Job Overview

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Employment Type

Full-time
Hourly
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Work Schedule

Flexible
Weekend Shifts
Night Shifts
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Benefits

medical benefits
bonus potential
free meals while working
College Assistance
Education rewards/GED assistance
Company Chaplain
Direct Deposit
Tenure Recognition
Referral Bonus
Opportunity for advancement
uniforms
vacation
Employee assistance program
Unity Care

Job Description

Wendy's, operated by Manna Inc., is a distinguished fast-food restaurant chain known for its commitment to quality food and exceptional customer service. Manna Inc., based in Louisville, KY, manages 165 Wendy's restaurants and has been a prominent player in the foodservice industry since its establishment in 1988. As a minority-owned company, Manna Inc. places a significant emphasis on fostering diversity, inclusion, and a respectful workplace culture driven by honesty, integrity, and open communication. The company strongly believes in employee development, with more than half of its management team having risen through the ranks from hourly positions. This focus on growth and opportunity makes Wendy's under the Manna umbrella an ideal workplace for individuals seeking long-term career growth in the restaurant sector.

The position offered is that of a Shift Manager, a critical leadership role within Wendy's restaurants. Shift Managers at Wendy's are entrusted with the responsibility of running a multi-million dollar business operation on a daily basis. This involves overseeing daily activities, leading and motivating a team, and ensuring that all operations align with the high standards of food quality and customer service that Wendy's is known for. The role requires an individual with a passion for quality food service, excellent interpersonal skills, and a strong ability to foster a positive and collaborative team environment. Shift Managers set the tone for a fun, family-friendly atmosphere in the restaurant while ensuring customers receive fast, friendly, and efficient service.

This position offers a stable work environment with flexible scheduling options to support a desirable work-life balance. Notable benefits include competitive pay, daily pay options for hourly employees, medical benefits, bonus potential, college assistance, education rewards, and other employee support programs such as the Unity Care Fund, which aids employees in times of crisis. The company also emphasizes providing free meals during shifts, referral bonuses, tenure recognition, uniforms, vacation time, and access to employee assistance programs and chaplain services.

The Shift Manager role demands leadership with a focus on team building, effective communication, and problem-solving skills to manage operational challenges swiftly and effectively. Candidates with prior experience in fast-casual or quick-service food environments are highly preferred. The job requires a physical capability to stand for long periods, perform repetitive motions, and manage multiple tasks in a fast-paced and sometimes temperature-varied work environment. Commitment to food safety and sanitation is essential, alongside the ability to handle both indoor and outdoor responsibilities connected to the restaurant's daily operations.

As a franchise-owned position, compensation, benefits, and career advancement opportunities may vary depending on the specific Wendy's location and ownership structure. Nevertheless, the core cultural values of Manna Inc. are reflected in every restaurant, where employee development and guest care remain top priorities. Candidates interested in applying for this exciting opportunity can contact the local franchise at (262) 549-1180 to explore joining the Wendy's family and advancing their careers in a thriving and supportive environment.

Job Requirements

  • Ability to stand for extended periods (4-8+ hours) with periodic breaks
  • Perform repetitive motions including frequent use of hands and arms
  • Frequent bending, stooping, squatting, stretching, twisting, and reaching above eye level
  • Capability to walk stairs and use a step ladder
  • Occasional sitting, talking, and active listening
  • Ability to lift and carry up to 50 pounds regularly, using assistance or equipment for heavier loads
  • Ability to move quickly and efficiently around the kitchen
  • Compliance with food safety and sanitation regulations
  • Flexible scheduling including nights, weekends, and holidays
  • Ability to work in a loud, fast-paced environment
  • Work in varying temperature zones including hot and cold areas
  • Potential exposure to heat, noise, and cleaning chemicals with use of PPE
  • Ability to work in indoor and outdoor settings
  • Awareness of workplace hazards such as hot surfaces and wet floors

Job Qualifications

  • Previous experience in food service, preferably in a supervisory or leadership role
  • Strong leadership and people management skills
  • Excellent customer service skills
  • Clear and effective communication abilities
  • Ability to make quick and effective decisions
  • Strong organizational and multitasking skills
  • High attention to detail in maintaining standards

Job Duties

  • Oversee daily restaurant operations to ensure high standards
  • Manage and lead restaurant team members effectively
  • Ensure excellent customer service and resolve customer complaints
  • Maintain food safety and sanitation standards
  • Manage inventory and order supplies
  • Handle scheduling and labor management
  • Promote a positive and respectful work environment

Job Criteria

Experience

Mid Level (3-7 years)


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