Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Medical
Dental
Vision
401k
Free games
Job Description
Dave & Buster's is a premier entertainment destination that uniquely combines dining, arcade games, and a vibrant sports bar under one roof. Renowned for delivering an exhilarating and family-friendly atmosphere, Dave & Buster's attracts guests of all ages seeking memorable experiences filled with fun, food, and social interaction. As a leader in the entertainment and hospitality industry, the company emphasizes innovation, guest satisfaction, and a welcoming environment that keeps visitors coming back for more. With numerous locations across the country, Dave & Buster's has built a reputation for consistently providing top-notch service and the latest entertainment options in an engaging setting.
The Social Bay Concierge role at Dave & Buster's is designed for individuals passionate about creating outstanding guest experiences in a lively and dynamic environment. This position is pivotal in ensuring that guests feel welcomed, informed, and entertained from the moment they arrive in the social bay areas, which are vibrant zones featuring an array of the latest games and activities. As a Social Bay Concierge, you will serve as the friendly face of the company, guiding guests through our entertainment options, taking orders, managing transactions accurately, and maintaining the ambiance that defines Dave & Buster's experience. The role requires a high level of enthusiasm, excellent communication skills, and the ability to multitask efficiently in a fast-paced setting.
This full-time or part-time role offers an exciting opportunity for candidates who thrive in interactive and social work environments. The Social Bay Concierge helps integrate the dining, gaming, and social experiences seamlessly, ensuring customer satisfaction and operational efficiency. Responsibilities include greeting guests, assisting with game selections and instructions, processing sales through the POS system, managing cash transactions, and maintaining cleanliness and organization within the social bay area. A key focus is also placed on adhering to safety and health protocols, including responsible alcohol service and strict sanitation guidelines.
Candidates must be at least 18 years old and possess proficiency in English to communicate effectively with guests and team members. Experience handling POS systems, cash management, and customer engagement is essential. Dave & Buster's values team players who contribute positively to the work atmosphere, help resolve guest concerns promptly, and actively participate in promotional activities to enhance sales and guest engagement. With a strong commitment to employee welfare, Dave & Buster's offers an attractive benefits package, including medical, dental, and vision coverage, 401K plans, and complimentary games, underlining the company's investment in its team members' well-being and professional growth. Joining Dave & Buster's as a Social Bay Concierge means becoming part of an energetic team dedicated to creating unforgettable moments and delivering exceptional service in a fast-paced entertainment environment.
The Social Bay Concierge role at Dave & Buster's is designed for individuals passionate about creating outstanding guest experiences in a lively and dynamic environment. This position is pivotal in ensuring that guests feel welcomed, informed, and entertained from the moment they arrive in the social bay areas, which are vibrant zones featuring an array of the latest games and activities. As a Social Bay Concierge, you will serve as the friendly face of the company, guiding guests through our entertainment options, taking orders, managing transactions accurately, and maintaining the ambiance that defines Dave & Buster's experience. The role requires a high level of enthusiasm, excellent communication skills, and the ability to multitask efficiently in a fast-paced setting.
This full-time or part-time role offers an exciting opportunity for candidates who thrive in interactive and social work environments. The Social Bay Concierge helps integrate the dining, gaming, and social experiences seamlessly, ensuring customer satisfaction and operational efficiency. Responsibilities include greeting guests, assisting with game selections and instructions, processing sales through the POS system, managing cash transactions, and maintaining cleanliness and organization within the social bay area. A key focus is also placed on adhering to safety and health protocols, including responsible alcohol service and strict sanitation guidelines.
Candidates must be at least 18 years old and possess proficiency in English to communicate effectively with guests and team members. Experience handling POS systems, cash management, and customer engagement is essential. Dave & Buster's values team players who contribute positively to the work atmosphere, help resolve guest concerns promptly, and actively participate in promotional activities to enhance sales and guest engagement. With a strong commitment to employee welfare, Dave & Buster's offers an attractive benefits package, including medical, dental, and vision coverage, 401K plans, and complimentary games, underlining the company's investment in its team members' well-being and professional growth. Joining Dave & Buster's as a Social Bay Concierge means becoming part of an energetic team dedicated to creating unforgettable moments and delivering exceptional service in a fast-paced entertainment environment.
Job Requirements
- must be at least 18 years of age
- ability to read and communicate effectively in English
- proficiency in operating POS systems
- experience handling cash and credit card transactions accurately
- ability to lift and carry up to 30 pounds
- ability to stand or walk for 100 percent of the shift
- ability to work days, nights, and/or weekends as business necessitates
- ability to operate in a noisy, fast-paced environment with potential distractions
Job Qualifications
- a talent for engaging with guests and generating excitement about the Dave & Buster's experience
- proficiency in operating POS systems, handling cash and credit card transactions accurately, and reconciling financials at shift end
- ability to read and communicate effectively in English
- must be at least 18 years of age
Job Duties
- deliver an unparalleled guest experience by seamlessly integrating food, drinks, and games in an environment designed for ultimate enjoyment
- keep immediate supervisor well-informed of any significant issues or unusual occurrences
- proactively address concerns or propose alternative solutions when necessary
- cultivate a warm and entertaining atmosphere for guests and team members
- adhere strictly to company sanitation protocols
- manage personal cash bank ensuring all financial transactions are precise by correctly using credit card machines, providing accurate change, and maintaining sufficient cash and coin
- follow all alcohol awareness procedures including preventing intoxication and handling intoxicated guests responsibly
- assess guest behavior and identify situations that require management attention
- greet newly arrived guests in the social bay area promptly and courteously
- assist guests with game selections and provide instructions as needed
- maintain a comprehensive understanding of all entertainment offerings and answer guest questions
- enter social bay-related orders into the POS system efficiently and accurately
- work swiftly and effectively adhering to efficiency principles
- assist with setup and breakdown of social bay areas for events or peak times
- help clean and reset social bay areas as required
- support other team members as needed or dictated by business demands
- be responsible for all sales processed through personal POS keys and complete designated opening and closing duties for the social bay area
- participate in all promotional activities and contests helping to boost sales and enhance brand visibility
- ensure ongoing guest satisfaction by checking in frequently, responding to needs promptly, and maintaining a tidy environment
- maintain a clean and organized social bay station ensuring proper setup and breakdown
- foster a positive working relationship with all team members to promote cooperation and productivity
- actively listen to guest requests and communicate effectively with guests verbally and via the POS system
- adhere to dress code requirements maintaining a neat, clean, and professional appearance at all times
- work days, nights, and/or weekends as business necessitates
- operate in a noisy, fast-paced environment with potential distractions
- read and write notes
- lift and carry up to 30 pounds
- move throughout the facility and stand for extended periods
- walk or stand for 100 percent of the shift
- frequently reach, bend, and stoop
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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