Shift Leader (Part-Time)

Greer, SC, USA|Remote

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $17.00 - $18.00

Work Schedule

Flexible

Benefits

Recognition Program

Employee Referral Program

401(k) with employer match

free meals on shift

meal discounts

flexible schedule

Early Access to Pay

Medical insurance

Dental Insurance

Vision Insurance

short-term disability

long-term disability

Employer-paid life insurance

Job Description

Zaxbys is a well-established and rapidly growing restaurant chain dedicated to providing a delightful dining experience that goes beyond just serving food. Known for its inviting atmosphere where friends and families come together to enjoy great food, Zaxbys has cultivated a strong reputation for quality, service, and community engagement. As a company, Zaxbys takes pride in being more than just a place to eat; it is a vibrant environment offering fun and excitement for its guests.

In terms of employment, Zaxbys offers both part-time and full-time positions, typically operating with flexible scheduling to accommodate a variety of lifestyles. The company values its team members deeply, providing a positive, inclusive, and supportive workplace culture that encourages growth and advancement.

The role of the Shift Leader at Zaxbys is a pivotal position responsible for overseeing the smooth operation of a shift by managing the product, process, and people involved. This position carries significant supervisory and decision-making authority, including assigning tasks to team members, resolving guest complaints, and ensuring compliance with company standards. The Shift Leader plays a crucial role in setting shift goals, aligning daily tasks to meet these objectives, and ensuring the team achieves success benchmarks. Moreover, the Shift Leader is charged with handling operational issues such as equipment maintenance and is responsible for managing opening and closing tasks during their shift.

As a leader within the restaurant, the Shift Leader is expected to continuously train, mentor, and coach team members, helping them develop their skills and maintain high procedural standards. This role requires a proactive approach to team management and guest satisfaction, fostering a culture of high performance and positive morale. The Shift Leader's dedication to operational excellence is instrumental in enhancing the guest experience and maintaining the brand's esteemed reputation.

Additional incentives for working at Zaxbys include a competitive hourly pay range of $17.00 to $18.00, along with a substantial $750 training completion bonus paid in two installments. Team members enjoy perks such as free meals during shifts, 50% off meals when off shift, flexible scheduling, early access to pay, and plentiful opportunities for career advancement.

Zaxbys also offers a variety of benefits, including recognition programs, employee referral bonuses, and a 401(k) plan with an employer match. Full-time employees gain access to even more comprehensive benefits such as medical, dental, and vision insurance, short and long-term disability coverage, and employer-paid life insurance. This holistic benefits package further underscores Zaxbys' commitment to supporting the well-being and success of its team members.

Joining Zaxbys as a Shift Leader means becoming part of a dedicated team focused on providing exceptional food and service while fostering a positive work environment that champions leadership, growth, and teamwork. The company welcomes individuals who are passionate about hospitality, capable of leading by example, and eager to contribute to the continued success of this growing restaurant brand.

Job Requirements

Must be 18 years of age or older
must have reliable transportation
ability to work a flexible schedule including days, nights, weekends, and holidays
part-time availability to work 9 to 28 hours per week
full-time availability to work 32 to 40 hours per week
successful completion of background check
demonstrates leadership qualities, organizational skills, and ability to interact cooperatively with others
follows company standards and local laws with regards to employee time punches
strong interpersonal and verbal communication skills
technological savvy including knowledge of required company software and tools
strong problem-solving skills
ability to multi-task and manage time effectively
conflict resolution skills
ability to make sound judgments and decisions which align with company standards and values
servant leader mindset
leadership experience preferred

Job Qualifications

Must be 18 years of age or older
must have reliable transportation
ability to work a flexible schedule including days, nights, weekends, and holidays
successful completion of background check
demonstrates leadership qualities, organizational skills, and cooperative interaction with others
follows company standards and local laws regarding employee time punches
strong interpersonal and verbal communication skills
technological savvy including knowledge of company software and tools
strong problem-solving skills
ability to multi-task and manage time effectively
conflict resolution skills
ability to make sound judgments and decisions aligning with company standards and values
servant leader mindset
leadership experience preferred

Job Duties

Complete all training requirements including Zaxbys Shift Leader Development Plan, complete food safety certification, fulfill any additional training required by Zax LLC
create a culture of high-performance and train and coach team members to meet all company standards
mentor, coach, and develop team members and communicate performance concerns to the General Manager
prioritize guest and team member experience and resolve complaints in a friendly and respectful manner
create and maintain a positive culture and healthy team morale through recognition and leadership by example
communicate shift goals and motivate team members to meet goals and perform to their highest ability level
delegate tasks to team members and supervise performance during a shift
maintain operational standards and ensure compliance with all Zaxbys Franchising LLC and Zax LLC guidelines, policies, and procedures
ensure service, product quality, and cleanliness standards are consistently upheld
enhance guest experiences by ensuring team members satisfy and exceed guest expectations
receive and reconcile truck deliveries, ensure product is properly stocked and complete daily inventory counts
manage food production and quality by monitoring prepping, cooking, and holding processes and taking corrective action when necessary
track food safety and quality throughout the shift and ensure guests receive accurate orders meeting company standards and guest satisfaction
plan shift duties and ensure opening and closing duties are complete
collaborate with management team to develop goals and report back on goal progress
ensure processes, policies, and procedures are properly followed throughout daily operations
follow company cash management policies
maintain compliance with federal, state, and local laws and guidelines
utilize management tools and keep neat, accurate, and current records
maintain an attitude of flexibility to perform beyond position parameters
ensure team works safely and follows safety guidelines and procedures
immediately report all human resources and risk management concerns to General Manager and District Manager
escalate other concerns to supervisor when appropriate
perform all other duties necessary to ensure restaurant operations function properly