Shift Manager I

HMSHost is a global hospitality company dedicated to providing outstanding service and creating memorable experiences for travelers. With vast size, resources, extensive training, and advancement opportunities, HMSHost supports associates in reaching their most important career goals. The company emphasizes a culture of engagement, appreciation, caring, and inclusion, ensuring that every employee can thrive and grow in a supportive environment. HMSHost believes in fostering a team-oriented culture where managers act as coaches, guiding associates toward excellence while maintaining a fun and positive workplace.

The Manager I (MGRI) position at HMSHost plays a critical role in assisting branch management with the daily operations of quick service restaurants (QSR) or similar food service establishments. This role involves ensuring that restaurants are clean, fully staffed, and operating to high standards. The MGRI is responsible for executing opening, daily, and closing procedures while adhering strictly to company policies. Additionally, the MGRI supervises restaurant associates, monitors work activities across shifts, and helps maintain compliance with health, safety, and quality standards. Leadership responsibilities include participating in hiring, recommending employee status changes, scheduling, and encouraging rest breaks for associates. The role demands the ability to manage financial transactions securely, oversee inventory and supply orders, and make operational decisions based on company protocols.

This is a non-exempt position under the Fair Labor Standards Act, reporting typically to General Managers or Directors of Operations. The position requires a flexible working schedule, including shifts that cover openings, peak hours, and closings to ensure smooth restaurant operations at all times. HMSHost values candidates with at least two years of experience in food and beverage service, cash handling, and customer service, along with prior supervisory or lead experience in a restaurant or production kitchen. Effective communication skills, the ability to comprehend policies and procedures, and a commitment to workplace safety are critical for success in this role.

HMSHost offers a competitive wage of $24.30 per hour and provides a comprehensive benefits package that supports physical, financial, and professional well-being. Benefits include health, dental, and vision insurance, generous paid time off including vacation and sick leave, holiday pay, meal and transportation benefits, a 401(k) retirement plan with company match, company-paid life insurance, tuition reimbursement, employee assistance programs, training, and exciting career growth opportunities. Additionally, the company promotes a referral program that rewards employees for helping to grow the team. HMSHost is proud to maintain a workplace free from discrimination and harassment, welcoming diversity and championing equal employment opportunity for all employees and applicants. This commitment combined with a culture of positive energy, passion for service, and teamwork makes HMSHost a dynamic and rewarding place to work.