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Social Media Content Moderator French Bilingual- Onsite
Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Benefits
Dental Insurance
Health Insurance
401(k)
Paid training
Paid Time Off
Vision Insurance
Job Description
TP is a global, digital business services company dedicated to delivering advanced, digitally powered business solutions that help the world’s leading brands streamline their operations meaningfully and sustainably. With a workforce of more than 500,000 passionate and inspired individuals who speak over 300 languages, TP leverages its global scale and local presence to act as a force for good—supporting communities, clients, and the environment. The company prides itself on creating an inclusive and supportive work culture, emphasizing employee wellness, continuous learning, and professional growth.
The role of Social Media Content Moderator at TP offers an exciting opportunity ... Show More
The role of Social Media Content Moderator at TP offers an exciting opportunity ... Show More
Job Requirements
- High School Diploma or equivalent
- Minimum of 6 months of customer service experience
- Must be 18 years of age or older
- Ability to type at least 25 words per minute
- Comfortable with desktop computer systems and have general knowledge of Windows-based systems
- Ability to review and moderate sensitive content
- Reliable and consistent attendance
- Excellent communication skills
- Open-mindedness to evolving policies and procedures
Job Qualifications
- Experience navigating internet websites including social media, commercial websites, etc.
- Comfortability reviewing internet content that may be deemed inappropriate and/or contain explicit material
- Attention to detail
- High School Diploma or equivalent
- Minimum of 6 months of customer service experience
- Must be 18 years of age or older
- Ability to type at least 25 words per minute
- Comfortable with desktop computer systems and have general knowledge of Windows-based systems
- Customer service and/or sales experience preferred
- College degree preferred but not required
- Predictable and reliable attendance
Job Duties
- Review content to determine community guidelines are met while upholding a high standard of accuracy and quality
- Participate in frequent refresher training to always implement correct policies
- Comply with the performance indicators or parameters defined by the specific client's operation
- Review, classify and/or eliminate highly sensitive content, uploaded by users, according to the parameters defined by the client
- Investigate and resolve complex issues regarding content within agreed-upon turnaround times and standards of quality
- Comply with corporate confidentiality policies and the proper handling of customer information to guarantee the security of the information
- Participate in continuous training programs established by the company for optimal development in the role
- Comply with all orders, instructions, procedures related and complementary to the role
- Able to moderate traumatic, sensitive and potentially offensive content
- Provide trends and insights to develop improvements to the overall processes and provide recommendations for process, policy and product improvements
- Remain up to date on key workflow changes, operational guidelines, policy updates and Community Standards
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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