Shift Lead - KFC

Northwest Restaurants is a reputable restaurant group that operates within the quick-service restaurant industry, known for its commitment to delivering exceptional customer experiences and fostering a supportive work environment. Among its family of restaurants is one of the most recognizable brands in the fast-food sector, KFC (Kentucky Fried Chicken), which specializes in serving delicious fried chicken and other classic menu items. Located in Beaverton, Oregon, the establishment prides itself on upholding high standards of food safety, quality, and customer service. The restaurant environment is fast-paced, dynamic, and team-oriented, offering both career growth and a chance to develop valuable skills in leadership and management.

This job opening is for the role of a Team Member with a focus on supporting the Restaurant General Manager (RGM) in running great shifts in an independent yet collaborative manner. This position requires an individual who takes ownership and responsibility to solve problems, knows when to seek help, and is equally willing to provide guidance and assistance to other team members. The role plays a critical part in ensuring consistent customer satisfaction by executing the Manager-In-Charge (MIC) Success Routine, managing people, serving customers to the highest standards, and maintaining exemplary service throughout each shift.

Team Members are expected to lead by example, maintaining neat and clean appearances, wearing the company uniform, and prioritizing customer needs. Responsibilities include ensuring food safety, order accuracy, and quickly resolving any customer complaints to preserve positive relations. The role demands a cooperative attitude, positivity, and active participation in teamwork, helping peers and contributing to a thriving work atmosphere.

Attendance and punctuality are emphasized as essential for operational success, with adherence to scheduled hours and proper time keeping. Team Members are encouraged to take initiative and maintain high energy levels, going beyond basic requirements to support the restaurant’s goals. A significant aspect of the position also involves developing people by providing feedback, engaging in training activities, handling conflicts constructively, and assisting the RGM in managing labor and inventory.

This role also includes ownership responsibilities such as cash control, security procedures, product preparation, facility maintenance, and compliance with health and safety regulations. The position requires physical stamina to tolerate standing, walking, lifting up to 50 lbs, and stooping during most of the shift. The company typically schedules employees for 30 or more hours per week, with the possibility of variations based on business needs.

Working at this Beaverton KFC location with Northwest Restaurants offers an inclusive and equal opportunity environment that values diversity and encourages growth. The company complies with all legal employment standards, including background checks and drug tests as part of the hiring process. This position is ideal for those seeking a vibrant workplace where they can advance their skills in leadership, customer service, and operational excellence while contributing to a popular and respected brand in the foodservice industry.