Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $33.00 - $34.50
Work Schedule
Standard Hours
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Job Description
Sacramento Natural Foods Co-op is a well-established cooperative grocery store committed to providing high-quality, natural, and organic food products to its community. As a co-op, it emphasizes cooperative principles, values, and community engagement, fostering a friendly and inclusive atmosphere for both staff and customers. Dedicated to sustainability, health, and responsible sourcing, Sacramento Natural Foods Co-op has built a strong reputation for its specialty departments including wine, beer, cheese, and olives, which are carefully curated to meet high quality and organic standards. They are continuously focused on creating a welcoming environment for people from all backgrounds and delivering exceptional customer service... Show More
Job Requirements
- Maintain and update ServSafe certification
- Must be over 21 for legal tasting of products containing alcohol
- 5+ years experience in customer service
- 3+ years experience handling beer, wine, or cheese
- 3+ years supervisory experience
- Ability to comprehend complex instructions
- Strong communication skills
- Proficient in Microsoft Word, Excel, Email, and inventory control software
- Evening and weekend availability
- Ability to stand for extended periods
- Ability to lift up to 50 pounds occasionally
- Ability to work in a cold environment
- Ability to handle and work with cleaning chemicals
- Ability to follow safety and food handling procedures
- Must adhere to co-op policies, procedures and values
Job Qualifications
- 5+ years previous experience in customer service
- 3+ years previous experience handling beer, wine, or cheese
- 3+ years previous supervisory experience
- Ability to comprehend complex instructions and communicate effectively
- Effective presentation skills in one-to-one and small group situations
- Math skills including addition, subtraction, multiplication and division with U.S. currency and measurements
- Ability to apply reasoning and common sense to problem-solving
- Proficient computer skills including Microsoft Word, Excel, Email, and inventory software
- ServSafe certification
- Ability to adapt to changes and manage competing demands
- Strong leadership and people management skills
- Commitment to cooperative values and team building
Job Duties
- Uphold all co-op policies, procedures and expectations
- Ensure the department operates effectively and efficiently
- Exceed customers' expectations for service
- Maintain a calm and friendly demeanor with customers
- Monitor and maintain cleanliness and attractive signage
- Stock wine, beer, cheese, and olive products according to standards
- Follow proper opening and closing procedures
- Order products and take special customer orders
- Maintain knowledge of specialty vendors and delivery schedules
- Receive and inspect orders for quality and accuracy
- Organize and clean walk-in cooler and work areas
- Assist customers with selections and process orders
- Maintain sanitation standards following Good Organic Retailing Procedures
- Create and evaluate operating standards and procedures
- Develop and maintain attractive department displays
- Adhere to employee handbook and policies
- Set clear expectations and supervise staff performance
- Delegate and assign departmental tasks
- Communicate with Human Resources as needed
- Support performance management practices and address employee concerns
- Promote cooperative values through leadership and teamwork
- Monitor staff attire and preparedness
- Facilitate employee training and development
- Conduct performance evaluations and coaching
- Support security and safety protocols
- Monitor attendance and labor allocation
- Coordinate and authorize breaks
- Oversee scale system compliance
- Manage supply orders
- Assist in recruitment processes
- Participate in marketing and outreach
- Model timely and respectful communication
- Establish annual budgets and monitor financial performance
- Lead inventory counts and department projects
- Attend meetings and events as requested
- Ensure equipment maintenance
- Perform duties of direct reports
- Adhere to dress code
- Demonstrate cooperative values daily
- Compile information for reports
- Perform other duties as assigned
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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