Job Overview

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Employment Type

Full-time
Part-time
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Compensation

Hourly
Range $21.70 - $24.00
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Work Schedule

Flexible
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Benefits

competitive pay
no overnight hours
free meal during shift
employee discount
Career growth potential
flexible scheduling
Medical insurance
Dental Insurance
Vision Insurance
401(k) Plan
Paid vacation
Paid sick time
Employee assistance program
flexible spending accounts
legal insurance
Pet insurance
Discounts on entertainment and travel

Job Description

The hiring establishment is a well-known restaurant brand specializing in fire-grilled chicken, recognized for delivering exceptional dining experiences that combine quality, service, and cleanliness. This company prides itself on not only its food but also its people. They believe their team members are the secret ingredient behind their success, driving the passion, ideas, and energy that create memorable meals for their guests. The restaurant fosters a welcoming environment where employees can express themselves, develop professionally, and truly belong. This commitment to its workforce also ensures a healthy work-life balance, supporting growth and career advancement within the company. With a strong emphasis on internal promotion, employees have excellent opportunities to rise through the ranks and build a flamin' good career.

The Shift Leader role is integral to maintaining the high standards of this restaurant during assigned shifts. As a Shift Leader, you will oversee daily operations in the absence of the General Manager or Assistant Manager, ensuring that the team delivers exceptional customer service and adheres to company policies and standards. You will be the driving force behind the smooth operation of the restaurant, responsible for managing opening and closing procedures, coordinating team tasks, conducting inventory checks, and enforcing health and safety standards. Your leadership will be pivotal in meeting customer satisfaction goals by prioritizing team efforts, monitoring productivity, and maintaining quality control throughout the shift.

This position suits individuals passionate about leadership and customer service in a fast-paced restaurant setting. It offers the chance to hone management skills through hands-on experience while receiving support and guidance from Area Leaders. The role requires effective communication, attention to detail, and the ability to adapt shift staffing based on business needs to optimize performance. Training team members on new products and processes is also a key responsibility, contributing to a knowledgeable and efficient crew.

The company offers competitive pay and flexible scheduling options both for full-time and part-time employees, with no overnight hours. Benefits include medical, dental, and vision insurance, retirement planning through a 401(k) plan with matching contributions, paid vacation and sick time, employee discounts, and access to various assistance programs. With a focus on work-life balance and career progression, this opportunity is ideal for those looking to ignite their career in the restaurant industry and become a valued leader within a reputable and people-focused brand.

Job Requirements

  • High school diploma or equivalent preferred
  • Certification on all EPL SPECS positions or 1 or more years of restaurant supervisory experience
  • Ability to pass EPL Food Safety Audit class after hire
  • Availability to work flexible shifts including weekends and holidays
  • Strong customer service orientation
  • Capable of standing and moving for extended periods during shifts
  • Basic math skills for cash handling and inventory management

Job Qualifications

  • High school diploma or equivalent preferred
  • Certification on all EPL SPECS positions or 1 or more years of restaurant supervisory experience
  • Ability to pass EPL Food Safety Audit class after hire
  • Leadership skills with the ability to manage and motivate a team
  • Strong communication and organizational skills
  • Knowledge of health code safety standards and quality control procedures
  • Experience in inventory management and cash handling

Job Duties

  • Manage restaurant opening and closing procedures including security protocols
  • Coordinate crew tasks for setup food prep and cleaning
  • Conduct inventory checks and update inventory system
  • Handle food deliveries ensuring accuracy in inventory records
  • Ensure customer service and speed of service metrics meet company goals and standards
  • Maintain restaurant cleanliness according to EPL and health code safety standards
  • Prioritize team members' tasks during shift and ensure break policies are followed
  • Adjust shift staffing based on sales volume for productivity
  • Monitor and adjust food production consulting with Area Leader as needed
  • Train and support team members on new products and operational procedures
  • Manage restaurant operating duties such as assigning cash registers handling phone calls verifying catering orders and overseeing company funds
  • Conduct safe and cash drawer audits prepare deposits consult with Area Leader for compliance
  • Continuously strive to meet or exceed customer expectations and satisfaction
  • Greet and assist customers with their orders in a friendly and helpful manner

Job Criteria

Experience

No experience required


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