Job Overview
Compensation
Hourly
Range $19.69 - $24.07
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Holiday pay
meal benefits
transportation benefits
401(k) retirement plan
Life insurance
Tuition Reimbursement
Employee assistance program
training and career growth opportunities
Referral program
Job Description
HMSHost is a renowned global hospitality company committed to delivering exceptional service and outstanding experiences for travelers worldwide. Specializing in food and beverage management at airports, travel plazas, and other travel venues, HMSHost offers an unmatched combination of size, resources, and career development opportunities that empower employees to reach their full potential. With a culture deeply rooted in engagement, appreciation, inclusivity, and caring, HMSHost is dedicated to fostering a supportive work environment where associates are encouraged to be the best version of themselves.
HMSHost believes in competitive wages, robust benefits, and recognition programs that celebrate the hard work and success of its team members. The company values positive energy, a passion for serving others, and a willingness to thrive in fast-paced, dynamic settings. As a manager-coach at HMSHost, employees play an integral role in guiding and inspiring their teams to deliver excellent service while maintaining a fun and motivating workplace.
The role of Manager I at HMSHost is designed to assist branch management in effectively executing quick-service restaurant (QSR) or similar restaurant operations. This position is pivotal to ensuring the restaurant is clean, adequately staffed, and operationally ready at all times. The Manager I follows company policies and procedures to make key management decisions and supports the leadership team with tactical execution of daily restaurant functions.
Managers at this level take on responsibilities such as completing opening, daily, and closing procedures, supervising associates across multiple units or points of sale, and participating in staffing decisions including hiring and terminations. They also play a crucial role in scheduling, ensuring that all shifts are staffed appropriately and that employees take mandated rest breaks. Visual presentation of the restaurant, equipment maintenance, cash handling, and adherence to wellness and safety protocols are all part of the Manager I’s duties.
Operating within a non-exempt Fair Labor Standards Act classification, this role typically reports directly to a General Manager, Director of Operations, or a multi-unit Food & Beverage Manager II. The position requires flexibility in scheduling, with the need to cover openings, busy meal periods, and closings to manage team activities and maintain operational excellence. This varied schedule ensures comprehensive oversight of restaurant operations across different shifts and business conditions.
The ideal candidate for the Manager I position must bring a minimum of two years’ experience in food and beverage, including cash handling and customer service, alongside at least six months of supervisory or leadership experience in a restaurant or production kitchen. Strong communication skills to interpret and deliver instructions, policy information, and customer interactions are essential. Candidates must also have a committed understanding of compliance with federal, state, and local health and safety standards, including HACCP protocols.
HMSHost offers a competitive pay scale for the position, ranging from $19.69 to $24.07 per hour, reflecting the importance of the managerial role within its operational ecosystem. The comprehensive benefits package includes health, dental, and vision insurance, generous paid time off, holiday pay, meal and transportation benefits, a 401(k) retirement plan with company match, company-paid life insurance, tuition reimbursement, employee assistance programs, career growth opportunities, and a referral program with bonuses.
By joining HMSHost as a Manager I, individuals become part of a vibrant, inclusive company that values reliability, integrity, and teamwork. The company’s mission is to ensure everyone feels great at work and that travelers experience exceptional hospitality during their journeys. If you thrive on leadership, enjoy problem-solving, and are passionate about service excellence, HMSHost offers an exciting career path with ample opportunity for learning and advancement while having fun at work.
HMSHost believes in competitive wages, robust benefits, and recognition programs that celebrate the hard work and success of its team members. The company values positive energy, a passion for serving others, and a willingness to thrive in fast-paced, dynamic settings. As a manager-coach at HMSHost, employees play an integral role in guiding and inspiring their teams to deliver excellent service while maintaining a fun and motivating workplace.
The role of Manager I at HMSHost is designed to assist branch management in effectively executing quick-service restaurant (QSR) or similar restaurant operations. This position is pivotal to ensuring the restaurant is clean, adequately staffed, and operationally ready at all times. The Manager I follows company policies and procedures to make key management decisions and supports the leadership team with tactical execution of daily restaurant functions.
