Job Overview

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Employment Type

Full-time
Hourly
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Work Schedule

Flexible
Weekend Shifts
Night Shifts
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Benefits

medical benefits
bonus potential
Free Meals
College Assistance
Education Rewards
Company Chaplain
Direct Deposit
Tenure Recognition
Referral Bonus
Opportunity for advancement
uniforms
vacation
Employee assistance program
Unity Care

Job Description

Wendy's, a leading global fast-food restaurant chain known for its fresh, high-quality menu offerings, is currently hiring Shift Managers to join their team in a dynamic, fast-paced environment. This opportunity is offered through Manna Inc., a minority-owned organization that operates 165 Wendy's locations and has been established since 1988, based in Louisville, KY. Manna Inc. is deeply committed to fostering a culture of honesty, integrity, and open communication, emphasizing the importance of knowing employees personally, involving their families, and striving for excellence in customer service and operational success. With a strong focus on diversity, inclusion, and employee development, Manna Inc. provides a welcoming and empowering workplace where team members are encouraged to grow and advance professionally.

The Shift Manager role at Wendy's is a pivotal position responsible for overseeing daily restaurant operations, leading a team to deliver exceptional guest experiences, and ensuring adherence to quality and safety standards. Shift Managers act as the backbone of the restaurant, inspiring and motivating employees to work collaboratively and efficiently while maintaining a respectful and positive environment. This position offers a stable work schedule with flexible hours, including nights, weekends, and holidays, catering to a healthy work-life balance. Shift Managers have the unique opportunity to run aspects of a multi-million dollar business, contributing directly to the restaurant's profitability and success.

In this leadership role, Shift Managers will foster a fun, family-like atmosphere in the restaurant, setting the tone for excellent service and teamwork. They will be accountable for managing all facets of restaurant operations during their shifts, which includes supervising staff, handling customer interactions, maintaining cleanliness, and ensuring compliance with food safety and sanitation guidelines. The position is ideal for individuals with prior restaurant or food service experience, especially those familiar with fast-casual or quick-service environments, who demonstrate strong interpersonal skills and a passion for delivering fresh, quality food.

At Wendy's, these leaders are treated as valuable assets and are offered competitive pay along with numerous benefits. One notable feature is daily pay for hourly employees, ensuring team members are compensated promptly. Comprehensive benefits include medical coverage, bonus potential, free meals during working hours, college assistance, education rewards including GED support, and tenure recognition. Additional perks include referral bonuses, uniforms, paid vacation, direct deposit, an employee assistance program known as ComPsych, access to a company chaplain, and the Unity Care Fund—a charitable initiative aimed at supporting employees in times of personal crisis. These benefits underscore Wendy's dedication to investing in their employees' well-being and career growth.

Manna Inc. prides itself on its employee-first culture, emphasizing coaching and professional development. Over half of the management team stems from hourly ranks, highlighting a strong commitment to internal promotion and talent cultivation. This approach makes the Shift Manager role not only a job but a stepping stone toward greater leadership and career advancement within the company.

Candidates joining the Wendy's team as Shift Managers can expect to work in a lively, energetic atmosphere where multitasking, problem-solving, and effective communication are crucial to success. The job entails physical activity, including standing for extended periods, lifting and carrying supplies, and working across varying temperature zones from hot kitchen areas to cold storage. Safety protocols and personal protective equipment training are standard to ensure a secure workplace.

Overall, this opportunity at Wendy's via Manna Inc. offers motivated individuals a chance to lead a thriving restaurant team, contribute to excellent customer service, and benefit from a supportive company culture that values growth, diversity, and employee satisfaction. Prospective applicants are encouraged to apply by contacting the hiring team directly at the provided phone number to embark on a rewarding career path with a renowned brand and a respected restaurant operator.

Job Requirements

  • Ability to stand for extended periods with periodic breaks
  • Perform repetitive hand and arm motions such as chopping, stirring, carrying
  • Frequent bending, stooping, squatting, stretching, twisting, and reaching above eye level
  • Capability to walk stairs and use a step ladder
  • Occasional sitting, talking, and active listening as needed
  • Ability to lift and carry up to 50 pounds regularly using proper equipment or assistance for heavier loads
  • Ability to move around kitchen efficiently
  • Compliance with food safety and sanitation regulations
  • Flexible scheduling including nights, weekends, and holidays
  • Ability to work in fast-paced, noisy environment
  • Exposure to hot kitchen areas, cold storage, cleaning chemicals
  • Use of personal protective equipment and training for safety
  • Adaptability to indoor and outdoor tasks
  • Awareness of hazards like hot surfaces, sharp objects, and wet floors

Job Qualifications

  • Previous experience in food service preferably in a supervisory role
  • Strong leadership and people management skills
  • Excellent customer service abilities
  • Clear verbal and written communication skills
  • Effective problem-solving capabilities
  • Strong multitasking and organizational skills
  • High attention to detail in maintaining standards

Job Duties

  • Supervise and lead restaurant staff during shifts
  • Ensure high standards of customer service and resolve complaints
  • Maintain cleanliness and food safety compliance
  • Manage inventory and stock levels
  • Coordinate scheduling and team assignments
  • Monitor restaurant performance and report to management
  • Support employee training and development

Job Criteria

Experience

Mid Level (3-7 years)


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