Spa Manager

Avondale, AZ, USA|

Job Overview

Compensation

Salary

Range $41,200.00 - $55,600.00

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Professional Development

wellness programs

Job Description

Pacific Hospitality Group is a distinguished company recognized for its owner/operator approach that delivers a unique value proposition to investors as well as team members. As a family-focused organization, Pacific Hospitality Group is committed to long-term investment holds that foster sustainable growth opportunities and allow the company to nurture its business operations and develop its team members in meaningful ways. Driven by its vision to enrich people's lives through memorable experiences, community engagement, and honoring spiritual values, the group operates with an emphasis on integrity, compliance, and principled entrepreneurship. The company prioritizes customer focus, knowledge sharing, adaptability to change, humility, respect, and fulfillment in all its business practices, aiming to create lasting value and promote sustainable advancements within its expanding hospitality portfolio.

Pacific Hospitality Group is currently seeking a Spa Manager to join their pre-opening team for the new Denu Hotel & Spa, a luxury wellness concept designed to provide an exceptional spa experience rooted in holistic wellness and seasonal offerings. This opportunity presents a chance to build and influence a flagship spa from the ground up, shaping its identity, developing operational procedures, hiring and training staff, and securing vendor partnerships. The Spa Manager will oversee daily spa operations ensuring revenue growth, team excellence, and an outstanding guest journey that aligns with the brand’s luxury standards. They will be responsible for managing financial targets such as revenue, gross operating profit, and retail performance while fostering collaboration between spa services and other resort departments including Rooms and Food & Beverage. The role demands a dynamic leader capable of balancing a high-end guest experience with operational efficiency and financial discipline. Leading a high-performing team in a wellness environment, the Spa Manager will implement training programs, incentive plans, and maintain quality guest service standards to ensure top-tier satisfaction ratings. A core aspect of this role includes leveraging local ingredients and seasonal products to craft distinctive wellness treatments and guest packages that enhance the spa's positioning in the competitive luxury hospitality market. This position requires someone with strong industry knowledge, excellent interpersonal skills, and a passion for delivering a memorable spa experience that contributes to the overall success of the resort and its portfolio expansion.

Job Requirements

3-5+ years of leadership experience in spa, wellness center, or luxury hospitality
At least 2 years experience in a supervisory or manager role
Proven financial management skills including P&L responsibility
Ability to lead and develop high-performing guest service teams
Proficient with spa-related software and POS systems
Strong communication and interpersonal abilities
Willingness to work in a luxury hotel environment
Ability to manage multiple priorities effectively

Job Qualifications

3-5+ years of leadership experience in a spa, wellness center, or luxury hospitality environment
At least 2 years in a supervisory or manager role
Strong financial acumen managing P&L and meeting revenue and profit targets
Demonstrated success in building and leading teams in a guest-focused environment
Knowledge of spa software, POS systems, inventory control, and scheduling platforms
Excellent communication and interpersonal skills
Preferred experience in a luxury resort or hotel spa in a city location
Background as a licensed therapist or esthetician is a plus
Familiarity with market and luxury traveler expectations

Job Duties

Oversee daily spa operations including front desk, locker rooms, treatment rooms, relaxation areas, and fitness/wellness areas
Develop, implement, and maintain SOPs for all spa services, guest journeys, cleanliness, sanitation, and safety
Manage scheduling to balance therapist productivity, guest demand, and labor costs
Ensure all licenses, certifications, and inspections are current and compliant
Own the spa P&L including forecasting, budgeting, and achieving revenue and profit targets
Optimize treatment mix, pricing, and promotions based on demand and guest feedback
Drive retail strategy including product curation, merchandising, inventory, and shrink management
Analyze daily and weekly KPIs such as treatment utilization, revenue per treatment hour, payroll percentage, and cost of goods and promptly implement corrective actions
Curate unique wellness experiences using local and seasonal ingredients
Ensure consistent luxury service standards with personalized greetings and consultative treatment recommendations
Monitor guest feedback channels and implement action plans for high satisfaction scores
Partner with Marketing and Revenue teams to create promotional packages and content
Recruit, train, and develop a high-performing spa team including therapists and front desk staff
Implement ongoing training programs with vendor partners
Foster a culture of accountability and wellness with regular performance reviews and 1:1 meetings
Create and manage incentive programs for upselling, cross-selling, and retail performance
Collaborate with other resort departments to integrate spa offerings into group events and retreats
Coordinate with Engineering and Housekeeping to maintain spa facilities at luxury standards
Provide accurate information to Sales for proposals and VIP itineraries