Dairy Queen logo

Shift Manager & Team Member

Job Overview

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Employment Type

Full-time
Part-time
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Vision Insurance
flexible spending accounts
voluntary insurance options
food discounts
Shoe discounts
Identity Theft Protection
Daily Pay
Tuition Reimbursement
anniversary recognition
Employee Referral Program
Bereavement leave

Job Description

Fourteen Foods is proud to be the largest Dairy Queen franchisee in the world, operating over 240 locations across 13 states since its establishment in 2002. As a leading player in the quick-service restaurant industry, Fourteen Foods is deeply committed to delivering exceptional customer experiences, driven by a culture of hospitality, teamwork, and excellence. With a focus on quality food products and outstanding service, the company continues to grow and expand its footprint, offering diverse career opportunities in a supportive and dynamic work environment.

At Fourteen Foods Dairy Queen, every day is a celebration, and every guest is welcomed with a smile. The company prides itself on being part of an iconic national brand known for its delectable ice cream and fast-food offerings that create lasting memories for customers of all ages. Working here means being part of a team dedicated to service excellence and community involvement, where professional growth is encouraged and employees are valued for their contributions.

The open positions of Shift Manager and Team Member at the Shoreview, MN location offer exciting career paths within this vibrant company. The Restaurant Shift Manager plays a crucial role in ensuring the smooth operation of the restaurant by providing quality customer service and maintaining high standards for food preparation and cleanliness as defined by both Fourteen Foods and International Dairy Queen. This role acts as a bridge between the management team and floor staff, assisting and learning management responsibilities from higher-level managers. It's an excellent opportunity for individuals seeking leadership experience in the foodservice industry, with the potential for career advancement within a large franchise organization.

The Team Member position is equally vital, as it focuses on delivering superior customer service and quality food products promptly, accurately, and safely. Team Members embody the company’s values of friendliness, hospitality, respect, and genuine care, which are essential to enhancing the guest experience. This role requires multitasking skills and a positive attitude to meet or exceed guest expectations consistently in terms of quality, service, cleanliness, and consistency.

Both roles emphasize effective communication, especially in the primary language of the work location, to ensure smooth interactions with guests and team members. Fourteen Foods provides a comprehensive benefits package that includes medical, dental, and vision coverage, flexible spending accounts, voluntary insurance options, employee discounts, and additional perks like daily pay and tuition reimbursement. These offerings illustrate the company’s dedication to supporting the well-being and development of its workforce.

Joining Fourteen Foods means becoming part of a diverse and inclusive workplace that promotes equal employment opportunities regardless of race, color, religion, age, sex, or any other protected characteristic. The company values diversity and fosters an environment free from discrimination and harassment, encouraging applicants of all backgrounds and experiences to apply. The commitment to compliance with federal employment eligibility verification underscores Fourteen Foods’ dedication to lawful and ethical hiring practices.

This in-person work opportunity in Shoreview promises a dynamic and rewarding environment for both aspiring leaders and enthusiastic team members who are eager to contribute to a respected brand that makes a difference daily. If you are motivated by delivering exceptional service and want to grow your career in the foodservice industry, Fourteen Foods Dairy Queen welcomes your application to join their team where memories are made.

Job Requirements

  • Must be 18 years of age or older
  • 1+ years previous experience as a foodservice or retail supervisor or manager
  • Must successfully pass a background check
  • Ability to communicate effectively in the primary language(s) of the work location
  • Must be 16 years of age or older
  • No previous work experience required
  • Math skills needed to operate cash register and balance cash drawer

Job Qualifications

  • Must be 18 years of age or older (shift manager)
  • Minimum of 1 year experience as a foodservice or retail supervisor or manager (shift manager)
  • Ability to communicate effectively in the primary language(s) of the work location
  • Must be 16 years of age or older (team member)
  • Basic math skills to operate cash register and balance cash drawer (team member)

Job Duties

  • Provide quality customer service using company and International Dairy Queen standards
  • Assist and learn management responsibilities from assistant and general managers
  • Deliver superior customer service and food products quickly and accurately
  • Maintain cleanliness and food safety standards
  • Demonstrate friendliness, hospitality, respect, and genuine care to guests and team members
  • Operate cash register and manage cash transactions accurately
  • Support team collaboration and efficient daily restaurant operations

Job Criteria

Experience

No experience required


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