Job Overview
Benefits
Bonus based on performance
Employee Discounts
Health Insurance
Job Description
Organic Origins Spa is a premier wellness establishment located in Boise, Idaho, dedicated to providing a serene and rejuvenating experience for its guests. Known for its focus on holistic health and organic treatments, Organic Origins Spa prides itself on combining traditional spa services with modern wellness practices. The spa environment is designed to promote relaxation, healing, and overall well-being, attracting clients who value personalized care and a peaceful atmosphere.
As a Spa Receptionist at Organic Origins Spa, you will be the first point of contact for every guest entering the spa, setting the tone for their entire visit. This role is integral to the smooth operation of the spa, blending hospitality, operations management, and sales into one dynamic position. You will greet clients warmly, manage appointments, handle transactions, and support both guests and staff throughout the day. The ideal candidate brings a polished yet approachable demeanor, exceptional organizational skills, and a true passion for wellness. Your role will involve anticipating guests' needs—like adjusting the room ambiance without prompting—and maintaining composure even during busy or unpredictable moments. Comfort with technology, especially scheduling software and payment systems, is essential, as this role involves multitasking between front desk duties and behind-the-scenes coordination with therapists and estheticians.
The Spa Receptionist is responsible not only for customer service but also for supporting sales by recommending appropriate treatments, packages, and retail products tailored to each guest. This person acts as a vital liaison between clients and service providers, ensuring that the entire visit runs smoothly from check-in to checkout. Organic Origins Spa offers a competitive salary with performance-based bonuses, reflecting its commitment to rewarding employees who contribute to the wellness and satisfaction of its clientele. This full-time or part-time position promises a supportive team environment, ongoing professional growth opportunities, and a workplace culture centered on care, integrity, and excellence.
As a Spa Receptionist at Organic Origins Spa, you will be the first point of contact for every guest entering the spa, setting the tone for their entire visit. This role is integral to the smooth operation of the spa, blending hospitality, operations management, and sales into one dynamic position. You will greet clients warmly, manage appointments, handle transactions, and support both guests and staff throughout the day. The ideal candidate brings a polished yet approachable demeanor, exceptional organizational skills, and a true passion for wellness. Your role will involve anticipating guests' needs—like adjusting the room ambiance without prompting—and maintaining composure even during busy or unpredictable moments. Comfort with technology, especially scheduling software and payment systems, is essential, as this role involves multitasking between front desk duties and behind-the-scenes coordination with therapists and estheticians.
The Spa Receptionist is responsible not only for customer service but also for supporting sales by recommending appropriate treatments, packages, and retail products tailored to each guest. This person acts as a vital liaison between clients and service providers, ensuring that the entire visit runs smoothly from check-in to checkout. Organic Origins Spa offers a competitive salary with performance-based bonuses, reflecting its commitment to rewarding employees who contribute to the wellness and satisfaction of its clientele. This full-time or part-time position promises a supportive team environment, ongoing professional growth opportunities, and a workplace culture centered on care, integrity, and excellence.
Job Requirements
- High school diploma or GED
- 2+ years of front-of-house, hospitality, or spa reception experience preferred
- Excellent verbal and written communication skills
- Strong organizational skills
- Comfort with point-of-sale systems and scheduling software
- Sales-comfortable mindset
- Ability to manage multiple priorities under pressure
- Genuine interest in wellness and hospitality
Job Qualifications
- 2+ years of front-of-house, hospitality, or spa reception experience preferred
- Excellent verbal and written communication, with a warm and professional tone
- Strong organizational skills and the ability to manage multiple priorities without losing composure
- Comfort with point-of-sale systems, scheduling software, and Google Workspace suite (Docs, Sheets, Drive)
- A sales-comfortable mindset
- you understand that recommending the right service is part of taking care of the guest
- High school diploma or GED
- Genuine alignment with our mission, values, and standards of care
Job Duties
- Welcome every guest with warmth, eye contact, and an unhurried tone that sets the mood for their visit
- Manage the daily flow of appointments, check-ins, and checkouts with accuracy
- Book services and memberships, and confidently recommend treatments, packages, and retail products that fit each guest
- Answer phones and respond to inquiries with professionalism and personality
- Process payments, gift cards, and membership transactions
- Handle guest concerns calmly and resolve them with hospitality-first judgment
- Keep the reception area, retail displays, and common spaces guest-ready at all times
- Support the team behind the scenes: prepping intake forms, communicating with therapists and estheticians, and keeping the day on track
- Take on other responsibilities as the business grows
Job Location
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