Shift Manager

Five Guys is a renowned fast casual restaurant chain known for its high-quality burgers, fresh-cut fries, and commitment to exceptional customer service. Established with a focus on simplicity, quality, and a welcoming atmosphere, Five Guys has grown to become a beloved name for burger enthusiasts across various cities. The company prides itself on delivering a consistent dining experience by emphasizing fresh ingredients, a clean environment, and attentive staff. This fast-paced and customer-centric business model requires a dedicated, motivated team to maintain its standards and meet the growing demand of its loyal customers.

The role of a Shift Manager at Five Guys is pivotal to the smooth operation of the restaurant. Shift Managers play a vital role in supporting the General Manager (GM) and Assistant General Manager (AGM) in ensuring that the restaurant operates efficiently, profitably, and in compliance with company policies and food safety regulations. These managers provide direct oversight to a variety of restaurant functions, from cashier operations and the lobby to kitchen prep, grill, and fries areas, as well as the opening and closing processes. This hands-on leadership position demands versatility and the ability to juggle multiple responsibilities, including managing the workforce, optimizing guest satisfaction, and upholding high standards for food quality and safety.

The position offers an hourly wage ranging from $18.50 to $19.50, reflecting the level of responsibility and expertise required. Compensation is complemented by several employee benefits designed to support worker wellbeing and professional growth. These benefits include daily and weekly tips, weekly secret shopper bonuses tied to performance metrics, complimentary meals and drinks during shifts, commuter benefits, and a comprehensive insurance plan covering medical, dental, and vision care. Additionally, employees enjoy paid time off, a 401K retirement savings plan, referral bonuses for recruiting new team members, and clear opportunities for career advancement within the company.

A key aspect of the Shift Manager role is working variable schedules, which may include days, nights, weekends, and holidays. This flexibility is essential to meet the operational needs and demands of the restaurant business. Shift Managers must be comfortable functioning in a fast-paced, noisy kitchen environment where temperature fluctuations and handling hazardous substances like hot oil are part of the daily routine. Physical requirements include the ability to walk, stand, bend, kneel, reach, and lift over 50 pounds throughout a shift that can last up to 10 hours with scheduled breaks.

The ideal candidate will possess at least one year of management experience in a fast-casual restaurant setting, preferably with demonstrated leadership skills and a proven ability to lead teams effectively. Candidates in New York City must hold a qualifying Certificate in Food Protection (NYC food handler's certificate). Fluency in basic English communication is essential to ensure clear interaction with team members and customers, as well as to comply with company policies and government regulations. Basic computer skills, such as operating a cash register, are also required.

Five Guys is committed to diversity and inclusion, celebrating differences among its employees and guests. The company upholds equal opportunity employment practices and strives to create a supportive and thriving workplace environment where all employees can grow professionally and personally. Joining Five Guys as a Shift Manager means becoming part of a dynamic team dedicated to delivering excellent food and service while fostering a positive workplace culture. This role is not only about managing restaurant operations but also about inspiring and motivating a team to achieve collective success, making a significant impact on the restaurant's reputation and customer experience.