Shift Leader

Oklahoma City, OK, USA|

Job Overview

Compensation

Hourly

Range $12.00 - $16.00

Benefits

Health Insurance

Paid Time Off

Employee Discounts

flexible scheduling

Career development opportunities

Job Description

Papa John's is a global leader in the pizza delivery industry, known for its commitment to quality ingredients and exceptional customer service. Established as a premier pizza restaurant chain, Papa John's operates thousands of outlets worldwide, continuously aiming to deliver fresh, high-quality pizzas to customers quickly and efficiently. The company prides itself on its high standards of food preparation, customer satisfaction, and operational excellence, making it one of the top choices in the competitive fast-food segment. Papa John’s is dedicated to fostering a collaborative work environment where team members are encouraged to grow professionally while contributing to the company’s continued success. The work culture emphasizes teamwork, innovation, and adherence to established policies to maintain consistency across all restaurants.

The Shift Leader at Papa John's plays a critical role in overseeing the operations of a single restaurant during their assigned shifts. They are responsible for supervising and coordinating the activities of team members to ensure that high-quality products and excellent customer service are consistently delivered. The role demands a hands-on leader who can manage multiple tasks simultaneously, including food preparation, employee management, cash handling, and inventory control, while adhering to safety and company protocols. The Shift Leader ensures compliance with all federal, state, and local regulations, as well as the company’s ethical business practices. The position is designed for a motivated, organized individual who can maintain product quality, manage shift coverage, and help achieve profitability goals through effective team leadership and operation management. This role is essential for maintaining a smooth restaurant operation, minimizing customer complaints, and fostering a positive workplace atmosphere. With a focus on both customer satisfaction and operational efficiency, the Shift Leader supports the restaurant in meeting company goals and delivering exceptional service every day. Employment is typically full time or part time, with competitive hourly compensation depending on experience and location.

Job Requirements

High school diploma or GED preferred
Serv-Safe or local or state food service certification preferred
Previous restaurant shift lead experience preferred
Ability to manage cash and perform cash handling duties
Strong communication skills
Ability to plan and organize shift activities
Ability to work in a fast-paced team environment

Job Qualifications

High school diploma or GED preferred
Serv-Safe or local or state food service certification preferred
Previous restaurant shift lead experience preferred
Effective communication skills
Cash management proficiency
Strong planning and organization abilities

Job Duties

Adheres to guidelines, techniques and expectations for each station including dough management, accuracy and proper portioning
Performs assigned work station duties such as making quality products, follows all product preparation procedures and maintains established product holding times
Consistently contributes to achieving the company’s product goals
Commits to meeting the needs and expectations of the restaurant’s customers, minimizes customer complaints and responds appropriately to customer needs
Follows all policies and procedures including image standards, attendance, safety and security
Maintains adequate shift coverage for the restaurant and provides immediate feedback and correction
Maintains product quality, customer service and performance responsibilities such as food and labor costs and restaurant cleanliness within acceptable standards
Contributes to profit goals by ensuring compliance with company guidelines, executes cash management duties and assists in inventory management to minimize loss