Shift Supervisor

KFC Corporation is a globally recognized leader in the quick-service restaurant industry, famed for its iconic fried chicken and fast, friendly service. The company operates thousands of restaurants worldwide and continues to grow by focusing on delivering an exceptional customer experience while maintaining high standards of food quality, safety, and operational excellence. KFC is committed to fostering a diverse and inclusive workplace where employees at all levels can thrive and develop their careers.

This particular opportunity for a Shift Supervisor is based at a Tasty Chick'n restaurant located at 948 Mason Avenue, Daytona Beach, FL. The position falls under the Operations department and reports directly to the General Manager. It is a non-exempt role, offering hands-on leadership and supervisory experience within a fast-paced restaurant environment. The Shift Supervisor plays a critical role in ensuring that production targets are met in alignment with the restaurant's brand vision and mission, while exemplifying the company’s guiding values.

The Shift Supervisor is responsible for overseeing daily shift operations to ensure compliance with company standards across customer service, food safety, facilities maintenance, and financial accountability. This role requires a dynamic leader who can build and coach a high-performing team, drive a culture centered on customer satisfaction, and assist in managing sales and profitability. The Shift Supervisor works closely with the General Manager to train, coach, and support employees to achieve key results in the areas of People, Customer, Sales, and Profit.

A key component of the role involves developing A+ talent by employing Tasty Chick'n's tools and processes, executing performance management strategies to hold employees accountable while setting them up for long-term success. The Shift Supervisor aids in resolving employee relations issues while ensuring legal compliance.

On the customer service front, this position is expected to work varied schedules including opening, lunch, dinner, overnight, and weekend shifts to ensure consistent oversight. They serve as a role model in addressing serious customer concerns and hold the service team accountable for operational procedures through company systems. Inventory management and food safety are monitored through direct observation during shifts to maintain the highest standards.

The role also encompasses partnering with the General Manager to implement marketing initiatives and meet sales projections. Profitability is maintained through continual analysis of inventory and controllable costs with corrective actions taken as needed. Compliance with federal, state, and local regulations is closely supervised to uphold operational integrity.

Candidates for this role ideally possess ServSafe certification or equivalent food safety credentials, with a minimum of one year experience in restaurant operations or food service management. Proven supervisory experience, skills in training and developing employees, and familiarity with POS systems and inventory management software are essential. The ideal Shift Supervisor is a continuous learner, adaptable to change, and exhibits strong leadership qualities including conflict resolution, time management, and attention to detail.

Physically, the role requires the ability to stand for long periods, lift varying weights, and handle computer-based tasks efficiently. The work environment is safe but includes standard kitchen and office hazards such as electrical currents and exposure to cleaning chemicals.

KFC Corporation is an equal opportunity employer, committed to diversity and inclusion in the workplace. Employment offers may be contingent upon background checks and proof of eligibility. While positions are available at both corporate and franchised locations, franchisee employees operate independently and establish their own wage and benefit structures.