Managers at this level take on responsibilities such as completing opening, daily, and closing procedures, supervising associates across multiple units or points of sale, and participating in staffing decisions including hiring and terminations. They also play a crucial role in scheduling, ensuring that all shifts are staffed appropriately and that employees take mandated rest breaks. Visual presentation of the restaurant, equipment maintenance, cash handling, and adherence to wellness and safety protocols are all part of the Manager I’s duties.
Operating within a non-exempt Fair Labor Standards Act classification, this role typically reports directly to a General Manager, Director of Operations, or a multi-unit Food & Beverage Manager II. The position requires flexibility in scheduling, with the need to cover openings, busy meal periods, and closings to manage team activities and maintain operational excellence. This varied schedule ensures comprehensive oversight of restaurant operations across different shifts and business conditions.
The ideal candidate for the Manager I position must bring a minimum of two years’ experience in food and beverage, including cash handling and customer service, alongside at least six months of supervisory or leadership experience in a restaurant or production kitchen. Strong communication skills to interpret and deliver instructions, policy information, and customer interactions are essential. Candidates must also have a committed understanding of compliance with federal, state, and local health and safety standards, including HACCP protocols.
HMSHost offers a competitive pay scale for the position, ranging from $19.69 to $24.07 per hour, reflecting the importance of the managerial role within its operational ecosystem. The comprehensive benefits package includes health, dental, and vision insurance, generous paid time off, holiday pay, meal and transportation benefits, a 401(k) retirement plan with company match, company-paid life insurance, tuition reimbursement, employee assistance programs, career growth opportunities, and a referral program with bonuses.
By joining HMSHost as a Manager I, individuals become part of a vibrant, inclusive company that values reliability, integrity, and teamwork. The company’s mission is to ensure everyone feels great at work and that travelers experience exceptional hospitality during their journeys. If you thrive on leadership, enjoy problem-solving, and are passionate about service excellence, HMSHost offers an exciting career path with ample opportunity for learning and advancement while having fun at work.
Job Requirements
- Ability to work shifts during various operating days and hours each week
- Ability to work during opening, busy day parts, and closing shifts to monitor associates
- Knowledge of all applicable federal, state, and local sanitary, safety, and health standards
- Knowledge of all procedures and protocols to comply with HACCP standards
- Minimum 2 years food and beverage experience
- Minimum 6 months supervisory or lead experience
- Ability to communicate effectively in English
Job Qualifications
- Requires a minimum of 2 years food and beverage experience
- Requires a minimum of 6 months supervisory or lead experience in a restaurant or production kitchen
- Requires the ability to speak, read and comprehend instructions, short correspondence, and policy documents
- Requires the ability to converse comfortably with customers
- Knowledge of federal, state, and local sanitary, safety, and health standards
- Knowledge of procedures and protocols to comply with HACCP standards
Job Duties
- Completes opening, daily and closing procedures/checklists in accordance with company policies/procedures
- Assists the AGM/GM in managing by supervising day-to-day activities of associates within a defined individual or group of restaurants or points-of-sale
- Participates in the interview process, provides input in hiring, recommends termination, advancement, promotion or any other status change to the GM for associates within the unit
- Assigns work tasks and activities, participates in preparing schedules, and ensures that all shifts are covered
- Actively ensures all associates take all mandated rest breaks and meal periods
- Ensures display areas are appropriately clean, stocked, and visually appealing
- Ensures all equipment is in good working order
- Operates cash register and voids transactions as needed while following all HMSHost cash handling policies and procedures, and maintains proper security of cash at all times
- Monitors compliance with wellness and safety procedures and guidelines, builds awareness about wellness and safety, and reports any safety concerns to the GM
- Understands and performs all Health and Safety activities as specified in the Manager’s Guide to Associate Health and Safety
- Places orders for individual units, receives goods, processes invoices
- Ensures that the company has most current contact information for all associates working in the restaurant
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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