Site Coordinator, Climate Pledge Arena

Renton, WA, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Hourly

Range $30.00 - $32.00

Work Schedule

Day Shifts

Weekend Shifts

Benefits

weekly pay

Training and development opportunities

Employee Discounts

Flexible work schedules

Health Insurance

Dental Insurance

Vision Insurance

401(k) with Company Match

Paid vacation days and holidays

Paid parental bonding leave

Employee assistance program

tuition or professional certification reimbursement

Job Description

Delaware North is a global leader in hospitality and food service management, renowned for operating in iconic venues and delivering exceptional guest experiences. At Climate Pledge Arena in Seattle, Washington, Delaware North Sportservice manages food and beverage services in a cutting-edge, sustainable environment. Climate Pledge Arena is home to the NHL’s Seattle Kraken, WNBA’s Seattle Storm, and hosts a wide range of premier live music and entertainment events. This 740,000-square-foot facility is notable for being the world’s first net zero-certified arena, powered entirely by renewable energy. Delaware North is deeply committed to sustainability, innovation, and community, as reflected in its operations and service offerings at the arena. With a legacy spanning over 100 years as a family-owned company, Delaware North offers a diverse range of career opportunities and fosters an inclusive workplace culture where all employees are valued and supported.

The role of Site Coordinator at Delaware North Sportservice at Climate Pledge Arena is a vital position responsible for managing the administrative and onboarding functions within the team. This role offers flexibility with full-time and part-time employment options and competitive pay ranging from $30.00 to $32.00 per hour. The Site Coordinator will be integral to scheduling concession associates, coordinating with nonprofit and union staff, and maintaining smooth operational workflows during events. This position demands strong organizational skills, attention to detail, and the ability to multitask effectively in a fast-paced, dynamic environment. The Site Coordinator acts as a communication hub, managing phone calls, emails, and messages to ensure all associates are informed and supported. Additionally, individuals in this role provide critical supervision and training of new staff members on concession procedures, safety standards, and customer service expectations. Flexibility, rapid problem-solving, and a positive relationship-building mindset are essential attributes for success in this role.

At Delaware North, team members are more than employees—they are part of a global legacy. The company places a strong emphasis on career development, offering training, tuition reimbursement, and various certification programs. Benefits extend beyond wages to include health, dental, and vision insurance, among others. Team members also enjoy employee discounts, flexible scheduling, and a supportive workplace culture. The Site Coordinator position is suited for candidates with administrative experience who are passionate about helping deliver exceptional experiences to guests in a leading sports and entertainment venue. This role combines operational coordination with leadership and communication responsibilities, offering a rewarding career path in hospitality management.

Job Requirements

Must be at least 21 years of age
Minimum of 2 years experience in administrative or office position
Experience with office administrative procedures
Proficient in use and operation of standard office equipment
Previous experience with computer software applications in word processing, spreadsheets, database, and presentation software
Ability to communicate clearly and effectively in both verbal and written communication
High level of interpersonal skills to handle sensitive and confidential situations
Excellent organizational skills
Attention to detail in composing, typing, and proofing materials, establishing priorities, and meeting deadlines
Ability to prioritize and handle multiple tasks simultaneously
Basic math skills including addition, subtraction, multiplication, division, fractions, and percentages

Job Qualifications

Minimum of 2 years experience in administrative or office position
Experience with office administrative procedures
Proficient in use and operation of standard office equipment
Previous experience with computer software applications in word processing, spreadsheets, database, and presentation software such as Word, Excel, and PowerPoint
Ability to communicate clearly and effectively in both verbal and written communication
High level of interpersonal skills to handle sensitive and confidential situations
Excellent organizational skills
Attention to detail in composing, typing, and proofing materials, establishing priorities, and meeting deadlines
Ability to prioritize and handle multiple tasks simultaneously
Basic math skills including addition, subtraction, multiplication, division, fractions, and percentages

Job Duties

Schedule all concession associates to work in assigned areas
Work closely with NPO Coordinator ensuring adequate coverage, with a mix of nonprofit and union employees, during all events and adjusting schedules as necessary
Maintain positive relationships with all associates
Perform administrative duties to field all phone calls, text messages, emails, oral and written correspondence with associates
Check-in all associates and ensure proper uniform is present on event days
Quickly resolve any operational issues or emergencies that may arise during the start of events, demonstrating flexibility and adaptability in a fast-paced environment
Help management train new staff members on concession procedures, safety protocols and customer service standards
Provide ongoing supervision and support to ensure adherence to policies and procedures
Ensures all company policies are followed by associates
May assist Sportservice Management staff with general and department specific orientations and training sessions
Perform other tasks as assigned by management