Shift Lead | Los Angeles

Blank Street is a pioneering food and beverage company committed to redefining the coffee and matcha culture with an obsessive focus on quality and design. Founded in New York City, Blank Street began as a small group of carts and has grown rapidly to over 100 locations across major cities including New York, Washington DC, Boston, and London. With such rapid expansion, Blank Street has developed a loyal, almost cult-like following among consumers, driven by its high-quality matcha-forward menu, innovative store design, and a commitment to standards that never compromise on quality or hospitality. The company prides itself on creating spaces that are not just coffee shops but cultural destinations that customers love to photograph and share. Urban coffee and matcha enthusiasts find Blank Street to be a trendsetting leader transforming everyday cafe experiences into something special and unique.

This job opening is for the Shift Lead position at the newly launching Blank Street location in Los Angeles. This role is pivotal in establishing the store’s operational excellence and shaping its culture in a brand new market. Shift Leads are not just supervisors; they set the gold standard for every shift, managing everything from team performance to product quality, customer satisfaction, and smooth operations. This role demands a balance of people leadership, operational discipline, and a passion for delivering exceptional coffee and matcha experiences.

Shift Leads at Blank Street are the heartbeat of their locations, responsible for proactively leading the floors, coaching team members in real-time, and ensuring every customer interaction is outstanding. The ability to multitask under pressure in a fast-paced environment is essential, as is an eye for detail in drink preparation, hygiene, and store organization. Shift Leads foster a positive, inclusive environment where each team member feels valued and empowered to provide excellent hospitality.

In addition to overseeing operational aspects, Shift Leads collaborate closely with General Managers and training staff to onboard and develop new baristas. They also partner with marketing and operations teams to support store events and promotional activities that help expand the brand’s presence in LA. This position is full-time, offering approximately 30-40 hours per week mainly across 4-5 days including peak days such as weekends, aligning with the store’s business needs. The compensation is competitive at $24.00 per hour plus tips, accompanied by a comprehensive training and accreditation program designed to support continuous career growth within the company.

Blank Street values adaptability, operational savvy, and a genuine passion for coffee and hospitality. Joining Blank Street as a Shift Lead in Los Angeles means you are not only guiding day-to-day shift success but also helping shape a new community hub and the future growth trajectory of the company in one of the largest and most dynamic coffee markets in the US. If you love building teams, creating outstanding customer experiences, and leading with heart and precision, this is an exciting opportunity to be part of Blank Street’s next chapter.