Shift Manager

We are a leading franchisee of ToGo Foods, the franchisor behind some of the most beloved brands in the food and beverage industry, including Auntie Anne's, Carvel, Cinnabon, and Jamba Juice. Our presence spans multiple locations across the United States, delivering fresh and quality products to a wide customer base every day. These brands are renowned for their commitment to delicious, freshly prepared food items and exceptional customer service, which has established ToGo Foods as a leader in fast-casual dining and quick-service food retail. Our franchise operates with a strong focus on quality, consistency, and guest satisfaction, underpinned by rigorous training and operational standards.

In this dynamic environment, we are currently seeking a proactive and reliable Shift Supervisor to join our amazing team. This role holds significant responsibility as the person in charge of the store during their assigned shift, acting in place of the Assistant Manager or Store Manager when they are unavailable. The Shift Supervisor ensures smooth store operations, supervises team members, and delegates tasks to maintain high standards. This includes overseeing food preparation, product presentation, and customer interactions to ensure an outstanding guest experience. The role requires a hands-on approach, with responsibilities including preparing products such as dough and beverages, monitoring baking processes, and maintaining the overall cleanliness and safety of the store.

The Shift Supervisor must also handle critical operational duties such as managing store funds, running register reports, and ensuring adherence to cash management policies. This position plays a key part in maintaining compliance with all company policies as well as federal, state, and local regulations related to health, safety, and environmental standards. The selected candidate will demonstrate excellent leadership abilities with a strong guest focus, ensuring that team members deliver exceptional service and that every guest leaves the store satisfied.

Working as a Shift Supervisor offers an exciting opportunity to build leadership skills in a fast-paced and customer-oriented setting. You will have the chance to coordinate team schedules, handle operational challenges during busy periods, and contribute directly to the success and reputation of multiple high-profile food brands. This role also requires a flexible schedule including night shifts, weekends, and holidays. If you are enthusiastic about food service, passionate about leadership, and committed to creating memorable guest experiences, this position is ideal for you.