
Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Benefits
Dental Insurance
Health Insurance
401(k)
Paid training
Paid Time Off
Vision Insurance
Job Description
TP is a global, digital business services company dedicated to delivering advanced, digitally powered business solutions that help the world’s leading brands streamline their operations meaningfully and sustainably. With a workforce of more than 500,000 passionate and inspired individuals who speak over 300 languages, TP leverages its global scale and local presence to act as a force for good—supporting communities, clients, and the environment. The company prides itself on creating an inclusive and supportive work culture, emphasizing employee wellness, continuous learning, and professional growth.
The role of Social Media Content Moderator at TP offers an exciting opportunity to be part of this dynamic and impactful organization. Based onsite at the Port Saint Lucie, Florida location, this position involves moderating user-generated content across client platforms to uphold community guidelines and ensure a safe and positive social media environment. Moderators are responsible for reviewing graphic images, videos, and written content, classifying or eliminating any material that violates defined parameters. This frontline position provides a vital service in shaping the digital experiences of users around the world.
Candidates will find a highly collaborative and engaging work environment where no two days are the same. The company places strong value on growth and career advancement, as exemplified by TP’s Chief Client Officer who began her journey as an agent and ascended through the ranks. Moderators can expect to participate in ongoing training that keeps them equipped with up-to-date policies and improves their skills continually. This role combines high-tech tools and a high-touch approach, blending deep industry expertise with geographic knowledge to ensure effective service delivery. If you have a passion for social media, comfort with digital technology, and the desire to work in a fast-paced, impactful environment, this role provides excellent potential to develop your career while contributing meaningfully to a global leader in digital business services.
TP offers competitive wages, paid training, comprehensive benefits including medical, dental, vision, and 401k plans, paid time off, and employee wellness and engagement programs. Above all, TP is committed to fostering a workplace where employees feel valued, inspired, and supported, promoting both professional and personal well-being. This role is perfectly suited for those who are detail-oriented, resilient, open to feedback, and motivated to deliver excellence in customer and community engagement through social media moderation.
The role of Social Media Content Moderator at TP offers an exciting opportunity to be part of this dynamic and impactful organization. Based onsite at the Port Saint Lucie, Florida location, this position involves moderating user-generated content across client platforms to uphold community guidelines and ensure a safe and positive social media environment. Moderators are responsible for reviewing graphic images, videos, and written content, classifying or eliminating any material that violates defined parameters. This frontline position provides a vital service in shaping the digital experiences of users around the world.
Candidates will find a highly collaborative and engaging work environment where no two days are the same. The company places strong value on growth and career advancement, as exemplified by TP’s Chief Client Officer who began her journey as an agent and ascended through the ranks. Moderators can expect to participate in ongoing training that keeps them equipped with up-to-date policies and improves their skills continually. This role combines high-tech tools and a high-touch approach, blending deep industry expertise with geographic knowledge to ensure effective service delivery. If you have a passion for social media, comfort with digital technology, and the desire to work in a fast-paced, impactful environment, this role provides excellent potential to develop your career while contributing meaningfully to a global leader in digital business services.
TP offers competitive wages, paid training, comprehensive benefits including medical, dental, vision, and 401k plans, paid time off, and employee wellness and engagement programs. Above all, TP is committed to fostering a workplace where employees feel valued, inspired, and supported, promoting both professional and personal well-being. This role is perfectly suited for those who are detail-oriented, resilient, open to feedback, and motivated to deliver excellence in customer and community engagement through social media moderation.
Job Requirements
- High School Diploma or equivalent
- Minimum of 6 months of customer service experience
- Must be 18 years of age or older
- Ability to type at least 25 words per minute
- Comfortable with desktop computer systems and have general knowledge of Windows-based systems
- Ability to review and moderate sensitive content
- Reliable and consistent attendance
- Excellent communication skills
- Open-mindedness to evolving policies and procedures
Job Qualifications
- Experience navigating internet websites including social media, commercial websites, etc.
- Comfortability reviewing internet content that may be deemed inappropriate and/or contain explicit material
- Attention to detail
- High School Diploma or equivalent
- Minimum of 6 months of customer service experience
- Must be 18 years of age or older
- Ability to type at least 25 words per minute
- Comfortable with desktop computer systems and have general knowledge of Windows-based systems
- Customer service and/or sales experience preferred
- College degree preferred but not required
- Predictable and reliable attendance
Job Duties
- Review content to determine community guidelines are met while upholding a high standard of accuracy and quality
- Participate in frequent refresher training to always implement correct policies
- Comply with the performance indicators or parameters defined by the specific client's operation
- Review, classify and/or eliminate highly sensitive content, uploaded by users, according to the parameters defined by the client
- Investigate and resolve complex issues regarding content within agreed-upon turnaround times and standards of quality
- Comply with corporate confidentiality policies and the proper handling of customer information to guarantee the security of the information
- Participate in continuous training programs established by the company for optimal development in the role
- Comply with all orders, instructions, procedures related and complementary to the role
- Able to moderate traumatic, sensitive and potentially offensive content
- Provide trends and insights to develop improvements to the overall processes and provide recommendations for process, policy and product improvements
- Remain up to date on key workflow changes, operational guidelines, policy updates and Community Standards
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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