Job Overview
Employment Type
Full-time
Part-time
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Training and development career growth opportunities
Job Description
Wingstop is a leading fast-casual restaurant chain specializing in flavorful chicken wings and a variety of delicious sauces. Established with a commitment to quality, vibrant flavor, and exceptional customer service, Wingstop has grown into a nationally recognized brand renowned for its inviting atmosphere and dedication to serving the world flavor. The company thrives on creating a dynamic environment where team members are empowered to deliver outstanding guest experiences while upholding the core values of the Wingstop culture. Joining Wingstop means being part of a passionate team focused on continuous improvement, innovation, and community engagement. With a robust network of locations, Wingstop offers a vibrant workplace where both career growth and personal development are highly encouraged.
The Shift Manager role at Wingstop is a vital leadership position that supports the General Manager in managing the day-to-day operations of the restaurant. This role requires a hands-on leader who is passionate about fostering a positive work environment, ensuring exceptional guest experiences, and maintaining high operational standards. The Shift Manager is accountable for directing the restaurant’s daily activities during the General Manager’s absence, thereby ensuring smooth operation and upholding the Wingstop mission to Serve the World Flavor. As an ambassador of the Wingstop brand, the Shift Manager heavily influences the team culture by promoting respect, recognition, and teamwork.
Key responsibilities of the Shift Manager include managing people by assisting with staffing, coaching, and mentoring team members to achieve high performance and engagement levels. Emphasis is placed on safety, efficiency, and creating a welcoming environment for both employees and guests. The role demands excellent communication skills, the ability to work under pressure in a fast-paced setting, and the flexibility to support various duties across the restaurant.
In guest relations, the Shift Manager plays a crucial role by ensuring that every customer receives prompt and friendly service, that orders and inquiries are handled professionally, and that any complaints are managed quickly and effectively to maintain guest satisfaction. Financial management is another critical aspect, involving oversight of cash handling, inventory control, and cost management related to labor and food.
Operationally, the Shift Manager maintains company standards by addressing maintenance issues, coordinating communication between the General Manager, District Manager, and restaurant team, and adhering to all risk management policies. They utilize company-provided tools to coach their team effectively and collaborate with the Restaurant Support Center to maximize restaurant performance.
This position offers opportunities for individuals who are outgoing, detail-oriented, self-motivated learners with a strong work ethic and a passion for hospitality. Whether working full-time or part-time, Shift Managers are essential to the success and growth of Wingstop’s vibrant restaurant environment, where teamwork and guest satisfaction are top priorities.
The Shift Manager role at Wingstop is a vital leadership position that supports the General Manager in managing the day-to-day operations of the restaurant. This role requires a hands-on leader who is passionate about fostering a positive work environment, ensuring exceptional guest experiences, and maintaining high operational standards. The Shift Manager is accountable for directing the restaurant’s daily activities during the General Manager’s absence, thereby ensuring smooth operation and upholding the Wingstop mission to Serve the World Flavor. As an ambassador of the Wingstop brand, the Shift Manager heavily influences the team culture by promoting respect, recognition, and teamwork.
Key responsibilities of the Shift Manager include managing people by assisting with staffing, coaching, and mentoring team members to achieve high performance and engagement levels. Emphasis is placed on safety, efficiency, and creating a welcoming environment for both employees and guests. The role demands excellent communication skills, the ability to work under pressure in a fast-paced setting, and the flexibility to support various duties across the restaurant.
In guest relations, the Shift Manager plays a crucial role by ensuring that every customer receives prompt and friendly service, that orders and inquiries are handled professionally, and that any complaints are managed quickly and effectively to maintain guest satisfaction. Financial management is another critical aspect, involving oversight of cash handling, inventory control, and cost management related to labor and food.
Operationally, the Shift Manager maintains company standards by addressing maintenance issues, coordinating communication between the General Manager, District Manager, and restaurant team, and adhering to all risk management policies. They utilize company-provided tools to coach their team effectively and collaborate with the Restaurant Support Center to maximize restaurant performance.
This position offers opportunities for individuals who are outgoing, detail-oriented, self-motivated learners with a strong work ethic and a passion for hospitality. Whether working full-time or part-time, Shift Managers are essential to the success and growth of Wingstop’s vibrant restaurant environment, where teamwork and guest satisfaction are top priorities.
Job Requirements
- high school diploma or equivalent
- minimum of 2 years of food service, retail or restaurant supervisory experience
- strong communication skills
- proven ability to work under pressure and at a fast pace
- willing to assist all other positions when necessary
- ability to work a changing schedule including mornings, evenings, weekends and/or holidays
- ability to problem solve
- ability to accept feedback and willingness to improve
- ability to work well with others
- basic knowledge of cash handling and financial controls
Job Qualifications
- minimum of 2 years of previous food service, retail or restaurant supervisory experience
- strong written and verbal communication skills
- initiative and assertiveness
- strong interpersonal skills and conflict resolution skills
- strong leadership skills and ability to manage, train, develop and motivate a diverse crew that is highly engaged
- passionate about hospitality and serving the guest
- ability/flexibility to work a changing schedule including mornings, evenings, weekends and/or holidays
- ability to problem solve
- ability to accept feedback and willingness to improve
- ability to set goals, create action plans, and implement those plans
- ability to measure performance, subjectively and objectively
- cultivate attractive culture within the restaurant
- ambassador and representative of the culture of the brand and the mission to Serve the World Flavor
Job Duties
- assist the General Manager in staffing the restaurant timely and efficiently with carefully selected team
- ensure the restaurant environment is safe at all times for both team members and guests
- create the culture in the restaurant through respect, recognition and reward
- work well with others and support the Wingstop Team
- listen well to team members and provide feedback
- assist all other positions when necessary
- greet all guests in a timely manner
- ensure each guest has a positive, long-lasting impression of the Wingstop experience
- handle all orders and inquiries in a friendly and professional manner
- immediately notify the General Manager of all guest issues or complaints
- resolve low level guest issues with efficiency and a positive attitude
- control cash, property, product and equipment
- build sales, control labor and food costs
- maintain operational standards and requirements in the restaurant
- identify and communicate maintenance problems to the Facilities Department
- maintain all facilities to Wingstop’s company standards
- ensure communication is passed across organization from the General Manager and District Manager to every team member in the restaurant
- use company provided tools to coach, mentor and develop team members to ensure a high performing restaurant team
- leverage the support of the Restaurant Support Center
- ensure all risk management issues are in compliance with company standards
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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