Job Overview
Employment Type
Full-time
Compensation
Salary
Exact $55,000.00
Benefits
Competitive hourly pay
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
401(k)
flexible spending accounts
Paid vacation
Paid sick time
Paid holidays
Employee Discount Programs
leadership development opportunities
Opportunities for career advancement
Job Description
Ace Parking is a reputable company with over 75 years of experience delivering exceptional hospitality services at premier hotels across the country. Specializing in valet and parking management, Ace Parking is known for fostering a culture of teamwork, integrity, and respect, making it a leading name in the hospitality and service industry. The company is committed to the full inclusion of all qualified individuals, ensuring equal employment opportunities regardless of race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. With competitive compensation and a compassionate approach toward employee development, Ace Parking offers a supportive environment where future leaders in hospitality can flourish.
The role of Hotel Valet Operations Supervisor at Ace Parking is a dynamic and exciting opportunity for candidates who are passionate about hospitality and leadership. This position involves leading a team of valet professionals to deliver seamless and memorable arrival and departure experiences for hotel guests. The supervisor will be responsible for coaching and motivating the team, solving guest challenges with empathy, partnering with hotel staff, and ensuring that operations run safely, efficiently, and professionally. This role is designed for energetic, service-driven leaders who thrive in fast-paced environments and understand the importance of every guest interaction. Supervisors are expected to lead by example, maintain a calm demeanor under pressure, communicate clearly, and take ownership of operational success.
This is not just another supervisory role but a chance to grow a long-term career in hotel operations while contributing to a positive guest experience. Candidates with backgrounds in hotels, restaurants, retail, guest services, valet, or other customer-facing industries will find opportunities to enhance their skills and advance into future management roles. The position offers competitive hourly pay with benefits such as medical, dental, vision, and life insurance, paid time off, 401(k) plans, flexible spending accounts, employee discounts, and leadership development opportunities. Ace Parking emphasizes a culture where every employee's contribution matters, offering a welcoming team environment and the resources necessary to build a substantial career in hospitality management.
The role of Hotel Valet Operations Supervisor at Ace Parking is a dynamic and exciting opportunity for candidates who are passionate about hospitality and leadership. This position involves leading a team of valet professionals to deliver seamless and memorable arrival and departure experiences for hotel guests. The supervisor will be responsible for coaching and motivating the team, solving guest challenges with empathy, partnering with hotel staff, and ensuring that operations run safely, efficiently, and professionally. This role is designed for energetic, service-driven leaders who thrive in fast-paced environments and understand the importance of every guest interaction. Supervisors are expected to lead by example, maintain a calm demeanor under pressure, communicate clearly, and take ownership of operational success.
This is not just another supervisory role but a chance to grow a long-term career in hotel operations while contributing to a positive guest experience. Candidates with backgrounds in hotels, restaurants, retail, guest services, valet, or other customer-facing industries will find opportunities to enhance their skills and advance into future management roles. The position offers competitive hourly pay with benefits such as medical, dental, vision, and life insurance, paid time off, 401(k) plans, flexible spending accounts, employee discounts, and leadership development opportunities. Ace Parking emphasizes a culture where every employee's contribution matters, offering a welcoming team environment and the resources necessary to build a substantial career in hospitality management.
Job Requirements
- At least one year of supervisory or team leadership experience
- Experience in hospitality, hotels, valet, restaurants, guest services, customer service, or another fast-paced service environment
- Strong communication and leadership skills
- A genuine passion for hospitality and guest service
- Ability to work outdoors and perform physical requirements including standing for extended periods and lifting up to 50 pounds
- A valid driver's license with ability to safely operate manual and automatic transmission vehicles (if required)
Job Qualifications
- At least one year of supervisory or team leadership experience
- Experience in hospitality, hotels, valet, restaurants, guest services, customer service, or another fast-paced service environment
- Strong communication and leadership skills
- A genuine passion for hospitality and guest service
- The ability to make sound decisions in a fast-paced environment
- Excellent organizational and problem-solving skills
- A valid driver's license with the ability to safely operate manual and automatic transmission vehicles (if required)
- Luxury hotel or valet experience is a plus
Job Duties
- Lead, motivate, and coach a team of valet professionals to deliver exceptional guest service
- Create a welcoming arrival and departure experience for every hotel guest
- Ensure daily valet operations run safely, efficiently, and professionally
- Handle guest concerns with confidence, empathy, and a hospitality-first mindset
- Train and mentor new team members while reinforcing service standards
- Maintain accountability for vehicle security, operational procedures, and team performance
- Partner with hotel leadership to provide a seamless guest experience
- Monitor staffing levels and support your team during busy arrival and departure periods
- Foster a positive, respectful, and collaborative work environment
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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