Job Overview
Work Schedule
Flexible
Benefits
Weekly paychecks
Flexible Hours
Discount of 50% off all carryout orders
Employee Referral Program
training and recognition programs
competitive compensation
Job Description
Papa John’s is a leading pizza restaurant chain known for its commitment to quality ingredients and exceptional customer service. With locations throughout the country, Papa John’s operates as a dynamic and customer-focused business dedicated to providing delicious, handcrafted pizzas alongside a variety of complementary menu items. The company emphasizes high operational standards, a supportive work environment, and competitive compensation to attract and retain talented team members. Dedicated to community involvement and employee growth, Papa John’s continually strives to uphold its reputation as one of the top pizzerias in the market.
The Shift Leader role at Papa John’s is a critical position responsible for overseeing the daily operations of a restaurant shift. This role involves supervising work areas to ensure the production of high-quality food products and delivering an excellent customer experience. The Shift Leader manages the execution of all company policies, procedures, and systems to ensure the restaurant runs profitably and in compliance with all applicable laws and ethical standards. This position requires excellent leadership skills to maintain a positive team environment, handle customer concerns effectively, and ensure proper shift coverage. Additionally, the Shift Leader is tasked with maintaining product quality, managing labor and food costs, and organizing inventory to minimize waste.
More specifically, the Shift Leader ensures that all food preparation processes meet the company’s strict standards for accuracy, portioning, and presentation, with particular attention to dough management. They serve as a role model for other team members by exemplifying the company’s core values and maintaining a professional demeanor. The Shift Leader also takes responsibility for cash handling duties, including accurate management and accountability through the company’s financial systems. Furthermore, they contribute to meeting the restaurant’s sales and profit goals by following operational guidelines and ensuring efficient workflow during shifts.
This role offers flexible hours, weekly paychecks, and several employee benefits such as a 50% discount on carryout orders and participation in referral programs and recognition initiatives. Papa John’s provides competitive compensation to reward performance and dedication. Training is an integral part of the position to develop leadership competencies and operational knowledge. Overall, the Shift Leader plays a vital role in the success and smooth operation of the restaurant, balancing managerial responsibilities, team support, and customer satisfaction.
The Shift Leader role at Papa John’s is a critical position responsible for overseeing the daily operations of a restaurant shift. This role involves supervising work areas to ensure the production of high-quality food products and delivering an excellent customer experience. The Shift Leader manages the execution of all company policies, procedures, and systems to ensure the restaurant runs profitably and in compliance with all applicable laws and ethical standards. This position requires excellent leadership skills to maintain a positive team environment, handle customer concerns effectively, and ensure proper shift coverage. Additionally, the Shift Leader is tasked with maintaining product quality, managing labor and food costs, and organizing inventory to minimize waste.
More specifically, the Shift Leader ensures that all food preparation processes meet the company’s strict standards for accuracy, portioning, and presentation, with particular attention to dough management. They serve as a role model for other team members by exemplifying the company’s core values and maintaining a professional demeanor. The Shift Leader also takes responsibility for cash handling duties, including accurate management and accountability through the company’s financial systems. Furthermore, they contribute to meeting the restaurant’s sales and profit goals by following operational guidelines and ensuring efficient workflow during shifts.
This role offers flexible hours, weekly paychecks, and several employee benefits such as a 50% discount on carryout orders and participation in referral programs and recognition initiatives. Papa John’s provides competitive compensation to reward performance and dedication. Training is an integral part of the position to develop leadership competencies and operational knowledge. Overall, the Shift Leader plays a vital role in the success and smooth operation of the restaurant, balancing managerial responsibilities, team support, and customer satisfaction.
Job Requirements
- High school diploma or GED preferred
- Serv-Safe/Local or State Food Service Certification preferred
- previous restaurant shift lead experience preferred
- skills: cash management
- planning and organization
- effective communication
Job Qualifications
- High school diploma or GED preferred
- Serv-Safe/Local or State Food Service Certification preferred
- previous restaurant shift lead experience preferred
- skills: cash management
- planning and organization
- effective communication
Job Duties
- Adheres to guidelines, techniques and expectations for each station including, but not limited to, dough management, accuracy and proper portioning
- performs assigned work station duties such as making quality products, follows all product preparations procedures and maintains established product holding times
- consistently contributes to achieving the Company’s product goal
- commits to meeting the needs and expectations of the restaurant’s customers, minimizes customer complaints and responds appropriately to customer needs
- follows all policies and procedures as outlined in the TM handbook including, but not limited to, image (including car topper for delivery drivers), attendance, safety and security
- exemplifies and exhibits the Core Values, maintains a positive attitude, works well with others and is flexible and adaptable to change
- ensures adequate shift coverage for restaurant
- provides immediate feedback and corrects problems when identified
- maintains product quality, customer service, and performance responsibilities (such as MCE readiness, food/labor costs, restaurant cleanliness, etc.) within acceptable standards, follows all policies and procedures related to shift management
- contribute to profit goals by ensuring they stay within company guidelines and target goals by accurately utilizing the FOCUS System
- execute cash management duties
- assist in the management of adequate inventory levels using the company’s systems and guidelines to minimize loss
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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