Shift Manager - 1736

Five Guys is a well-established fast-casual restaurant chain renowned for serving outstanding burgers and fries in clean, welcoming environments with a strong focus on top-tier customer service. Founded on a commitment to quality and customer satisfaction, Five Guys has grown significantly and continues to expand, with plans to open over 1000 new locations across North America. The company emphasizes creating a positive workplace culture centered on fresh ingredients, food safety, and employee growth, making it a reputable employer in the food service industry.

The role of Shift Manager at Five Guys involves a dynamic and multifaceted set of responsibilities including performing all duties carried out by Crew Members and Shift Leaders, along with additional accountability for managing daily restaurant operations especially in the absence of the General Manager. This includes ensuring compliance with company standards in food preparation and delivery, maintaining exceptional customer relations, overseeing restaurant cleanliness and maintenance, managing team members and inventory, and handling other assigned duties that support smooth and efficient restaurant functionality.

This position offers a competitive wage of $18.00 per hour plus tips and bonuses, reflecting the company’s appreciation for hard work and dedication. Shift Managers can expect to work within real work-life hours typically from 11:00 am to 10:00 pm, with no drive-thru service, allowing for a predictable schedule without the pressures associated with drive-thru operations.

Employees at Five Guys enjoy a comprehensive benefits package which includes medical, dental, vision, and even pet insurance coverage, in addition to a 401(k) plan with company matching based on eligibility. The company also offers an Employee Assistance Program and an Employee Relief Fund, underscoring its commitment to supporting employees beyond the workplace.

Career advancement is a significant aspect of working at Five Guys, with a strong emphasis on internal promotion. The brand is dedicated to opening many new locations, thereby creating ample opportunities for career growth and upward mobility within the company.

Shift Managers also benefit from additional incentives such as the Secret Shopper bonus plan, which rewards employees for maintaining high service standards during secret assessments conducted twice weekly. Everyone working during these shifts is eligible for bonuses based on the visit outcomes, motivating teams to consistently exceed customer expectations.

The work environment is fast-paced and high-energy, perfect for individuals who thrive in active settings and enjoy engaging with customers and team members alike. Employees work exclusively with fresh ingredients and highest-quality products, contributing to the overall customer satisfaction and brand reputation.

Five Guys places great importance on core values embodied by their acronym REAL—Remain Humble, Exceed Expectations, Always Do The Right Thing, and Lead By Example. These convictions reflect the company’s culture and leadership philosophy, which emphasizes humility, exceptional service, ethical behavior, and exemplary leadership.

In summary, the Shift Manager position at Five Guys offers a rewarding career with competitive compensation, meaningful benefits, and substantial growth potential, all within a supportive and vibrant workplace dedicated to excellence in food and service quality.