Spa Supervisor

Chateau Elan Winery & Resort is nestled within the scenic north Georgia foothills, sprawling over 3,500 acres. Established with its first vineyard plantings in 1981, it has grown into a luxurious conference and leisure destination known for its exceptional guest experiences. Chateau Elan is a distinguished name in luxury resorts, combining beautiful natural surroundings with world-class amenities including a winery, resort, spa, golf courses, and dining venues. The organization prides itself on delivering the highest levels of product quality and guest service, which has fueled its sustained growth and reputation over the years. The resort attributes much of its success to its dedicated associates, whose enthusiasm, energy, and commitment ensure that guests feel valued and accommodated. Chateau Elan nurtures its employees by providing thorough training and ongoing development opportunities, fostering a workplace culture centered on pride and professionalism. Employee perks include discounts on hotel stays, spa treatments, golf, food and beverage, retail shopping, and special access to the YouDecide® discount program, further enhancing the value of working at Chateau Elan. The YouDecide® program offers negotiated pricing for vacation planning, rental cars, consumer electronics, services, and more, underscoring the resort's dedication to employee satisfaction and well-being. Additionally, Chateau Elan values diversity and military experience, encouraging applications from all backgrounds and levels of experience. They aim to create an inclusive environment where every team member can thrive and contribute to their continued excellence. Chateau Elan Winery & Resort offers a highly rewarding opportunity for individuals passionate about luxury hospitality and guest service innovation. The position in focus is the Spa Group & Guest Experience Supervisor, a critical leadership role within the spa department, which is integral to maintaining and elevating the resort’s renowned guest experience. This full-time role is eligible for tips and service charges but does not include a discretionary performance bonus. The Spa Group & Guest Experience Supervisor supports the daily operational flow of The Spa, overseeing all group experiences from inquiry through flawless execution. Serving as both an operational leader and a primary liaison between Spa and other resort departments including Sales, Catering, and Reservations, the incumbent ensures seamless coordination, exceptional service delivery, and adherence to luxury hospitality standards. The role involves supervising spa operations, front desk and attendant teams, training initiatives, retail performance, and standard operating procedures. The successful candidate will manage spa group business including prospecting, planning, scheduling, communication, and hosting onsite. This position also requires active involvement in spa promotions, special events, staff development, and operational improvements, underscoring its impact on both guest satisfaction and departmental revenue goals. The Spa Group & Guest Experience Supervisor acts as a key point of contact for guest groups, guaranteeing that all interactions embody professionalism, warmth, and the highest service quality that Chateau Elan is celebrated for. The role demands excellent organizational skills, multitasking abilities, and leadership in a fast-paced luxury environment. The candidate must be adept at fostering teamwork, coaching staff, and executing detailed schedules and event logistics. The mandate extends to ensuring impeccable cleanliness, safety, and maintenance standards throughout the spa, as well as maintaining product knowledge and supporting retail sales. This role requires dedication to fostering a hospitable service atmosphere throughout all hours of operation. Employees are expected to comply with all safety regulations and maintain personal grooming standards consistent with Chateau Elan’s policies. This is a unique opportunity for professionals seeking to enhance their careers in luxury spa management within one of Georgia’s premier resort destinations.