Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Bonus opportunities
Job Description
Hard Rock Hotel and Casino Sacramento at Fire Mountain is a prominent entertainment and gaming establishment located in Northern California, well-known for providing a memorable experience that combines vibrant gaming action, premium dining, and live entertainment. The casino is part of the globally recognized Hard Rock brand, which blends music and hospitality to create a unique atmosphere for guests. The property offers guests a range of amenities, including a casino floor featuring various gaming options, music-themed décor, luxury hotel accommodations, and multiple food and beverage outlets, catering to diverse culinary preferences.
The establishment prides itself on delivering superior guest service and quality experiences that foster customer loyalty and repeat visits. The casino's culinary team plays a crucial role in crafting the dining experience that supports this vision, providing quality food and excellent service that complements the overall entertainment offering.
The position available is Food Outlet Supervisor, responsible for overseeing food preparation across all shifts for a designated food outlet within Hard Rock Hotel and Casino Sacramento at Fire Mountain. This role is vital in ensuring the delivery of high-quality food and exceptional guest satisfaction. The supervisor coordinates closely with front-of-house staff to ensure seamless service, helping to meet and exceed the casino’s food service goals.
In this role, the incumbent will create an inviting and dynamic atmosphere that encourages guests to choose the venue for their dining and gaming entertainment needs. They will actively build and maintain strong guest relations while mentoring team members to uphold superior guest service standards. The supervisor will be responsible for hiring, training, motivating, evaluating, and supervising staff to ensure that team members are well-equipped and supported in achieving both individual and departmental objectives.
Additionally, the supervisor will develop and maintain training and development procedures to uphold service quality and departmental standards. Keeping close attention to department budgets, food purchasing, food inventory, and staffing levels is essential to controlling costs and minimizing waste. They will monitor food preparation directly by assessing cooking techniques and tasting results to guarantee food consistency and quality aligned with hard Rock’s standards.
The role also involves contributing to menu development initiatives to ensure variety and maintain the highest food quality. The supervisor must enforce strict food storage protocols to comply with health regulations and guarantee food safety. They will serve as backup to the Room Chef when necessary and actively participate in meetings and follow-up activities to stay aligned with organizational priorities.
Candidates for this role should have a minimum of eight years of progressive food preparation experience or the equivalent combination of culinary education and experience, including supervisory responsibilities. They must obtain and maintain all necessary certifications and pass background and drug screenings. The successful candidate will demonstrate excellent communication skills, the ability to adapt to variable work schedules, and a dedication to delivering outstanding service. Knowledge of federal, state, and local regulations, kitchen operations, budgeting, and food quality control are essential.
This position offers an opportunity to join a prestigious hospitality environment that values employee growth and guest satisfaction. The casino also gives employment preference to members of the Enterprise Rancheria Tribe who meet the job requirements, reflecting a commitment to community involvement and diversity.
The establishment prides itself on delivering superior guest service and quality experiences that foster customer loyalty and repeat visits. The casino's culinary team plays a crucial role in crafting the dining experience that supports this vision, providing quality food and excellent service that complements the overall entertainment offering.
The position available is Food Outlet Supervisor, responsible for overseeing food preparation across all shifts for a designated food outlet within Hard Rock Hotel and Casino Sacramento at Fire Mountain. This role is vital in ensuring the delivery of high-quality food and exceptional guest satisfaction. The supervisor coordinates closely with front-of-house staff to ensure seamless service, helping to meet and exceed the casino’s food service goals.
In this role, the incumbent will create an inviting and dynamic atmosphere that encourages guests to choose the venue for their dining and gaming entertainment needs. They will actively build and maintain strong guest relations while mentoring team members to uphold superior guest service standards. The supervisor will be responsible for hiring, training, motivating, evaluating, and supervising staff to ensure that team members are well-equipped and supported in achieving both individual and departmental objectives.
Additionally, the supervisor will develop and maintain training and development procedures to uphold service quality and departmental standards. Keeping close attention to department budgets, food purchasing, food inventory, and staffing levels is essential to controlling costs and minimizing waste. They will monitor food preparation directly by assessing cooking techniques and tasting results to guarantee food consistency and quality aligned with hard Rock’s standards.
The role also involves contributing to menu development initiatives to ensure variety and maintain the highest food quality. The supervisor must enforce strict food storage protocols to comply with health regulations and guarantee food safety. They will serve as backup to the Room Chef when necessary and actively participate in meetings and follow-up activities to stay aligned with organizational priorities.
Candidates for this role should have a minimum of eight years of progressive food preparation experience or the equivalent combination of culinary education and experience, including supervisory responsibilities. They must obtain and maintain all necessary certifications and pass background and drug screenings. The successful candidate will demonstrate excellent communication skills, the ability to adapt to variable work schedules, and a dedication to delivering outstanding service. Knowledge of federal, state, and local regulations, kitchen operations, budgeting, and food quality control are essential.
This position offers an opportunity to join a prestigious hospitality environment that values employee growth and guest satisfaction. The casino also gives employment preference to members of the Enterprise Rancheria Tribe who meet the job requirements, reflecting a commitment to community involvement and diversity.
Job Requirements
- Must be at least 18 years of age
- must successfully pass background check
- must successfully pass drug screening
- must obtain and maintain all licenses and certifications per Federal, State, and Gaming/Lottery regulations
- must have a minimum of 8 years progressive food preparation experience or equivalent education and experience
- must have at least 1 year supervisory experience
- knowledge of food safety and sanitation practices
- ability to communicate effectively
- flexibility to work varying shifts
- must demonstrate professional appearance and behavior
Job Qualifications
- Minimum of 8 years progressive food preparation experience or culinary arts degree with 4 years progressive food preparation experience including 1 year supervisory experience
- must obtain and maintain all required licenses and certifications
- ability to communicate clearly and concisely both orally and in writing
- demonstrated organizational skills and budgeting experience
- knowledge of federal, state, and local laws and regulations
- knowledge of kitchen operations and food safety practices
- ability to monitor cash flow and asset security
- ability to supervise and mentor staff
- ability to review and comprehend recipes and documentation
- ability to work varying shifts flexibly
Job Duties
- Create an atmosphere that induces guests to choose Hard Rock Hotel and Casino Sacramento at Fire Mountain for gaming entertainment
- hire, train, motivate, evaluate and supervise staff to ensure effective team performance
- establish and maintain training and development procedures to uphold guest service standards
- maintain department objectives, standards, guidelines and budget to ensure proper management
- monitor food purchasing, staffing, preparation and inventory to control costs and waste
- observe cooking techniques and taste food to ensure quality and consistency
- assist in developing menu changes to ensure variety and quality
- monitor and advise on food storage for quality and health compliance
- assist Room Chef in other kitchen areas as needed
- attend and participate in meetings and complete assigned follow-up
- perform work regularly and predictably
- undertake other duties as assigned
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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