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shift supervisor - Store# 13389, 360 & CAMP WISDOM

Job Overview

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Employment Type

Full-time
Part-time
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Work Schedule

Flexible
Weekend Shifts
Night Shifts
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Paid parental leave
Paid vacation
Sick Time
short-term disability
long-term disability
401(k) retirement plan with employer match
Discounted company stock program
Stock equity program
Tuition coverage for bachelor’s degree
Financial well-being tools
backup care

Job Description

Starbucks Coffee Company is a globally recognized leader in the coffeehouse industry, renowned for crafting the world's finest coffee while creating meaningful and memorable customer experiences. With thousands of locations worldwide, Starbucks has built a reputation for not only quality beverages but also fostering community and connection in warm, welcoming environments. As a company deeply invested in the personal and professional growth of its partners (employees), Starbucks offers extensive development opportunities and industry-leading benefits. The culture emphasizes inclusion, diversity, and equity, ensuring all partners thrive in a supportive workplace.

The role of a shift supervisor at Starbucks is pivotal in maintaining the store's standards and creating a vibrant atmosphere where each customer feels valued and appreciated. This position combines leadership with hands-on operational involvement, requiring an individual who can coach and motivate a team, ensuring that every shift runs smoothly while delivering outstanding coffee and exceptional customer service. Shift supervisors act as role models, demonstrating Starbucks’ core values through their craft and conduct.

In this capacity, you will lead with both craft and heart, fostering an environment where your community can gather, relax, and connect over a cup of coffee. The role involves managing daily store operations, upholding safety and sanitation standards, coaching partners, and providing support during busy periods. The shift supervisor is instrumental in empowering team members to deliver quality beverages and food items that meet Starbucks’ exacting recipes or customized customer preferences, including adjustments to drink temperature, ingredient quantities, and substitutions.

This position requires flexibility in working hours, including early mornings, evenings, weekends, nights, and holidays, reflecting the dynamic nature of the retail coffee industry. The role also entails cash handling and ensuring compliance with store policies and safety protocols. As a shift supervisor, you will delegate workload efficiently, coordinate tasks among multiple team members, and maintain high levels of organization and communication.

Starbucks partners benefit from a comprehensive benefits package that supports health, education, financial well-being, and work-life balance. These benefits include medical, dental, and vision insurance; life insurance; short-term and long-term disability coverage; paid parental leave; paid vacation and sick time accrual; retirement plans with employer matching; stock purchase plans; and an equity program. Moreover, Starbucks invests in educational opportunities through programs like the Starbucks College Achievement Plan, offering full tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program.

By joining Starbucks as a shift supervisor, you become part of a company that values your growth journey and supports you every step of the way with developmental experiences and benefits tailored to your needs. This position is suitable for individuals who thrive in fast-paced environments, enjoy leading teams, and are passionate about delivering outstanding customer experiences while contributing positively to their community and workplace. Starbucks Coffee Company is an equal opportunity employer committed to diversity, inclusion, and accessibility. The company also offers reasonable accommodations to job applicants with disabilities to ensure equal employment opportunities for all.

Job Requirements

  • Maintain regular and consistent attendance and punctuality
  • ability to work flexible hours including early mornings, evenings, weekends, nights, or holidays
  • comply with store operating policies and standards including quality beverage and food preparation and cash handling
  • at least six months experience in customer interaction roles
  • at least six months experience in task delegation or team coordination
  • ability to prepare and coach food and beverage preparation to standard or customized recipes

Job Qualifications

  • Six months experience in customer-facing roles
  • experience delegating tasks or coordinating teams of two or more employees
  • effective oral communication skills
  • knowledge of retail environments
  • strong interpersonal and team collaboration skills
  • ability to build relationships
  • ability to direct the work of others
  • quick learner

Job Duties

  • Lead store shifts ensuring operational excellence and customer satisfaction
  • delegate and coordinate tasks among team members
  • coach and develop partners to meet quality standards
  • prepare and supervise preparation of food and beverages using standard and customized recipes
  • maintain store safety, security, and compliance with policies
  • handle cash and manage transactions accurately
  • promote a welcoming and inclusive environment for customers and partners

Job Criteria

Experience

Mid Level (3-7 years)


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