Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
401(k) Plan
flexible schedule
Training and Development
Job Description
Papa John's is a leading global pizza delivery and carryout restaurant chain renowned for its commitment to quality ingredients and exemplary customer service. Established with a mission to deliver superior pizza products, Papa John's has grown to become a household name in the foodservice industry, offering a variety of innovative menu items and maintaining strong community relationships. With a focus on operational excellence and customer satisfaction, this company emphasizes ethical business practices and strives to create an inclusive and collaborative workplace where employees are valued and supported.
The Shift Leader position at Papa John's is a vital role within the restaurant's operational team, designed to supervise shifts and work areas to guarantee high-quality products and outstanding customer service. This role hands the reins of shift management, ensuring that every operation runs smoothly in alignment with the company’s policies and local regulations. As a Shift Leader, you are entrusted with the responsibility to uphold the company's core values, foster a positive work environment, and contribute directly to the restaurant’s profitability by maintaining standards in customer experience, food quality, and operational efficiency.
This position is typically full-time, often requiring 32 or more hours a week, including nights, weekends, and sometimes emergency shifts. It provides an engaging work environment where leadership, communication, and problem-solving skills are essential. The Shift Leader plays a crucial role in mentoring and training team members to meet performance standards while successfully managing product quality, labor costs, inventory control, and cash management functions. The ability to adapt and respond swiftly to the dynamic nature of the restaurant industry is critical, as is the commitment to continuous improvement and innovation. This role offers a unique opportunity for candidates to grow within a well-established brand dedicated to its employees and customers alike.
The Shift Leader position at Papa John's is a vital role within the restaurant's operational team, designed to supervise shifts and work areas to guarantee high-quality products and outstanding customer service. This role hands the reins of shift management, ensuring that every operation runs smoothly in alignment with the company’s policies and local regulations. As a Shift Leader, you are entrusted with the responsibility to uphold the company's core values, foster a positive work environment, and contribute directly to the restaurant’s profitability by maintaining standards in customer experience, food quality, and operational efficiency.
This position is typically full-time, often requiring 32 or more hours a week, including nights, weekends, and sometimes emergency shifts. It provides an engaging work environment where leadership, communication, and problem-solving skills are essential. The Shift Leader plays a crucial role in mentoring and training team members to meet performance standards while successfully managing product quality, labor costs, inventory control, and cash management functions. The ability to adapt and respond swiftly to the dynamic nature of the restaurant industry is critical, as is the commitment to continuous improvement and innovation. This role offers a unique opportunity for candidates to grow within a well-established brand dedicated to its employees and customers alike.
Job Requirements
- must be 18 years of age or older
- high school diploma or ged preferred
- serv-safe or local/state food service certification preferred
- previous restaurant shift lead experience preferred
- ability to work long hours including nights, weekends, and emergencies
- ability to perform all job duties across the restaurant
- excellent communication and interpersonal skills
- availability for scheduled and unscheduled shifts
- ability to adhere to company policies and procedures
Job Qualifications
- high school diploma or ged preferred
- serv-safe or local/state food service certification preferred
- previous restaurant shift lead experience preferred
- successful and stable employment history
- ability to perform all restaurant positions duties
- effective communication skills
- leadership and team management experience
- problem-solving and decision-making skills
- flexibility to work varied shifts including nights and weekends
Job Duties
- supervises and manages shifts and work areas in restaurant operations
- adheres to guidelines, techniques, and expectations for various stations including dough management
- performs station duties such as making quality products and maintaining product holding times
- contributes to achieving company product goals
- commits to meeting customer needs and minimizing complaints
- follows all company policies and procedures including attendance, safety, and security
- exemplifies company core values and maintains positive attitude
- ensures adequate shift coverage
- provides immediate feedback and corrects problems
- maintains product quality, customer service, and performance standards
- manages financial responsibilities including cash management
- assists in inventory management to minimize loss
- utilizes company systems and guidelines for operational efficiency
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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