Spa Receptionist (PT)

SPIRE Hospitality is a distinguished management company specializing in hospitality, recognized for creating memorable guest experiences and delivering best-in-class service at hotels and resorts throughout the United States. The company prides itself on fostering a supportive work environment that equips employees with the necessary tools, opportunities, and encouragement to excel in their roles and grow personally and professionally within the hospitality industry. SPIRE Hospitality manages a collection of properties that seamlessly blend alpine style with luxury amenities to offer guests rustic elegance amidst pristine natural settings. One of their signature resorts features a unique cosmopolitan ambiance, providing guests with a refined and memorable stay. Guests can indulge in organic farm-to-table cuisine served for breakfast, lunch, and dinner at The Roost, which emphasizes locally sourced, organic ingredients to ensure a delightful dining experience.

The resort's amenities include a full-service spa where guests can unwind and rejuvenate, as well as recreational activities such as tennis and pickleball at their acclaimed Tennis Academy, ranked among the top ten tennis resorts nationwide. These amenities underscore the dedication to providing a comprehensive luxury experience that balances relaxation, wellness, and active recreation.

The role in focus is that of a Spa Reservations Specialist, pivotal in upholding the high standards of guest service that SPIRE Hospitality is known for. The Spa Reservations Specialist serves as the first point of contact for spa guests, responsible for managing spa reservations, providing detailed information about the spa and resort amenities, and conducting tours of the spa, pool, and fitness facilities. This role requires a warm, professional demeanor and the ability to deliver exemplary service that enhances the overall guest experience. The specialist is also involved in coordinating with various spa departments to ensure seamless operations and guest satisfaction throughout their visit.

Additional responsibilities include managing check-in and checkout procedures, handling point of sale transactions, supporting retail sales activities, maintaining the juice bar and lounge areas, and liaising with other resort departments to maintain the resort's high physical standards and guest service quality. Knowledge of Club Topnotch Memberships and their benefits is essential, as the specialist will assist guests in understanding and utilizing these memberships.

The position demands physical stamina, including the ability to stand for extended periods, and sound judgment for decision-making in varied guest situations. Prior customer service experience is essential, accompanied by strong communication and organizational skills. The ideal candidate should demonstrate a proven track record in resolving guest issues efficiently and maintaining a calm, professional attitude under pressure. Fluency in English is required to ensure clear and effective communication.

SPIRE Hospitality offers flexible full-time and part-time schedules, with hourly compensation ranging from $18.00 to $19.00. The company provides a comprehensive benefits package designed to support employees' health, financial security, and work-life balance. This package includes early wage access, medical, dental, and vision coverage, a pet discount program, identity theft protection, prepaid legal support, flexible spending accounts, a matched 401K plan, life insurance, critical illness or accident coverage, short- and long-term disability benefits, paid time off, wellness programs, and exclusive hotel discounts.

SPIRE Hospitality is committed to equal employment opportunities and welcomes candidates from diverse backgrounds, including individuals with disabilities and veterans, reinforcing its dedication to inclusivity and diversity in the workplace. This role is ideal for motivated individuals passionate about hospitality, guest service excellence, and contributing to a luxurious and welcoming resort environment.