing to the company’s reputation for excellence in customer service.
The position involves responsibilities such as greeting and seating guests according to specified rotation requirements, maintaining accurate seating and reservation records, monitoring table availability, and keeping the designated work area clean and sanitary in compliance with health and safety standards. Additionally, Restaurant Hosts assist the wait staff and bus persons by refilling drinks, pre-bussing tables, and promptly attending to guest needs. At the end of each shift, hosts are responsible for completing closing duties to ensure the restaurant is orderly for the next day.
Successful candidates must exhibit excellent communication skills and a friendly, professional demeanor. Working in a sometimes noisy, fast-paced dining environment requires physical mobility and the ability to respond quickly to visual and oral cues. Candidates must be able to work flexible schedules, including nights, weekends, holidays, and overtime as needed. A high school diploma or equivalent and the ability to read, write, and speak English clearly are required to excel in this role.
At PENN Entertainment, the focus is not only on delivering outstanding guest service but also on empowering employees to grow, thrive, and advance in their careers. The company encourages applicants who are ready to bring their best and embrace the vibrant culture of entertainment and hospitality. If you are passionate about customer service and want to be part of a team that loves its work and values each member's contribution, PENN Entertainment offers the perfect place to start or develop your career.
Job Requirements
- Must be 21 years of age or older
- High school diploma or equivalent required
- Must be able to read, write legibly, understand and speak English
- Excellent customer service and communication skills required
- Must be available to work required schedule including nights, weekends, holidays and overtime
- Must meet professional appearance standards as prescribed by company policy
- Must be able to respond to visual and oral cues
- Ability to work in constricting areas
- Must tolerate noise and bright lights
- Ability to work at a fast pace in crowded and noisy environment
- Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 100 lbs
- Must be able to perform physical tasks such as push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance in varying work areas including confined spaces
Job Qualifications
- High school diploma or equivalent
- Excellent customer service and communication skills
- Ability to read, write legibly, understand and speak English
- Ability to work at a fast pace in often crowded and noisy environments
- Ability to respond to visual and oral cues
- Physically mobile with capability to push, pull, carry and lift up to 100 lbs
- Availability to work nights, weekends, holidays and overtime as needed
- Maintain professional appearance standards as per company policy
Job Duties
- Provide fast, friendly, professional and responsive customer service to restaurant guests and staff
- Greet and welcome each guest entering the restaurant
- Seat guests according to specified rotation requirements
- Maintain proper seating and reservation documentation
- Monitor restaurant for table availability
- Keep designated working area clean and organized, including dining room and cashiering area
- Assist wait staff and bus persons with duties such as refilling beverages and clearing tables
- Complete all assigned closing duties at end of shift
- Promote current casino events and programs and provide directions to guests
- Thank customers, invite them back, and facilitate their return to play
- Assist in any duties deemed necessary by supervisors
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
