Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $19.30
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401(k) retirement plan
employee discount
Vacation Time
Sick Time
Job Description
Gopuff is a fast-growing digital delivery service that operates as a convenient on-demand platform for everyday essentials, including snacks, beverages, and household items. Founded to reshape retail and provide rapid delivery, Gopuff has become a household name known for its commitment to customer satisfaction, innovative approach, and reliable service. The company partners with various brands and operates local facilities to ensure quick availability and delivery, serving customers day and night, rain or shine. Gopuff's dynamic culture encourages innovation, teamwork, and dedication to excellence, making it an exciting workplace for motivated individuals who want to make an impact in the retail and delivery industries.
The Shift Supervisor role within Gopuff's Starbucks Operations team is a crucial position responsible for maintaining high standards of service and efficiency during scheduled shifts. This role reports directly to the Site Leader and plays an essential part in overseeing daily store operations, ensuring order accuracy, and providing timely delivery to customers. As a core team member, the Shift Supervisor is responsible for deploying baristas and delegating tasks, creating and maintaining the iconic Starbucks Experience within the Gopuff environment. The supervisor acts as a leader and role model, upholding both Starbucks and Gopuff standards with integrity and professionalism.
Day-to-day responsibilities include managing the shift team during high volume periods, communicating effectively with managers and team members, assisting with new employee training, and providing clear feedback to improve performance and operational excellence. The position also requires the ability to keep calm under pressure, anticipate customer and store needs, and contribute positively to the team morale and work environment. Additionally, the Shift Supervisor oversees opening and closing store duties, monitors attendance and punctuality, and ensures compliance with health, safety, and sanitation guidelines. The position's working hours may include early mornings, evenings, weekends, and holidays, reflecting the company's commitment to convenience for both customers and employees.
Preferred candidates will have at least one year of leadership experience in retail, grocery, military, or restaurant settings, with an extra preference for those with cafe leadership experience and Starbucks or similar fast-paced cafe backgrounds. Certification such as ServeSafe is highly valued. Candidates should be adaptable, demonstrating a welcoming attitude, strong teamwork and independent work capabilities, attention to detail, and a focus on delivering quality products consistently.
Gopuff offers competitive compensation determined by geographic market conditions, with example rates such as $19.30 per hour in Philadelphia, PA. The role includes benefits such as medical, dental, and vision insurance for full-time employees, a 401(k) retirement savings plan, employee discounts, vacation and sick time, and employee assistance programs. By joining Gopuff's Starbucks Operations team as a Shift Supervisor, individuals will become part of a forward-thinking company with a mission to bring convenience, predictability, and excellent service to an unpredictable world, helping to shape the future of retail delivery and customer experience.
The Shift Supervisor role within Gopuff's Starbucks Operations team is a crucial position responsible for maintaining high standards of service and efficiency during scheduled shifts. This role reports directly to the Site Leader and plays an essential part in overseeing daily store operations, ensuring order accuracy, and providing timely delivery to customers. As a core team member, the Shift Supervisor is responsible for deploying baristas and delegating tasks, creating and maintaining the iconic Starbucks Experience within the Gopuff environment. The supervisor acts as a leader and role model, upholding both Starbucks and Gopuff standards with integrity and professionalism.
Day-to-day responsibilities include managing the shift team during high volume periods, communicating effectively with managers and team members, assisting with new employee training, and providing clear feedback to improve performance and operational excellence. The position also requires the ability to keep calm under pressure, anticipate customer and store needs, and contribute positively to the team morale and work environment. Additionally, the Shift Supervisor oversees opening and closing store duties, monitors attendance and punctuality, and ensures compliance with health, safety, and sanitation guidelines. The position's working hours may include early mornings, evenings, weekends, and holidays, reflecting the company's commitment to convenience for both customers and employees.
Preferred candidates will have at least one year of leadership experience in retail, grocery, military, or restaurant settings, with an extra preference for those with cafe leadership experience and Starbucks or similar fast-paced cafe backgrounds. Certification such as ServeSafe is highly valued. Candidates should be adaptable, demonstrating a welcoming attitude, strong teamwork and independent work capabilities, attention to detail, and a focus on delivering quality products consistently.
Gopuff offers competitive compensation determined by geographic market conditions, with example rates such as $19.30 per hour in Philadelphia, PA. The role includes benefits such as medical, dental, and vision insurance for full-time employees, a 401(k) retirement savings plan, employee discounts, vacation and sick time, and employee assistance programs. By joining Gopuff's Starbucks Operations team as a Shift Supervisor, individuals will become part of a forward-thinking company with a mission to bring convenience, predictability, and excellent service to an unpredictable world, helping to shape the future of retail delivery and customer experience.
Job Requirements
- High school diploma or equivalent
- 1 plus years of leadership experience in retail, grocery, military, restaurant or equivalent experience
- Willingness to work early mornings, evenings, weekends, and holidays
- Ability to stay calm and handle high-pressure situations
- Strong communication skills
- Ability to train and coach team members
- Reliable attendance and punctuality
Job Qualifications
- 1 plus years of leadership experience in retail, grocery, military, restaurant or equivalent experience
- 1 year of leadership in a cafe preferred
- ServeSafe Certification highly preferred
- Starbucks or other fast-paced cafe experience preferred
- Ability to work with fluid schedules
- Welcoming and helpful attitude toward new team members
- Learn and adapt to current technology needs
- Work both independently and with a team
- Focus on quality and take pride in your work
- Attention to detail and follow a multi-step processes
Job Duties
- Act with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks and Gopuff
- Maintain a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team
- Anticipate customer and store needs by constantly evaluating environment for cues
- Communicate information to manager so that the team can respond as necessary to create a great working environment during each shift
- Assist with new employee training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed
- Provide feedback to manager on employee performance during shift
- Create a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to baristas on shift to ensure operational excellence and to improve performance
- Develop positive relationships with shift team by understanding and addressing individual motivation, needs and concerns
- Execute store operations during scheduled shifts
- Organize opening and closing duties as assigned
- Maintain regular and consistent attendance and punctuality
- Provide quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards
- Follow health, safety and sanitation guidelines for all products
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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