Job Overview
Employment Type
Full-time
Work Schedule
Day Shifts
Fixed Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Employee assistance program
Career development opportunities
Job Description
Onvo operates as a comprehensive network of travel plazas, restaurants, and hotels with multiple locations spread across Pennsylvania and New York. This expansive presence makes Onvo a notable player in the hospitality and travel service industry in the Northeastern United States. The company is dedicated to providing travelers with convenient access to quality food, clean and welcoming accommodations, and essential travel amenities. Onvo stands out for its commitment to customer satisfaction and operational excellence across its varied locations. The business primarily caters to travelers and commuters, delivering dependable service in a fast-paced environment that combines the elements of restaurant management, lodging, and retail-oriented travel services.
The Shift Supervisor position at Onvo is an exciting opportunity for individuals passionate about hospitality and leadership in a dynamic setting. This role is pivotal in maintaining smooth daily restaurant operations while upholding high standards of customer service and operational compliance. The Shift Supervisor works closely under the guidance of the General Manager or Assistant Manager, aiding in the oversight of restaurant inventory, cash control, presentation, and staff management. This leadership role requires a strategic approach to training and developing teams to deliver consistently outstanding customer experiences.
An ideal candidate for the Shift Supervisor will embody an entrepreneurial and sales-minded spirit, fostering a culture that promotes the Onvo brand and its values. The role demands ensuring the restaurant environment remains attractive, safe, and compliant with all health and safety regulations. The Shift Supervisor must be adept at managing food safety standards, enforcing rigorous cleaning protocols, and ensuring effective labor and inventory management. Part of the responsibility includes overseeing cash controls with precision to safeguard the company’s assets.
The supervision role is not just operational but also motivational—encouraging teamwork and creating an energized workplace atmosphere where employees are encouraged to excel and innovate. With hands-on involvement in daily operational tasks, the Shift Supervisor has a direct impact on customer satisfaction and achieving sales goals. This in-person role demands a proactive leader who is detail-oriented, responsive to customer feedback, and capable of sustaining an environment of continuous improvement and safety.
From a broader perspective, the role aligns with the company’s equal employment opportunity policies, emphasizing fairness, respect, and nondiscrimination in hiring and workplace practices. Onvo’s employment environment supports diversity and inclusivity, ensuring opportunities are available to all qualified candidates regardless of various legally protected characteristics. Candidates working as Shift Supervisors will find themselves part of a firm committed to ethical employment standards and employee respect.
Overall, this position offers a meaningful career path for those seeking to develop restaurant management skills within a growing company that values quality, safety, and superior customer service. It is especially suited for candidates ready to thrive in the vibrant hospitality industry and take on challenges that require both leadership and operational expertise.
The Shift Supervisor position at Onvo is an exciting opportunity for individuals passionate about hospitality and leadership in a dynamic setting. This role is pivotal in maintaining smooth daily restaurant operations while upholding high standards of customer service and operational compliance. The Shift Supervisor works closely under the guidance of the General Manager or Assistant Manager, aiding in the oversight of restaurant inventory, cash control, presentation, and staff management. This leadership role requires a strategic approach to training and developing teams to deliver consistently outstanding customer experiences.
An ideal candidate for the Shift Supervisor will embody an entrepreneurial and sales-minded spirit, fostering a culture that promotes the Onvo brand and its values. The role demands ensuring the restaurant environment remains attractive, safe, and compliant with all health and safety regulations. The Shift Supervisor must be adept at managing food safety standards, enforcing rigorous cleaning protocols, and ensuring effective labor and inventory management. Part of the responsibility includes overseeing cash controls with precision to safeguard the company’s assets.
The supervision role is not just operational but also motivational—encouraging teamwork and creating an energized workplace atmosphere where employees are encouraged to excel and innovate. With hands-on involvement in daily operational tasks, the Shift Supervisor has a direct impact on customer satisfaction and achieving sales goals. This in-person role demands a proactive leader who is detail-oriented, responsive to customer feedback, and capable of sustaining an environment of continuous improvement and safety.
From a broader perspective, the role aligns with the company’s equal employment opportunity policies, emphasizing fairness, respect, and nondiscrimination in hiring and workplace practices. Onvo’s employment environment supports diversity and inclusivity, ensuring opportunities are available to all qualified candidates regardless of various legally protected characteristics. Candidates working as Shift Supervisors will find themselves part of a firm committed to ethical employment standards and employee respect.
Overall, this position offers a meaningful career path for those seeking to develop restaurant management skills within a growing company that values quality, safety, and superior customer service. It is especially suited for candidates ready to thrive in the vibrant hospitality industry and take on challenges that require both leadership and operational expertise.
Job Requirements
- high school diploma or equivalent
- previous experience in restaurant or hospitality industry
- ability to work flexible hours including nights weekends and holidays
- strong leadership and team-building skills
- knowledge of health safety and sanitation regulations
- ability to handle cash and credit transactions accurately
- effective communication skills
- reliable and punctual
- physical ability to stand for extended periods and perform cleaning tasks
- willingness to work in a fast-paced environment
Job Qualifications
- high school diploma or equivalent
- previous restaurant or hospitality experience preferred
- ability to lead and motivate a team
- strong communication and interpersonal skills
- knowledge of food safety and sanitation standards
- experience with inventory and cash management
- customer service oriented
- ability to maintain a clean safe and organized work environment
- basic computer skills for daily paperwork
- problem-solving and conflict resolution skills
Job Duties
- assures a pleasant shopping experience for all customers responds to customer complaints and solicits customer feedback and input
- regularly coaches team to provide and maintain a consistent high level of customer service
- maintains a facility that is consistently inspection ready in all areas including food preparation restrooms and all guest contact areas
- complies and maintains all Department of Health internal company and brand inspection standards follows daily Onvo Safety Inspection Emergency Response Protocols to quickly recognize and remove potential safety hazards
- enforces sanitary practices for food handling general cleanliness and maintenance of kitchen and dining areas
- ensures compliance with operational standards company policies federal state local laws and ordinances
- responsible for establishing consistent high quality of food preparation and service while maintaining a professional restaurant image
- assists the GM AM to ensure that the restaurant has a well trained staff to meet and exceed operational standards
- maintains inventories and store appearance under direction of GM AM
- treats inventory as if it is cash all inventory variances researched discussed and reported to GM as early as possible
- makes sure all storage areas are clean and products are well organized and labeled with the date received
- assists the GM AM to ensure all shifts are covered and properly staffed coordinates daily assignments and activities of associates based on sales
- assures proper execution of all cash management activities including accurate cash handling credit card processing and safety procedures
- reports any unexplained cash shortage over 5 dollars to GM or District Manager
- strives to be the best in the brand
- keeps restaurant in compliance with all brand standards
- maintains and ensures a safe clean work environment
- passes all internal operations training and paperwork audit
- ensures all brand sponsored inspections are at or above brand standards
- provides superior customer service to all guests
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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