Shift Manager - 0022

Five Guys is a renowned fast-casual restaurant chain specializing in serving outstanding burgers and fries. With a strong commitment to quality, Five Guys emphasizes top-tier customer service in a clean and inviting environment. Known for fresh ingredients and a fun, high-energy atmosphere, the company has built a loyal customer base by consistently delivering excellent food and a memorable dining experience. Five Guys is rapidly expanding across North America, planning to open over 1,000 new locations, highlighting significant growth opportunities for employees. The company is recognized for its welcoming culture and emphasis on promoting from within, making it an attractive workplace for individuals seeking career advancement in the food service industry. Employment with Five Guys includes a competitive compensation package; the pay for the shift manager position is $19.50 per hour plus tips and potential bonuses, reflecting the company’s dedication to rewarding excellent performance and dedication. Benefits offered to employees are comprehensive and customizable, encompassing medical, dental, vision, and pet insurance options alongside a 401(k) retirement plan with matching contributions based on eligibility. Additionally, employees have access to an Employee Assistance Program and an Employee Relief Fund supported by owners and staff.

The shift manager role at Five Guys is dynamic and multifaceted, involving leadership responsibilities during the General Manager's absence. Shift managers are trained in all duties performed by crew members and shift leaders but take on additional oversight to ensure smooth daily operations. Key responsibilities include ensuring compliance with company standards in product preparation and delivery, maintaining excellent customer relations, overseeing restaurant maintenance, and managing inventory and team performance. Shift managers play a pivotal role in creating a positive environment where both food quality and safety are prioritized, alongside a culture that values enthusiasm, honesty, and fun. This position offers real-world, practical work experiences within hours of operation that avoid late-night logistics, with most locations open from 11:00 am to 10:00 pm without drive-thru services.

Shift managers at Five Guys enjoy working in a fast-paced and engaging environment supported by a competitive base pay and additional bonuses, such as the Secret Shopper bonus plan. This program incentivizes high-quality service by rewarding every team member working during secret shop visits based on customer service evaluations. Employees benefit from free meals during work shifts and opportunities to work with fresh, quality ingredients, which reflect the company’s commitment to food excellence. The Five Guys Core Convictions — Remain Humble, Exceed Expectations, Always Do The Right Thing, and Lead By Example — guide the leadership style expected in this role, making it ideal for individuals motivated to inspire teams and deliver extraordinary experiences. Ultimately, joining Five Guys as a shift manager means becoming part of a supportive, growth-oriented company with a serious commitment to food quality and team satisfaction.