The Wendy's Company logo

Shift Manager

Gainesville, FL, USA|Travel, Onsite

Job Overview

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Employment Type

Full-time
Part-time
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Compensation

Hourly
Exact $15.50
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Work Schedule

Flexible
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Benefits

Advancement opportunities
flexible schedules
Competitive wages
weekly pay
fun work environment
Paid Time Off
Direct Deposit

Job Description

Wendy's is a renowned fast food restaurant chain known for its quality food, friendly service, and dynamic work culture. Founded by Dave Thomas, Wendy's stands out with its commitment to doing the right thing, treating people with respect, and consistently delivering better food compared to typical fast food establishments. As an employer, Wendy's emphasizes a family-style atmosphere where team members support each other and grow together, providing a fun and energetic work environment that values professionalism and personal growth.

At Wendy's, the role of a Shift Manager is vital to ensuring the seamless operation of the restaurant. The Shift Manager acts as the personality and engine of the restaurant during their shift — embodying the values of fun, speed, friendliness, and meticulous attention to detail. This position entails managing day-to-day service operations, motivating team members, and maintaining high standards of food quality and safety. Shift Managers are equipped to handle any customer interactions, both positive and challenging, with confidence and skill, aiming to provide an exceptional customer experience that encourages repeat visits.

Wendy's Shift Managers not only oversee their own responsibilities but also serve as mentors to new employees, ensuring that the restaurant’s values and procedures are thoroughly understood and practiced by the entire team. This leadership role requires someone who understands the fast-paced nature of the foodservice industry and thrives in a busy environment while keeping things running smoothly. Working here means contributing to a team that values respect, inclusivity, and continuous learning.

The Hoover Wendy’s restaurant offers excellent advancement opportunities, promoting more than 50% of managers from within, which speaks to the company’s dedication to career growth and internal development. Flexible scheduling, competitive wages, weekly pay, and a supportive work culture make this an attractive position for driven individuals seeking to build a long-term career in the hospitality and restaurant management field.

As a Shift Manager at Wendy's, you will have a flexible work schedule tailored to the restaurant’s needs, and you will engage with tasks that require physical activity, such as standing and moving throughout your shift, lifting objects weighing between 25 to 50 pounds periodically, and adapting to various weather conditions if working outdoors. Additionally, the role sometimes requires travel among Wendy’s locations and area offices, reflecting the company’s commitment to operational excellence and team collaboration.

Wendy’s is also proud of its inclusive hiring policies, welcoming people from all backgrounds, races, religions, genders, and the LGBTQ+ community. The company provides reasonable accommodations to employees with disabilities and promotes a workplace where diversity and inclusion are embedded in the organizational culture.

Overall, the Shift Manager position at Wendy’s is perfect for motivated individuals with previous restaurant experience who enjoy working with people, are eager to lead and grow within a successful brand, and want to join a company with strong values and a promise of career advancement. This role offers a unique blend of leadership, customer service, and operational responsibilities, making it a rewarding experience for those ready to take their career to the next level.

Job Requirements

  • High school diploma or GED
  • At least one year of restaurant work experience
  • Ability to lead and organize a team
  • Strong problem-solving and customer service skills
  • Willingness to travel to various Wendy’s locations as needed
  • Able to stand and move for most of the shift
  • Capable of lifting 25 to 50 pounds occasionally
  • Able to handle weather conditions while working outside
  • Comfortable using restaurant equipment including register and grill
  • Reliable transportation for varied shift hours
  • Punctual, attentive, friendly, reliable, and honest
  • Must work independently and as part of a team
  • Positive attitude and desire to serve guests

Job Qualifications

  • High school diploma or GED
  • Minimum one year of restaurant work experience
  • Experience leading and managing teams in fast-paced settings
  • Strong problem-solving and decision-making skills
  • Excellent customer service abilities
  • Effective communication skills
  • Ability to give and take direction
  • Flexible work availability

Job Duties

  • Handle customer interactions effectively and professionally
  • Lead, manage, and organize the restaurant team
  • Ensure adherence to food safety standards and procedures
  • Train and mentor new team members on company policies and culture
  • Oversee restaurant operations to maintain speed and service quality
  • Manage restaurant equipment and follow brand standards
  • Adapt to and handle the demands of a fast-paced environment

Job Criteria

Experience

Mid Level (3-7 years)


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