Shift Leader - Hiring Immediately

Job Overview

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Employment Type

Full-time
Part-time
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Compensation

Hourly
Range $14.00 - $15.00
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Work Schedule

Flexible
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Benefits

competitive pay
no overnight hours
Free meal during your shift
employee discount on food
Excellent career growth potential
flexible scheduling

Job Description

The hiring establishment is a dynamic and customer-focused restaurant committed to delivering exceptional dining experiences. Known for its dedication to quality, service, and cleanliness, this restaurant has cultivated a strong reputation within the community for providing delicious food and outstanding customer service. It operates in a vibrant, fast-paced environment where teamwork and effective leadership are paramount to daily success. The company prioritizes career growth from within and offers flexible scheduling to accommodate both full-time and part-time employees, making it an attractive workplace for individuals seeking a balance between professional and personal commitments. Compensation for the Shift Leader position ranges from $14 to $15 per hour, reflecting competitive pay in the restaurant industry along with no overnight hours, which appeals to candidates seeking work-life balance. Additional perks such as free meals during shifts and employee discounts on food further enhance the employment package.

The Shift Leader role is crucial to the smooth operation of the restaurant. This individual supervises daily restaurant activities during their assigned shifts and steps up in the absence of the General Manager or Assistant Manager to uphold company standards and ensure a superior customer experience. Responsibilities include managing opening and closing procedures with attention to security protocols, coordinating crew duties related to setup, food preparation, and cleaning, and overseeing inventory management including checking stock levels and managing food deliveries. A Shift Leader also enforces safety practices and adheres to quality, service, and cleanliness standards so the restaurant remains a safe and welcoming environment for customers and staff alike.

This position requires a high level of organizational skills to prioritize tasks effectively, manage staff breaks, and adjust work allocations based on sales volume to maximize productivity during shifts. Training and supporting team members in operational procedures and new product knowledge is also a key aspect of the role. Financial responsibilities include managing cash registers, handling phone communications, verifying catering orders, conducting cash audits, preparing deposits, and consulting with area leaders to maintain compliance with operational protocols. The Shift Leader plays a vital role in customer satisfaction by greeting guests warmly and addressing their needs promptly. This job offers a supportive environment with clear opportunities for career development and advancement, reflecting the company's commitment to promoting from within. Candidates can expect a collaborative atmosphere where leadership, customer service excellence, and operational efficiency are highly valued, making it an ideal opportunity for those looking to grow their career in the restaurant industry.

Job Requirements

  • High school diploma or equivalent (GED)
  • Certification on all EPL SPECS positions or 1 or more years of restaurant supervisory experience
  • Ability to pass EPL Food Safety Audit (FSA) class after hire
  • Strong leadership and communication skills
  • Ability to work flexible full-time or part-time hours
  • Ability to manage multiple tasks in a fast-paced environment
  • Commitment to uphold company quality service and cleanliness standards

Job Qualifications

  • High school diploma or equivalent (GED) preferred
  • Must be certified on all EPL SPECS positions or have 1 or more years of restaurant supervisory experience
  • Must pass the EPL Food Safety Audit (FSA) class after hire
  • Bilingual preferred but not required

Job Duties

  • Manage restaurant opening and closing procedures including security protocols
  • Coordinate crew tasks for setup food prep and cleaning
  • Conduct inventory checks and update inventory system
  • Handle food deliveries and ensure accuracy in inventory records
  • Ensure customer service and service speed metrics meet company goals and standards
  • Maintain restaurant cleanliness per EPL and health code standards
  • Ensure adherence to safety practices and Quality Service Cleanliness (QSC) standards
  • Prioritize team members tasks during the shift
  • Ensure break policies are followed by communicating with team and serving as a breaker as needed
  • Adjust shift staffing based on sales volume
  • Monitor and adjust food production consulting with Area Leader as needed
  • Train and support team members on new products and operational procedures
  • Manage restaurant operations including assigning and opening cash registers handling phone calls verifying catering orders and overseeing company funds
  • Conduct cash drawer audits prepare deposits and consult with Area Leader for compliance
  • Greet and assist customers in a friendly and helpful manner
  • Perform other duties as assigned by management

Job Criteria

Experience

Mid Level (3-7 years)


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