Shift Manager - 4065

Five Guys is a renowned fast-casual restaurant chain known for its commitment to delivering outstanding burgers and fries in a clean, welcoming environment with a strong focus on top-tier customer service. Founded in 1986, Five Guys has grown significantly across North America, earning a loyal customer base thanks to its high-quality ingredients, fresh preparation methods, and a culture that values both employees and customers equally. The company emphasizes a family-oriented atmosphere while maintaining a fast-paced and energetic work environment. This philosophy supports career growth opportunities, with plans to open more than 1000 new locations across North America, demonstrating the brand's ambitious expansion and commitment to fostering employees' professional development.

The role of Shift Manager at Five Guys is pivotal in ensuring the smooth operation of the restaurant during the General Manager's absence. This position is not just about oversight but involves hands-on responsibilities that cover all facets of day-to-day restaurant management. Shift Managers are trained to perform all duties typically carried out by Crew Members and Shift Leaders, while also taking on additional tasks such as directing daily restaurant operations, managing inventory, overseeing product preparation and delivery, and maintaining high standards of cleanliness and customer service. The position is structured as an hourly paid role, offering $22 per hour plus tips and bonuses, reflecting the company's appreciation of the manager's critical role and contribution.

Individuals in this position can expect to work within real-world hours of operation—most restaurants open at 11:00 am and close by 10:00 pm without the pressure of drive-thru service. The company provides comprehensive and customizable benefits including medical, dental, vision, and pet insurance, as well as a 401(k) retirement plan with matching, depending on eligibility. Additionally, employees have access to an Employee Assistance Program and an Employee Relief Fund, which are supported by both owners and staff, showcasing the supportive community within Five Guys. The role also presents a unique opportunity to partake in a Secret Shopper bonus plan, where shifts that perform well during secret visits yield additional bonuses for every team member working.

Working as a Shift Manager at Five Guys means thriving in a fast-paced, high-energy environment that values quality food, employee development, and work-life balance. Candidates have access to fresh ingredients and the highest quality products, ensuring that food preparation meets the highest standards. The culture at Five Guys is described as fun and engaging, where food safety and quality are paramount, but the work atmosphere remains lighthearted and enjoyable. The company fosters growth, aiming to promote from within and offering substantial career advancement opportunities. Perks such as free meals during work shifts, combined with the 401(k) and insurance benefits, create a comprehensive employment package empowering employees to perform their best while feeling valued and cared for.

Five Guys is looking for individuals with 1-2 years of supervisory experience in a food service or retail environment who are passionate about creating a positive workplace for their team. Successful candidates are energetic, honest, motivational, and possess a genuine desire to make customers' days better through excellent service and a friendly demeanor. The company values high standards for both the individual and team performance. The core convictions guiding all employees—Remain Humble, Exceed Expectations, Always Do The Right Thing, and Lead By Example—underline the ethical and professional framework within which a Shift Manager operates, promoting integrity and leadership in all aspects of the job.