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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Exact $11.35
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Structured compensation
Medical insurance
Dental Insurance
Vision Insurance
Flexible spending account
Commuter Benefits
Referral Bonus Program
Career advancement opportunities
Employee recognition awards
employee dining discounts
Paid Time Off
Job Description
Gracious Hospitality Management is a distinguished name in the hospitality industry, celebrated for its commitment to exceptional service, innovation, and fostering a welcoming environment for both guests and team members. Renowned for managing award-winning dining experiences, the company is expanding its portfolio with one of its most ambitious projects yet: 550 Madison. This new venture is set to elevate dining in Midtown Manhattan, positioned within the iconic Sony Building, a landmark recognized for its architectural and cultural significance. 550 Madison is a multi-level, 15,000-square-foot culinary destination designed to offer guests diverse and immersive dining experiences. The project uniquely brings together... Show More
Job Requirements
- Must have high school diploma or equivalent
- Previous experience working as a sommelier or in a related hospitality role preferred
- Must be physically able to perform job duties including lifting and standing for long periods
- Ability to handle high-paced, high-pressure work environment
- Must be legally eligible to work in the United States
- Must be of legal age to serve alcohol
- Food Handler's Certification or ability to obtain
- Certification for responsible alcohol service or ability to obtain within 6 months
- Flexible availability including nights, weekends, and holidays
- Strong communication skills
- Must be able to work as part of a team
- Excellent customer service skills
Job Qualifications
- Must have the ability to read, speak, understand, follow written directions, and verbal instructions in English
- Must be reachable by email and able to communicate via phone as well
- Communicates information effectively and efficiently
- Excellent organizational skills and attention to detail
- Possesses a positive, results-oriented, team-player mentality
- Ability to perform job duties and responsibilities well and maintain professionalism and composure under pressure and in a high-paced and at times stressful environment
- Ability to under pressure and maintain professionalism when working under stress
- Knowledge of workplace safety procedures and local Department of Health standards
- Food Handler's Certification or the ability to obtain in accordance with federal, state, or local regulations and/or Company policy
- Able to work a flexible schedule in order to accommodate business levels (weekend, nights, and holiday availability required). We will endeavor to provide reasonable accommodations for sincerely held religious beliefs
- Must be of legal age to serve alcohol
- Certification for responsible alcohol service or ability to obtain within 6 months
- Familiarity with restaurant management software such as point of sales, reservations management, inventory management, Microsoft Office, and Google Workspace
- Ability to execute steps of service in adherence with company policy
- Excellent interpersonal and customer service skills
- Excellent communication with management and teammates
- WSET Level 3 or higher or CMS Certified Sommelier pin or higher preferred
Job Duties
- Provides exceptional service to every customer
- Recommends wines to customers based on price, personal taste, and food selection
- Oversees the serving and storage of wine and trains service team members on the wine selection
- Ensures wines are served in the correct glassware and at the proper temperature
- Demonstrates a friendly personality, strong knowledge of wine and spirits, and great interpersonal skills
- Possesses a strong understanding of regional wine laws, appellations, grape varieties, harvest times, elevation, climate, soil, and fermentation processes
- Has full knowledge of COTE wine and food menu items, enabling effective salesmanship that enhances both the business and customer experience
- Accurately takes and enters orders and communicates flow with servers, bartenders, and management
- Effectively uses point of sale systems and other restaurant technology to account for all sales
- Grills steak cuts to specification with elegance and finesse
- Handles customer complaints or issues with a positive attitude, notifying management whenever necessary
- Adheres to high standards of cleanliness, pre-bussing tables when possible
- Maintains all service tools including decanters, wine keys, and more
- Reports to each scheduled shift on time, in uniform, and ready to work
- Assists other stations or areas of the restaurant when requested by management
- Responsible for training new employees as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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