Shift Leader (Part-Time)

Mauldin, SC, USA|

Job Overview

Employment Type

Full-time

Part-time

Compensation

Hourly

Range $17.00 - $18.00

Work Schedule

Flexible

Benefits

free meals on shift

50% off meals off shift

flexible schedule

Early Access to Pay

Opportunities to Advance

Recognition Program

Employee Referral Program

401(k) with employer match

Medical insurance

Dental Insurance

Vision Insurance

short-term disability

long-term disability

Employer-paid life insurance

Job Description

Zaxbys is a prominent player in the fast-casual restaurant industry, known for its commitment to delivering a fun and friendly dining experience alongside delicious food. With a growing presence across various regions, Zaxbys has cultivated a reputation not only as a place where guests can enjoy high-quality meals but also as a vibrant social space to hang out with friends and family. This dynamic environment is supported by a dedicated team that values collaboration, growth, and excellence. Zaxbys offers a workplace culture that emphasizes employee development, teamwork, and positive guest interactions, making it a desirable employer in the restaurant sector.

The Shift Leader position at Zaxbys is a critical leadership role designed for individuals who are eager to manage both people and operations effectively during their shifts. The role involves overseeing the production, process, and personnel to ensure that each shift runs smoothly and meets company standards. This position holds supervisory and decision-making authority, with responsibilities that include task assignment, handling guest complaints with professionalism, and consistently meeting benchmarks for success. Shift Leaders act as role models within the restaurant, fostering a culture of high performance through coaching and training team members, thereby helping develop their skills and ensuring that procedural standards are rigorously followed.

A key part of the Shift Leader's duties is to set clear shift goals and align the team’s efforts to meet those objectives. Attention to detail is crucial, as Shift Leaders are responsible for monitoring equipment functionality, managing opening and closing tasks, and ensuring compliance with Zaxbys' operational policies. By maintaining service quality, product consistency, and cleanliness, Shift Leaders enhance the overall guest experience and contribute to the restaurant’s success. Moreover, they play an integral role in inventory management by receiving and reconciling deliveries and conducting inventory counts.

Zaxbys offers competitive pay ranging from $17.00 to $18.00 per hour, reflecting the value the company places on leadership within its establishments. The role provides an opportunity for career growth within the organization, supported by various training programs such as the Zaxbys Shift Leader Development Plan and food safety certification requirements. The company’s flexible scheduling options, combined with benefits like free meals during shifts and discounted meals off-shift, make it an attractive workplace for those seeking balance and advancement.

Beyond the initial salary and operational responsibilities, full-time team members have access to an extensive benefits package that includes medical, dental, and vision insurance as well as short and long-term disability coverage and employer-paid life insurance. Zaxbys also promotes a positive work environment through perks like an employee recognition program, referral incentives, and a 401(k) plan with employer match, showcasing their commitment to employee welfare and long-term financial planning.

In summary, the Shift Leader role at Zaxbys offers a comprehensive leadership opportunity within a fast-paced, guest-focused restaurant setting. It is a role suited for motivated individuals who enjoy coaching teams, maintaining high operational standards, and delivering exceptional guest service. Those who thrive in this position will find ample opportunities for personal and professional growth, supported by a reputable company culture that values each team member’s contribution.

Job Requirements

Must be 18 years of age or older
must have reliable transportation
ability to work a flexible schedule including days, nights, weekends, and holidays
successful completion of background check
demonstrates leadership qualities, organizational skills, and ability to interact cooperatively with others
follows company standards and local laws regarding employee time punches
strong interpersonal and verbal communication skills
technological savvy including knowledge of required company software and tools
strong problem-solving skills
ability to multi-task and manage time effectively
conflict resolution skills
ability to make sound judgements and decisions aligning with company standards and values
servant leader mindset
leadership experience preferred

Job Qualifications

Must be 18 years of age or older
must have reliable transportation
ability to work a flexible schedule including days, nights, weekends, and holidays
strong interpersonal and verbal communication skills
technological savvy with knowledge of required company software and tools
strong problem-solving skills
ability to multi-task and manage time effectively
conflict resolution skills
ability to make sound judgements and decisions aligning with company standards and values
servant leader mindset
leadership experience preferred

Job Duties

Complete all training requirements including Zaxbys Shift Leader Development Plan and Food Safety Certification
create a culture of high-performance and train and coach team members to meet all company standards
mentor, coach, and develop team members and communicate performance concerns to General Manager
prioritize the guest and team member experience and resolve complaints in a friendly and respectful manner
create and maintain a positive culture and healthy team morale through recognition and leading by example
communicate shift goals and motivate team members to meet goals and perform at their highest ability
delegate tasks to team members and supervise performance during a shift
maintain operational standards and ensure compliance with all Zaxbys Franchising LLC and Zax LLC guidelines, policies, and procedures
ensure service, product quality, and cleanliness standards are consistently upheld
enhance guest experiences by ensuring team members satisfy and exceed guest expectations
receive and reconcile truck deliveries, ensure product is properly stocked, and complete daily inventory counts
manage food production and quality by monitoring prepping, cooking, and holding processes and taking corrective action when necessary
track food safety and quality throughout the shift and ensure guests receive accurate orders that meet company standards and guest satisfaction
plan shift duties and ensure opening and closing duties are complete
collaborate with management team to develop goals and report back on progress
ensure processes, policies, and procedures are properly followed throughout daily operations
follow company cash management policies
maintain compliance with federal, state, and local laws and guidelines
utilize management tools and keep neat, accurate, and current records
maintain an attitude of flexibility to perform beyond the parameters of the position
ensure the team works safely and follows all safety guidelines and procedures
immediately report all human resources and risk management concerns to General Manager and District Manager
escalate other concerns to supervisor when appropriate
perform all duties necessary to ensure restaurant operations function properly