Job Overview

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Employment Type

Full-time
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Work Schedule

Flexible
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Benefits

medical benefits
bonus potential
Free Meals
College Assistance
Education Rewards
Company Chaplain
Direct Deposit
Tenure Recognition
Referral Bonus
Opportunity for advancement
uniforms
vacation
Employee assistance program
Unity Care

Job Description

Wendy's is a renowned fast-food restaurant chain known for its fresh, quality food and friendly service, operating thousands of locations worldwide. This particular Wendy's location is part of Manna Inc., a well-established affiliate managing 165 Wendy's restaurants primarily based out of Louisville, Kentucky. Founded in 1988, Manna Inc. has built a strong reputation through its commitment to honesty, integrity, and open communication, which fosters a welcoming culture for both its employees and customers. As a minority-owned company, Manna Inc. prioritizes diversity and inclusion, creating a supportive environment where all team members feel valued and encouraged to grow. The company emphasizes employee development, with over half of its managerial staff promoted internally from hourly positions, reflecting its dedication to cultivating talent and offering career advancement opportunities.

The Shift Manager role at Wendy's represents an exciting leadership opportunity within this dynamic and fast-paced industry. As a Shift Manager, you would be entrusted with running a multi-million-dollar business, overseeing daily operations, and ensuring an exceptional customer experience. This role is vital for setting the tone of the restaurant by promoting a fun, family-friendly atmosphere and upholding Wendy's high standards for quality and service. Shift Managers at Wendy's are expected to possess excellent interpersonal skills, the ability to motivate and build cohesive teams, and a passion for delivering fast, friendly service. Additionally, this position offers a stable work environment with flexible schedules, supporting a healthy work-life balance.

In addition to competitive pay, Wendy's offers numerous benefits designed to enhance the employee experience. These benefits include medical coverage, bonus potential, free meals during shifts, college assistance, education rewards including GED assistance, a company chaplain, direct deposit, tenure recognition, referral bonuses, and opportunities for advancement. Employees also receive uniforms, vacation time, and access to employee assistance programs such as ComPsych and Unity Care, a charity fund designed to support employees in times of crisis, reflecting the company’s commitment to its people beyond the workplace.

Working as a Shift Manager at Wendy's also requires managing a variety of tasks to ensure smooth restaurant operations. This includes overseeing customer service, maintaining restaurant standards, ensuring compliance with food safety and sanitation regulations, and handling both indoor and outdoor responsibilities such as curbside delivery and maintaining a clean and welcoming environment. The role demands physical stamina and attentiveness, as managers must navigate a fast-paced work environment, often involving exposure to varying temperature zones, loud noises, and potentially hazardous conditions like hot surfaces or sharp objects. Adequate training and personal protective equipment are provided to maintain a safe working environment.

Overall, the Shift Manager position at Wendy’s is ideal for motivated individuals with prior restaurant or food service experience who are eager to take on leadership responsibilities in a supportive and growth-oriented company. This role offers a unique chance to manage a thriving restaurant while enjoying the benefits of a people-centered workplace culture focused on respect, development, and success.

Job Requirements

  • Ability to stand for extended periods with periodic breaks
  • perform repetitive motions including frequent use of hands and arms
  • frequent bending, stooping, squatting, stretching, twisting, and reaching above eye level
  • capability to walk up and down stairs and use a step ladder
  • occasional sitting, talking, and active listening
  • ability to lift and carry up to 50 pounds regularly and use lifting equipment or seek assistance for heavier loads
  • ability to move quickly and efficiently in the kitchen
  • compliance with food safety and sanitation regulations
  • flexible scheduling including nights, weekends, and holidays
  • ability to work in a loud, fast-paced environment
  • ability to work in varying temperature zones including hot kitchen and cold storage areas
  • exposure to heat, noise, and cleaning chemicals with proper PPE and training
  • adaptability to indoor and outdoor work environments
  • awareness of potential hazards such as hot surfaces, sharp objects, and wet floors

Job Qualifications

  • Previous experience in food service, preferably in a supervisory or leadership role
  • strong leadership and people management skills
  • excellent customer service skills
  • clear and effective communication abilities
  • ability to make quick and effective decisions
  • strong organizational and multitasking skills
  • high attention to detail in maintaining standards

Job Duties

  • Oversee daily restaurant operations
  • lead and motivate team members
  • maintain high standards of food quality and customer service
  • ensure compliance with health and safety regulations
  • manage scheduling and labor costs
  • resolve customer complaints efficiently
  • promote a positive and inclusive work environment

Job Criteria

Experience

Mid Level (3-7 years)


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